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Supporter timezone: Europe/Bucharest (GMT+02:00)

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This topic contains 3 replies, has 1 voice.

Last updated by davidH-179 21 minutes ago.

Assisted by: Mihai Apetrei.

Author Posts
December 2, 2024 at 12:04 pm #16465762

davidH-179

Background of the issue:
I spoke to support last week, they said they moved my credits.

Symptoms:
My credits didn't transfer and now they have disappeared.

Questions:
Why have my credits disappeared after being moved?
How can I retrieve my missing credits?

December 2, 2024 at 12:06 pm #16465826

davidH-179

I can see my credits are now on ssw.test. This is our local dev environment. I need them on the live site (smithstonewalters.com). I have tried the normal ways of doing this using the help articles and nothing is working.

December 2, 2024 at 12:37 pm #16466036

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Can you please let me know how many credits you see assigned to that site?

You had multiple automatic translation accounts for that URL, and I want to make sure that I'm handling the correct one.

I will be waiting for your response.

Mihai

December 2, 2024 at 1:33 pm #16466301

davidH-179

I have 6568 credits. I need them moved to the smithstonewalters.com site please 🙂