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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are seeing a message stating "This copy of the site has the same content as the original site on https://city-pass.it, but it doesn’t have credits for automatic translation." This occurs because you cloned a site and WPML recognizes the same content and translation memory from the original site.
Solution:
If you intend for both sites to share the same translation memory, you can confirm this by selecting "Yes - This is only a copy, original site is still running." For more details, visit this documentation.
If you prefer to keep the sites completely separate, please take a backup and follow the steps in this guide to reset the connection.

Please note that the solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Noman 3 weeks, 6 days ago.

Assisted by: Noman.

Author Posts
April 10, 2025 at 1:52 pm #16918975

bernhardG-5

Hi,

I see the message "This copy of the site has the same content as the original site on hidden link, but it doesn’t have credits for automatic translation." However, this shall be a new site on a new domain with new content and new subdomains. I just cloned the other site to save time during setup. Currently, the translations point to the subdomains of the other site (I kept some pages like "contact us", "imprint" and "privacy policy").

April 10, 2025 at 2:44 pm #16919285

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. When you clone a site, WPML shows this message because it detects the same content and translation memory from the original site.

If you want both sites to share the same translation memory, you can select “Yes - This is only a copy, original site is still running.” More details here: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

If you prefer to keep them completely separate, please take a backup and follow this guide to reset the connection: https://wpml.org/forums/topic/this-site-has-moved-to-a-new-location-19/#post-14905665

Please let me know the results,
Thank you

April 10, 2025 at 3:41 pm #16919678

bernhardG-5

Hi Noman,
With this query I see an error message in line 2 (screenshot attached).
Is there no other - simple - way to make a clean install. Deleting the plugins and some db tables?

error.png
April 10, 2025 at 4:58 pm #16919948

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I tried running the query on my test site by following these steps:

- Installed/Activated the WP phpMyAdmin plugin.
- Selected the wp_options table.
- Clicked on the SQL tab
- Added this query:

Select *
From wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'
OR option_name = 'otgs_wpml_tm_ate_cloned_site_lock'

It worked fine and returned two rows (screenshot attached).
Could you please check if you followed the same steps?
If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

wp_options database table.jpg