Media translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate the alt tags of images on your website using the 'media translation' menu, but after translating the page, the alt tags remain in English.
Solution:
We recommend you to backup your site first. Then, follow these steps:
1. Open the file

themify\themify-builder\classes\class-themify-builder-model.php

.
2. Locate line 357.
3. Replace the existing code:

public static function get_alt_by_url(string $image_url):string {
        $attachment_id = themify_get_attachment_id_from_url($image_url);
        if ($attachment_id && ($alt = get_post_meta($attachment_id, '_wp_attachment_image_alt', true))) {
            return $alt;
        }
        return '';
    }

with the following updated code:

public static function get_alt_by_url(string $image_url):string {
        $attachment_id = themify_get_attachment_id_from_url($image_url);
        // WPML Workaround for wpmlsupp-12600
        if ( class_exists('Sitepress') ) { 
            $current_lang = apply_filters( 'wpml_current_language', NULL ); 
            $attachment_id = apply_filters( 'wpml_object_id', $attachment_id, 'post', TRUE, $current_lang ); 
        }
        if ($attachment_id && ($alt = get_post_meta($attachment_id, '_wp_attachment_image_alt', true))) {
            return $alt;
        }
        return '';
    }

After making these changes, check the translated page and inspect the image alt texts.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 0 replies, has 1 voice.

Last updated by Kor 4 days, 4 hours ago.

Assisted by: Kor.

Author	Posts
March 19, 2025 at 4:38 pm #16836526
ivanV-41	Background of the issue: I am trying to translate alt tags of images on my website. I modify the alt tags in the 'media translation' menu before translating the page. The issue can be seen on this page: hidden link. Symptoms: Alt text is not translated. When I create a new page from English to Spanish, alt tags are still in English. In support section says WPML Media is not installed, (but it is installed as a plugin) which might be related to the issue. Questions: Why are the alt tags not translating even after modifying them in the media translation menu? Is the absence of the WPML Media plugin causing the alt tags to remain in English?
March 19, 2025 at 4:40 pm #16836594
ivanV-41	AI made the questions wrong, WPML MEDIA PLUGIN is there and is updated.
March 20, 2025 at 1:16 am #16837732
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I can see the issue on the link you shared as shown in the attached screenshot. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
March 20, 2025 at 11:22 am #16839594
ivanV-41	Thanks for the answer, Ive already made a backup with updraftplus, now trying to give you access. I dont have a test site and also dont know how to do that quickly, will it work to create another temporary admin in wordpress and ftp server and then work on original site? I can also try to make a test site whatever is best.
March 20, 2025 at 11:25 am #16839616
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. yes, that would work too if you have a backup ready.
March 20, 2025 at 11:49 am #16839804
ivanV-41	Any email to use for the wp admin ? Or I create you a new one
March 20, 2025 at 12:47 pm #16840036
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tested it here hidden link and it seems to work fine on the translated page here hidden link . I'm able to translate the Alt Texts and Title of the image using the media translation. Could you create a new page with a new image and try translating the alt text and title on your end so that we can check and see if the issue is isolated to this page hidden link ?
March 20, 2025 at 12:56 pm #16840108
ivanV-41	Yes, hero images were ok, the problem seems to be when the images are inside features. The images I add to "feature layout" are the ones that are not translating, and I use lot of features. hidden link Please reffresh page and see how when image stands in a row alone added as image is ok, but if you put the image inside the feature appears on main language was uploaded.
March 21, 2025 at 1:00 am #16842181
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I understand the issue now. I've set up a sandbox site at hidden link . Could you please install the necessary plugins/themes and reproduce the issue there? Feel free to create a test page and upload images. Once you've replicated it, I'll escalate it to our 2nd Tier Support for further investigation.
March 21, 2025 at 11:05 am #16843870
ivanV-41	I appreciate your help. Uploaded the themes with no problem, but i cannot upload plugins Installing plugin from uploaded file: backup_2025-03-20-1149_Happy_Cleaning_2d2b8bd1279b-plugins.zip Unpacking the package… Installing the plugin… The package could not be installed. No valid plugins were found. Plugin installation failed. (all plugins are in folder but they wont install, there was a 5kb php file inside the plugins folder, removed it in case that was causing the issue but still wont install, i must be doing something wrong but I dont know) However I made a test page, the two images in features won't traduce, and the normal image does. So behaviour is exactly the same as in main page. I dont think it makes any sense to upload more and more images and plugins dont seem to be the problem. Let me know if more needs to be done hidden link
March 21, 2025 at 3:11 pm #16845166
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've escalated this to our 2nd Tier Support and I will come back to you once I hear from them.
April 1, 2025 at 3:39 pm #16883789
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support checked and they provided a workaround. Please backup and follow the instructions below. Workaround Open themify\themify-builder\classes\class-themify-builder-model.php Look for line 357 Replace: public static function get_alt_by_url(string $image_url):string { $attachment_id = themify_get_attachment_id_from_url($image_url); if ($attachment_id && ($alt = get_post_meta($attachment_id, '_wp_attachment_image_alt', true))) { return $alt; } return ''; } With: public static function get_alt_by_url(string $image_url):string { $attachment_id = themify_get_attachment_id_from_url($image_url); // WPML Workaround for wpmlsupp-12600 if ( class_exists('Sitepress') ) { $current_lang = apply_filters( 'wpml_current_language', NULL ); $attachment_id = apply_filters( 'wpml_object_id', $attachment_id, 'post', TRUE, $current_lang ); } if ($attachment_id && ($alt = get_post_meta($attachment_id, '_wp_attachment_image_alt', true))) { return $alt; } return ''; } Once you've done that, check the translated page and inspect the image alt texts. Let me know how it goes.