I deleted a registered site and lost 88000 credits

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Tagged: Credits

This topic contains 2 replies, has 1 voice.

Assisted by: Mihai Apetrei.

Author	Posts
November 29, 2024 at 3:10 pm #16460262
philipS-37	Background of the issue: I deleted a registered site, which was a WP-staging clone, and I am trying to understand why the credits on the production site are gone and not transferred back to the available credits. Symptoms: After deleting a registered site, all the credits on the production site disappeared and were not transferred back. Questions: Why did deleting a registered site cause the credits to disappear? How can I recover the lost credits on the production site?
November 29, 2024 at 3:32 pm #16460458
philipS-37	In the admin there is still knowledge about the credits. See screenshot.
November 29, 2024 at 4:49 pm #16460765
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I moved those credits back to your WPML.org account, and instead of 37.000, you should now have a total of 125718 credits. Usually, clicking the "Add/remove credits" blue button should allow you to move the credits to your WPML.org account. I'm not sure what happened here exactly, but please confirm if you see the credits now in your WPML.org account. I hope that you will find this information helpful. Mihai Apetrei
November 29, 2024 at 4:56 pm #16460811
philipS-37	I am not sure either, but I see the available credits. Thank you for your quick solution.