Unable to send content for translation with latest WPML plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to send content for translation using the latest WPML plugin.
Solution:
First, ensure that your user account is assigned as a translation manager. This is crucial as having multiple translators and translation managers can sometimes lead to permissions issues. For more details on user roles and capabilities, please visit WPML Admin Capabilities.
After confirming your user role, please try sending the content again by navigating to WPML → Translation Management.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML Support Forum.

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Tagged: Exception

This topic contains 11 replies, has 1 voice.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
February 18, 2025 at 10:41 am #16718112
seemaD	Background of the issue: I am working on a site under development and trying to send content for translation using the latest WPML plugin. I referred to a forum topic for guidance: https://wpml.org/forums/topic/unable-to-send-content-for-translation-with-latest-wpml-plugin/ Symptoms: Unable to send content for translation with the latest WPML plugin. Questions:
February 18, 2025 at 3:14 pm #16719805
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates addresses your ticket, I will outline some initial debugging steps. Could you please share screenshots that illustrate the problem? Does the issue persist if you temporarily disable all plugins except for WPML? Before making any changes, please ensure that you back up your database.
February 20, 2025 at 7:52 am #16727730
seemaD	Hi, We tried deactivating all plugins except WPML, but the issue persists. Attached is a screen recording demonstrating our actions and the issue we're facing. hidden link Thank you.
February 20, 2025 at 8:01 am #16727777
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Does the same issue happen if you do not change the batch name? Before proceeding, please update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we must work on the newest code to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to back up your database before you proceed. Let me know if the issue persists after an update has been done.
February 20, 2025 at 9:22 am #16728346
seemaD	Okay. we will let you know after updating the plugins
February 20, 2025 at 10:23 am #16728825
seemaD	Hi, We're still experiencing the issue even after updating the WPML plugin and add-ons to the latest version. Also, Yes, the same issue occurs even if we don't change the batch name. Let me know the next steps what we can do to get it fixed. Thank You.
February 20, 2025 at 1:22 pm #16729758
seemaD	FYI, sending you the screenshot of ATE error log. If it helps you to debug.
February 20, 2025 at 2:08 pm #16730064
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
February 21, 2025 at 6:59 am #16732237
seemaD	Hi, Sorry, we can't provide the details. You can let me know the steps so we can work accordingly to debug the issue. Also, can we move this ticket to live chat so that we can resolve the issue faster. Thank You.
February 21, 2025 at 11:33 am #16733324
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Could you please check if your user is assigned as a translation manager? I noticed that you have multiple translators and translation managers, so it’s important to confirm this is not causing the issue. More details here: https://wpml.org/documentation/support/wpml-admin-capabilities/ I have also made some adjustments on our end. After verifying the step above, please try sending the content again from WPML → Translation Management.
February 25, 2025 at 9:30 am #16744610
seemaD	Hi, No user is assigned as a translation manager. Thank You.
February 25, 2025 at 12:32 pm #16745676
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.