Background of the issue:
I am trying to translate several labels on my checkout page using WPML. I have previously clarified with your team that the issue might be due to some WordPress blocks that need reworking. I started using the Funnel Kit Pro plugin, and I am experiencing the same issue on the checkout page.
Symptoms:
I can't translate a few labels and can't find them in WPML -> String Translation.
Questions:
Is the issue with translating labels on the checkout page due to the same WordPress blocks problem?
How can I translate my checkout page labels using WPML?
Before this ticket gets assigned to one of my colleagues, I will try to help.
Certain strings may require a specific procedure to be located and translated.
Moreover, the proper method for translating strings greatly depends on how they have been incorporated into the theme/plugin. Some plugins might not even be written in a way where the coded strings are implemented in an "internationalized" way so that is why no multilingual plugin might be able to see the strings out of the box without some extra work upfront.
IMPORTANT: Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.
Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.
Please attempt both methods and check if either of them resolves the issue.
Method 1:
Navigate to WPML > String Translation, and at the bottom of the page, you will find a checkbox labeled "Look for strings while pages are rendered." You can enable (check) that option, then go to the front end to a page where the string is displayed, and afterward return to WPML > String Translation to search for that string and see if it now appears.
Method 2:
If you can't locate them within WPML > String Translation, they might be included as admin text strings.
In string translation search for "We Respect Your privacy & Information" then translate to bulgarian, clear cache wp cache, browser also. Reload checkout page not translated. Can you help me ?
Sure! I'm more than happy to take a closer look at this.
I would like to kindly request temporary access (wp-admin and FTP) to your site in order to examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.
Our Debugging Procedures
I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.
- Before granting us access, please ensure that the site files and database are backed up.
If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link
Hello, and thank you for your incredible patience.
After thorough testing and debugging, it appears that the way this plugin integrates with WPML is as described by the developers on their website: hidden link.
You can create a separate checkout process for each language and then customize the text in that area to suit your needs.
This is how the plugin is designed to work with WPML. I find it a bit unusual that the string appears in WPML > String Translation, and even if it is translated, it doesn't function as expected. This may be related to the plugin's coding.
