Elementor Page Unable to Save Translation – Possible Issue with Too Many Elements

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate extensive Elementor pages using WPML, which includes around 250 items. The complexity of these pages results in a larger DOM size, and you are unable to save translations. Although WPML’s health check shows all indicators in the green, there is an ATE error related to authentication in the debug log.
Solution:
We recommend creating a staging site with a copy of your live site. This allows us to run tests without affecting your production environment. On the staging site, we can activate the debug log to check for any errors, particularly PHP limitations, and examine the ATE translation jobs URLs. If you're experiencing this issue, we suggest following these steps to help identify and resolve the problem.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE, Exception

This topic contains 5 replies, has 0 voices.

Last updated by Carlos Rojas 2 weeks, 3 days ago.

Assisted by: Carlos Rojas.

Author	Posts
November 8, 2024 at 2:18 pm #16382398
oliverB-50	Background of the issue: I am trying to translate extensive Elementor pages using WPML, with around 250 items needing translation. The complexity of these pages results in a larger DOM size. We have implemented a workaround by using templates to split page content, making translation easier. I suspect some custom code might also be contributing to the problem. Symptoms: Elementor pages are unable to save translations, potentially due to the high number of elements. WPML’s health check shows all indicators in the green, but there is a single ATE error related to authentication in the debug log. Questions: Is there a specific limit on the number of elements that can be translated with WPML and Elementor? Is there a better way to verify the issue with saving translations?
November 8, 2024 at 3:13 pm #16382693
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us I would like to ask you to share the error message (or a screenshot where the error can be seen) so we can gather more information about this behavior. Also, could you tell me if the issue doesn't happen with a new (smaller) test page? Looking forward to your message. Regards, Carlos
November 8, 2024 at 3:16 pm #16382701
oliverB-50	Hola Carlos, thank you for answering. As for error message there is no error message displayed. It reloads the page overview page, and still keeps it in the settings wheel (not the pen icon), and then the elements are simply not translated. Best regards Oly
November 11, 2024 at 10:32 am #16387892
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi Oly, Thank you very much for your message. 1.- I would like to reproduce the issue on the site to obtain more information about it. I have set your next message private so you can securely share the access credentials to the site. Please don't forget to create a full backup of the site before sharing the credentials. 2.- Also, I kindly ask you to share the page URL where the issue can be seen. Looking forward to your message.
November 16, 2024 at 9:24 am #16410394
oliverB-50	Hola Carlos, thank you for your response. Due to data privacy reasons it's more difficult for me to give out the site access. Do you have also a more general answer? Something like "WPML works for pages of a DOM size of X" or considering another metric? Best Oly
November 16, 2024 at 10:09 am #16410472
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi Oly, WPML should work with any page size 🙂 To be able to provide an answer I would need to activate the debug log and check if there are any errors, especially PHP limitations, and get one of the ATE translation jobs URLs to check on our side. Is it possible for you to create a staging site with a copy of the live site and give us access to run all these tests without affecting the production site?