Filters disappeared

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Tagged: Exception

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 1 week, 4 days ago.

Assisted by: Andrey.

Author	Posts
February 18, 2025 at 1:33 pm #16719150
kristinaN-5	Background of the issue: I am trying to display filters in the Polish version of the website. The filters are working in the LT version: hidden link. However, they are not displayed in the PL version: hidden link. Symptoms: No filters are displayed in the Polish language version of the website. Questions: Why are the filters not displayed in the Polish version of the website? How can I make the filters appear in the Polish version?
February 18, 2025 at 3:19 pm #16719810
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	While one of my teammates handles your ticket, I will guide you through the initial debugging steps. Have you followed the documentation below to configure YITH WooCommerce Ajax Product Filter? hidden link
February 18, 2025 at 5:06 pm #16720344
kristinaN-5	Hi Andrey, Yes I followed this guide previously. I reported the same issue to WPML staff, gave credentials, they logged in, did something and it started to work. Now the fix is gone. I'm not sure what the fix was. I've set "Translate Everything Automatically - active". Also literally everything is translated (0 results when filtering by "not translated" items).
February 18, 2025 at 8:57 pm #16721009
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I couldn't find any previous support tickets regarding this issue. Did you perhaps report it from another account? I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
February 19, 2025 at 3:30 pm #16725578
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the information. Could you please check again? Here’s what I did: 1. I accessed your product archive template titled "Prekių sąrašas ir filtrai" (hidden link). 2. I switched the language using the language switcher located in the admin bar at the top. 3. Finally, I clicked the Update button.