Translation in a different domain is not working correctly

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with their multilingual WordPress site using WPML, where the secondary domain (English version) displays an outdated version of the primary domain (Spanish version) and does not switch languages correctly. Additionally, the WordPress memory limit settings are not reflecting the intended increase.
Solution:
1. For the domain issues, we recommend contacting your hosting/domain provider to ensure the domains are set up correctly as per our guide on using different domains per language. You can find the guide here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/.
2. Confirm that all WPML plugins are updated to the latest version through Plugins -> Add new -> Commercial tab.
3. Regarding the memory limit, ensure that the 'Maximum memory limit' is set higher than the 'WordPress memory limit' to avoid any conflicts or limitations that could affect site performance.

If these steps do not resolve your issues or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by Carlos Rojas 1 month ago.

Assisted by: Carlos Rojas.

Author	Posts
May 9, 2025 at 12:55 am #17013832
felicianoE-2	Background of the issue: I am trying to set up my main site, medellindecerca.com, with Spanish as the primary language and use medellinupclose.com for the English version. I followed the steps in the WPML documentation for using different domains per language and increased the WP memory limit to 512M as suggested. Symptoms: medellinupclose.com shows an old version of medellindecerca.com and does not display the English version by default; it starts in Spanish instead. Plus, if I am at medellinupclose and use the language switcher to go to the Spanish version, it doesn't take me to medellindecerca.com (as it should), but stays at medellinupclose instead. Despite increasing the WP memory limit, WPML > Support > WordPress shows a memory limit of 256M and a maximum memory limit of 128M. Questions: Why is medellinupclose.com showing an old version of medellindecerca.com? Why does medellinupclose.com not display the English version by default? Why medellinupclose.com's language swithcer doesn't take you to medellindecerca.com when Spanish is selected? Why is the memory limit not reflecting the increase to 512M?
May 9, 2025 at 9:34 am #17015587
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- The behavior described responds to an incorrect domain configuration. Please contact your hosting/domain providers and ask them to set up the domains as described in this guide: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/ Because each hosting/domain configuration is slightly different, we cannot offer a final solution, but your hosting/domain providers will be able to adjust the configuration. 2.- Please update the WPML plugins to the latest version. You can update the WPML plugins in Plugins -> Add new -> Commercial tab Best regards, Carlos
May 9, 2025 at 1:35 pm #17016932
felicianoE-2	Thank you sir. I will contact the hosting provider. However, I want to add that all of my WPML plugins are updated to the latest. At the time I attached the debug information here in the support request they were not updated yet, but I did it just after that and before posting this ticket. Then I refreshed the sites but the issue was not solved.
May 9, 2025 at 2:15 pm #17017074
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for clarifying that the WPML plugins are up-to-date on your site. As I mentioned earlier, the domain configuration will be solved by your hosting/domain providers after following the guide I shared.
May 12, 2025 at 2:17 am #17020885
felicianoE-2	I still have a question... As I said, these are the current values of my site: - WordPress memory limit: 256M - Maximum memory limit: 128M Maybe having a "maximum" memory limit below 256M could generate some conflict and add up to this error. Do you suggest something in this case?
May 12, 2025 at 9:12 am #17021712
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I'd recommend having the 'Maximum memory limit' with a bigger value than the 'WordPress memory limit'. And no, the memory limit is not related to the domain configuration.