error message "WPML detected a new address for this site"

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	-	-
-	-	-	-	-	-	-

Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: ATE

This topic contains 2 replies, has 0 voices.

Last updated by Christopher Amirian 1 week, 1 day ago.

Assisted by: Christopher Amirian.

Author	Posts
April 23, 2025 at 3:16 pm #16960932
stevenV-3	Background of the issue: I changed temporarily the website address from hidden link to hidden link, but it gave some errors so I turned it back to how it was. Symptoms: I keep getting this error message 'WPML detected a new address for this site'. I tried both choices and then the continue button, but it keeps going to this error message screen. Questions: How can I get rid of the error message 'WPML detected a new address for this site'? Also other issue: it seems that my website is going really slow cause of WMPL plugins, when I deactivate them the website runs faster... any idea?
April 23, 2025 at 3:56 pm #16961242
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. Would you please do as follows? - Make sure that you are logged in wpml.org. - Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)". - Click "unregister WPML. - Click the "Register WPML" at the right section of the screen. - Click the "Get a key for this site" link annotated in the screenshot below. - A new page will open up and the auto-generated key will show in pop-up. - Copy the key and paste it into the "Site Key" input box annotated in the screenshot below. - Click the "OK" button. Screenshot: hidden link For more information: https://wpml.org/faq/install-wpml/#register
April 24, 2025 at 9:45 am #16963515
stevenV-3	I did steps you told me to do, but screen with message "WPML detected a new address for this site" still appears. Now there is new error it seems: " Your default language, Dutch, must be mapped to a supported language in order to use automatic translation." So I have to map default language to a supported language, but I can't see where I have to do so... I followed steps like on https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/?utm_source=plugin&utm_medium=gui&utm_campaign=wpmlcore but I get different screen (check screenshots).
April 27, 2025 at 5:20 pm #16972609
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for the details and sorry for out late reply. Let's address the first issue which is the URL one and we will tackle the second one after that. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Thanks.
April 30, 2025 at 1:54 pm #16984296
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you very much. Would you please bump up the role of the user to admin so I can access to the dashboard of the website for further investigation? Currently I get this error: Sorry, you are not allowed to access this page. Thanks.
May 1, 2025 at 1:53 pm #16986733
stevenV-3	oups sorry, I bumped up to admin now 😉
May 4, 2025 at 1:35 pm #16993243
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you. I set the Move option as the URL was the same and in our system I see the website showing ok in ATE. Please get back to us if the problem persists. I also did not see any language mapping issue message. Would you please check? Thanks.