Thanks for contacting WPML forums support. I’ll be glad to help you today.
Thanks for the video. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.
did you touch the test.agreedo.com environment. Because it now looks just like your screenshot 🙂
Furhtermore I see this on the WPML Sync screen:
I fear that when I again hit WPML Menu Sync it will duplicate the menu items.
So where would I need to delete menus? (There is just the primary menu?) Or should I also delete this?
How did you duplicated the blog pages? Do I need to check the duplicate checkbox (see screenshot) for every blogpost. I am only asking because it will take a lot of effort 🙂
1) You don't need to duplicate all of your blog posts, or at least it's not related to our issue.
2) I've duplicated the page because it's a menu item and needs to be translated in order to appear correctly on the translated menus. (Kindly check this hidden link)
I hope that clarifies the issue. If you need any further info, please let me know.
first of all let me say thank you! You helped me a lot. The video was very helpful.
I reproduced the steps as advised in your video and it seems we are almost there.
After hitting "WPML Menu sync" it now says.
When I open up the String Translations I see:
Which is quite strange for the following reasons:
1) The table does not show all menu items
2) There are URLs visible which are set to # ... that is strange (not valid for our site)
3) It says that e.g. Login is not translated. But that's not true, e.g. hidden link shows that Login Button is translated. Ok it's not a menu but a button, but then why is that shown regarding menus?
So if you could help me here, too that would be great
I could see the menu is translated correctly in the front end. If you use custom links on the menu, you would need to translate them using the WPML-> String Translation, for example, the login URL and the login string.
If you visit this page, you will see the login button is not translated. (hidden link)
The message on the Sync Menu page is like a notification, not an error message. If you changed anything in the English menu, you would be able to Sync the menus correctly.
The button is greyed out because the menus are synced correctly now.
now I deleted all menu* translations in string translations. The notification has vanished.
Now my problem is:
I changed (to test whether the sync works) the Name of "Features" Menu item (in english) to "Features 1".
Then I opened the WPML Menu Sync menu:
It says there is nothing to sync. Why is that?
(btw. you still got admin access).
Furthermore you can see on the screenshot that blog is _not_ translated in Russian language. But it actually appears translated in the website:
I understood WPML Menu sync to work as follows:
It takes all strings from the menu items from the original language and creates entries in the string translation table if they aren't already existing.
But the string translations table is empty (regarding the domain menu):
So my questions are:
1.) Where is the Russian translation for blog defined?
2.) Why didn't WPML Menu Sync actually created a translation entry for the changed label "Feature 1". It should do it, right (after all what does "sync" mean)
3.) Where is the actual translation of all menu items if the String Translations doesn't show entries for menu (i would have expected that WPML Menu sync would create them again, after I deleted them)
1) The notification has vanished because you don't use any custom links in the menu. If you use custom links, you will see the notification again.
2) When you changed the label to featured 1, it doesn't change the menu sync because it's a label, not a new item. In order to translate the label, kindly click on the "pen" icon to translate it. (Kindly check this hidden link)
3) The Russian blog label is defined in the Russian menu. (Kindly check this hidden link)
4) WPML would create the strings after deleting them if you use custom links or HTML blocks in the menu (Some themes use that). For testing, I've added a custom link and deleted it from the menu. (Kindly check this hidden link)
I hope that answers your questions. Would you please let me know if you need more info?
reg. 1.) We never used custom links. Thus this link should have never appeared. I am almost 100% sure that it vanished in the moment when I removed the menu entries in string translations. But ok, it is now as it should be
reg 2.) Ok, so I misunderstood what "sync" actually means. Fine foreme. Thanks
reg. 3) same as 2.) thanks
reg. 4.) Thanks. I removed the test item, but editing the original menu, then synced, then removed the strings from the string translations. Correct?
