Variations gone

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see multiple choices of size for a product on their multilingual website. The product variations were not displaying and weren't linked to any attributes.
Solution:
First, we addressed a redirection issue by changing the "Language URL format" in WPML > Languages > Language URL format.
For the issue of missing attributes on the translated product page, we recommended running the WCML Troubleshooting options available at WCML > Status > Troubleshooting. This action resolved the problem with product variations not displaying correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Last updated by bikbulatovaE 2 weeks, 5 days ago.

Assisted by: Kor.

Author	Posts
April 15, 2025 at 12:53 pm #16934097
bikbulatovaE	Background of the issue: I am trying to finish the website translation. The issue can be seen on this page: hidden link Symptoms: I expected to see multiple choices of size, but instead, I got nothing. Variations aren't linked to any attributes. Questions: Why are the product variations not displaying? How can I link variations to attributes?
April 18, 2025 at 8:26 am #16946575
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
April 21, 2025 at 12:58 am #16950458
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm not sure what's going on. Your staging site keeps redirecting me to your production site when I try to open this link hidden link . Could you check and see if you've configured your staging site correctly?
April 21, 2025 at 6:49 am #16950746
bikbulatovaE	This is because of the .fr extension You try to watch .fr on .com staging domain, that's probably the issue. Have a look from here: hidden link Use the classic editor to see the propreties of the product.
April 21, 2025 at 8:05 am #16951080
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've fixed the redirection issue by switching the "Language URL format" in WPML > Languages > Language URL format As for the missing attributes on the translated page here hidden link , I've run the WCML Troubleshooting options in WCML > Status > Troubleshooting here hidden link and it seems to work fine now as shown in the attached screenshot. Could you check?
April 21, 2025 at 1:34 pm #16951932
bikbulatovaE	Thanks! It worked.