Issues with Automatic Translation Credits and Payment Settings

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using WPML with DeepL for translations on your WordPress site and have set up your credit card for automatic translation credits. However, you are receiving a message that you have no translation credits left, despite expecting them to be purchased automatically.
Solution:
First, ensure that you have activated the Paying-as-you-go option for automatic translations. To do this, navigate to WPML → Translation Management and click on the Tools tab to activate it. Here, you can add your credit card details to start translating automatically. For more detailed guidance, please visit how to sign up for Pay-as-you-go.

If the issue persists or this does not address your specific problem, we recommend uploading any relevant screenshots that could help illustrate the issue.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Credits, Documentation request

This topic contains 4 replies, has 1 voice.

Last updated by Andrey 2 weeks, 2 days ago.

Assisted by: Andrey.

Author	Posts
July 9, 2025 at 6:01 pm #17220645
mariuszH	Background of the issue: I am using WPML with DeepL on my WordPress site hidden link to translate pages and posts. I have added my credit card for automatic translation credits. Symptoms: I am receiving a message that I have no translation credits left, despite expecting credits to be purchased automatically. Questions: How can I verify that my payment method is correctly set up for automatic purchase of translation credits? Where exactly in WPML can I manage or update my payment and billing settings? Is there a way to ensure that translations continue automatically without manual intervention every time credits run out? Is there a guide or documentation that explains the process for using DeepL automatic translations with WPML, including payment and credit management?
July 9, 2025 at 6:02 pm #17220648
mariuszH	p
July 9, 2025 at 7:29 pm #17220807
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Have you activated Paying-as-you-go for automatic translation? To start paying as you go, go to WPML → Translation Management and click the Tools tab to activate it. Add a credit card and start translating. Please have a look here for more details: https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ If this is not what you are asking, please upload any relevant screenshots that would help illustrate the problem.
July 11, 2025 at 7:27 am #17226431
mariuszH	Hello, I want to add a new credit card as the previous one has been removed. There is an outstanding balance of 4 euros on my account. However, I cannot add the new card because an error keeps appearing. Could you please assist me in resolving this issue? Thank you in advance. Best regards,
July 11, 2025 at 8:44 am #17226780
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. In the private message below, I have included the link to pay the outstanding balance. Once this is completed, you will be able to change your card.