I accidentally selected the Agency plan, but I’d like to switch back to the CMS plan

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Supporter timezone: Europe/Kyiv (GMT+03:00)

This topic contains 3 replies, has 1 voice.

Assisted by: Andrey.

Author	Posts
June 25, 2025 at 12:01 pm #17168982
giovannaV-2	Background of the issue: I was trying to make the annual payment for my CMS plan, but I accidentally clicked on the option to upgrade to the Agency plan, which I don’t actually want. I’d like to keep using the CMS plan. Symptoms: I can’t seem to find any option to switch back to the CMS plan. When I try to purchase the CMS plan again, it says I already have a plan with all the features included. Questions: How can I switch back to the CMS plan from the Agency plan? Why does it say I already have a plan with all the features included when I try to purchase the CMS plan again?
June 25, 2025 at 1:19 pm #17169428
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. Please contact our admin team via next contact form and they will help to sort out this for you: - https://wpml.org/home/contact-us/contact-form/ Regards, Drazen
June 25, 2025 at 1:24 pm #17169479
giovannaV-2	Thank you, I’ll contact them. Regards, Giovanna.
June 25, 2025 at 5:54 pm #17170603
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Giovanna, I also sent a note to our team that you will contact them.