[Resolved] Currency is not calculated and changed, only symbol is changing

Hi, Kristina.

Firstly, since the forum is public for the safety of your site, I request you not to post login details until we ask or use the private login form while creating the ticket to send the login details; I have removed the login details from the ticket.

I checked this issue on your site and I don't see the problem you are talking about. On the checkout page, when I select "Sweden" I get the correct currency and amount - 2000kr. Please see the attached screenshot sweden-ok.jpg.And when I select "Switzerland" I get 200.00 EUR. Please see the attached screenshot switzerland-ok.jpg.

Maybe you fixed this problem already...
Can you see if it is OK now?

For reference please review our WooCommerce Multilingual & Multicurrency guide here.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#currencies-per-location

Regards,
Itamar.

Hi,

OK, I can see this problem when I use Chrome in incognito mode. Please see the attached screenshot.

Do you confirm that this problem only happens in incognito mode?

I see.

Are you located in Sweden?

If the problem persists, please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us.

Thanks,
Itamar.

Thanks.

I suspect that there is a collision with the theme or another plugin that might cause this problem. If possible, get your site into a minimum environment. A Minimum environment means switching to a default WordPress theme like Storefront (https://wordpress.org/themes/storefront/) and having no plugins activated except WPML.

First, you will need to check if the problem persists when the theme is switched to Storefront (for example). If it persists, then deactivate all plugins except the WPML, its add-ons, and WooCommerce itself (without its extensions). Then please check if the problem persists. If it does not persist, start by activating the plugins one by one and check when the problem comes back, then report to me which was the culprit plugin.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

Hi, Kristina, and thanks for following my suggestion.

I'm still unable to reproduce this problem. I even tried reproducing it while connected with a VPN through Sweden and in incognito mode. Please see the attached screenshots.

Does it happen with a specific product?
Can you please tell me the exact steps I should take to replicate this problem?

You mentioned that you have seen this problem before in our forum. We have the following known issues page, and I cannot find a similar open issue.

https://wpml.org/known-issues/

Can you please share with me what you have found?

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.