[Resolved] missing fields for translation (the7 Dream theme) - Button, info box, icon with text...

Hi,

As a first step, please increase the WP Memory Limit for your WordPress installation. The debug info you attached shows that your server WP Memory Limit is 40M. Our recommendations are to have the following as minimal requirements:

- PHP 7 and above (this OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended.

MySQL 5.6 and above.

Please follow this link for detailed documentation:

https://wpml.org/home/minimum-requirements/

Is it possible for you to change those to the minimum requirement?

You may need to contact your hosting provider for that. Meeting those baseline requirements is critical before debugging and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:

/* That's all, stop editing! Happy blogging. */

Could you please perform that procedure and see if it helps?

If it does not help, the issue might be unsupported elements from the The7 Elements plugin.

Are you designing your site's pages using this plugin?

If so and you need further help with this, please share the access details to your site with me.

Please tell me which page to check to see the problem.

I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

Hi,

Our second-tier supporter asked me to replicate this problem on a new page.

Can we create a test page on your site with the "Icon with text" element to see if we can recreate this problem?

Thanks,
Itamar.

Hi,

I've added the following XML to WPML -> Settings -> Custom XML Configuration.

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>
        dt_icon_text
      </tag>
      <attributes>
        <attribute>dt_text_title</attribute>
        <attribute>dt_text_desc</attribute>
        <attribute>button_text</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

On my hidden link">test page, it allowed me to search for the text and translate it through the Advanced Translation Editor, as we already saw possible in the first page. However, on the second page you shared, it is still impossible to translate the Icon with Text. This is weird, and I'm consulting our second-tier supporter about it.

Meanwhile, we want your help installing The7 Elements plugin on a sandbox site so we can investigate this issue further and escalate it to our compatibility team.

Can you please install it on the test site here?

hidden link

Thanks,
Itamar.

Hi,

Our second-tier supporter fixed this issue on your site. He noticed that it was a caching issue. After deleting the translation and translating it again, the missing texts appeared for translation. Please see the attached screenshot.

hidden link

I also tested it on the test page I created.

hidden link

Can you please confirm that this problem is fixed now?

Thanks,
Itamar.