Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.
Kindly provide me with the steps on how to replicate the problem.
Please note that the fields required for this access can be found below the comment section when you log in to leave your next reply. The information you provide will be kept private and confidential, accessible only by you and me. You may refer to this video (starting at 1:10) for guidance:
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If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.
It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/
If you do not see the form below, please do not enter your credentials as they will be publicly exposed:
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For your privacy and security, please ensure that you make your reply a private one.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello again,
I have split your ticket into two, we recommend handling on issue per ticket to keep the forum organized and make it easier for other users to find a quick solution for similar issues.
For this ticket, we were able to fix the Pop-up strings issue, it turns out that that string is an admin string and that it was assigned the wrong language.
To fix this, I simply changed the string's language to PT : hidden link
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello again,
The issue is now fixed, your categories pages are working fine for all categories,
It turns out there are two missing parts :
1- The Waterproof Category template from elemenetor wasn't completely translated
2- Your theme needed this option to work : "Adjust IDs for multilingual functionality"
I was able to enable it from WPML > Languages > Make themes work multilingual
It turned out to be a simple change, I hope this helped you 🙂
I got this fatal errors reported from woocommerce.
2023-08-14T10:20:08+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function WPML_TP_Xliff_Parser::__construct(), 0 passed in /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php on line 677 and exactly 1 expected in /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/translation-proxy/api/class-wpml-tp-xliff-parser.php:13
Stack trace:
#0 /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php(677): WPML_TP_Xliff_Parser->__construct()
#1 /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/API/REST/class-wpml-tm-rest-tp-xliff-factory.php(8): wpml_tm_get_tp_xliff_api()
#2 /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php(148): WPML_TM_REST_TP_XLIFF_Factory->create()
#3 /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/action-filter-loader/class-wpml-action-filter-loader.php em /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/translation-proxy/api/class-wpml-tp-xliff-parser.php na linha 13
2023-08-14T10:38:15+00:00 CRITICAL Uncaught Error: Class '\ElementorPro\Modules\ThemeBuilder\Conditions\General' not found in /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:192
Stack trace:
#0 /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(274): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('general')
#1 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_conditions('')
#2 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#3 /home/oad5gsv/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home/oad5gsv/public_html/wp-settings.php(654): do_action('wp_loaded')
#5 /home/oad5gsv/public_html/wp-config.php(84): require_once('/home/oad5gsv/p...')
#6 /home/oad5gsv/public_html/wp-load.php(50): require_once('/home/oad5gsv/p...')
#7 /home/oad5gsv/ em /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php na linha 192
2023-08-14T10:40:05+00:00 CRITICAL Uncaught Error: Class 'ElementorPro\Modules\ThemeBuilder\Files\CSS\Template' not found in /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php:130
Stack trace:
#0 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->enqueue_styles('')
#1 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#2 /home/oad5gsv/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/oad5gsv/public_html/wp-includes/script-loader.php(2225): do_action('wp_enqueue_scri...')
#4 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): wp_enqueue_scripts('')
#5 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#6 /home/oad5gsv/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 /home/oad5gsv/public_html/wp-includes/general-template.php(3053): do_action('wp_head')
#8 /home/oad5gs em /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php na linha 130
2023-08-14T10:40:05+00:00 CRITICAL Uncaught Error: Class 'ElementorPro\Modules\Library\WP_Widgets\Elementor_Library' not found in /home/oad5gsv/public_html/wp-includes/class-wp-widget-factory.php:62
Stack trace:
#0 /home/oad5gsv/public_html/wp-includes/widgets.php(115): WP_Widget_Factory->register('ElementorPro\\Mo...')
#1 /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/library/module.php(36): register_widget('ElementorPro\\Mo...')
#2 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): ElementorPro\Modules\Library\Module->register_wp_widgets('')
#3 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#4 /home/oad5gsv/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /home/oad5gsv/public_html/wp-includes/widgets.php(1858): do_action('widgets_init')
#6 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): wp_widgets_init('')
#7 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#8 /home/oad5gsv/publ em /home/oad5gsv/public_html/wp-includes/class-wp-widget-factory.php na linha 62
2023-08-14T10:40:05+00:00 CRITICAL Uncaught Error: Class '\ElementorPro\Modules\ThemeBuilder\Conditions\General' not found in /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:192
Stack trace:
#0 /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(274): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('general')
#1 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(310): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_conditions('')
#2 /home/oad5gsv/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array)
#3 /home/oad5gsv/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home/oad5gsv/public_html/wp-settings.php(654): do_action('wp_loaded')
#5 /home/oad5gsv/public_html/wp-config.php(84): require_once('/home/oad5gsv/p...')
#6 /home/oad5gsv/public_html/wp-load.php(50): require_once('/home/oad5gsv/p...')
#7 /home/oad5gsv/ em /home/oad5gsv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php na linha 192
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
Up to now, the only issue we need to investigate is the issue related to the Redis Object Cache.
Here is the error that we receive :
[17-Aug-2023 14:32:20 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 262144 bytes) in /home/oad5gsv/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php on line 139
This issue is already escalated and I will get back to you once we find a solution.
In the meantime, could you please share an FTP access to your site,
Your next reply will be private for your security! 🙂
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
I have feedback, and can I have your permission to perform the task below on your production site?
Let's deactivate WPML and then activate the object cache pro and clear the cache.
Then first test with the products if this works and activate WPML.
It is possible some bad values are cached in object cache server.
