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[Resolved] Language per domain doesn't work

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants the domain mamija24.pl to load in Polish and has set it as an alias of mamija.lt in the hosting settings. Despite setting up a multi-domain SSL certificate and configuring WPML for the Polish language on mamija24.pl, the client experiences a redirect to mamija.lt.
Solution:
We recommend verifying the domain setup to ensure that mamija24.pl displays the same content as mamija.lt without redirection. This setup is crucial for the domains to function correctly under WPML with different languages per domain. You can find detailed guidance on configuring domains with WPML here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. If you are unsure about these settings, contacting your hosting or domain provider for assistance is advisable, as we cannot access your domain settings directly.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can contact us through the WPML support forum here: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Mihai Apetrei 3 months ago.

Assisted by: Mihai Apetrei.

Author Posts
November 27, 2024 at 8:46 am #16448004

kristinaN-5

Background of the issue:
I want to have mamija24.pl domain to load Polish language. I've set in WPML settings that mamija24.pl should load Polish. I've set in hosting provider the setting that mamija24.pl is an alias of the mamija.lt website. I've purchased and added a multi domain SSL certificate.

Symptoms:
When I go to mamija24.pl I'm redirected to mamija.lt.

Questions:
What am I missing?
November 27, 2024 at 10:10 pm #16451818

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there,

I apologize for the delayed response. We've had a high volume of inquiries over the past few days, which can cause longer wait times for replies.

We strive to respond on the same day whenever possible. If that isn't feasible, we aim to reply within 24 to 48 hours. Sometimes, it may take longer to respond than just a few hours since the ticket was open, especially when there are many open requests in the ticket or live chat queues.

Regarding the issue you mentioned, if a redirect is occurring, it typically indicates that the domain is not set up correctly, as explained in this resource: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. The domain should not redirect; instead, it should display the same content as the main domain. This is how we verify that the secondary domain is properly configured.

I also recommend reaching out to your hosting or domain provider if you are unsure how to follow these steps. Please note that, as support representatives, we are not permitted to access customers' domain settings due to privacy concerns.

I hope you find this information helpful. Please let me know if anything is still unclear.

Thank you for your understanding and cooperation. We truly appreciate your patience.

Kind regards,
Mihai Apetrei