[Resolved] Posts are not translating in the secondary language

Hi,

Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, please consider following to your queries:

1) Please note that post duplication is only available for post types that use the translation setting Translatable – only show translated items. I'll recommend checking this guide https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-convert-a-translation-into-a-duplicate for more information.

2 & 3) We'll need more information about these issue, for example any URLs to the pages where this is happening, screenshots or a screen recording which 'd be much better for understanding (i.e. what exactly is happening).

Please let us know and we'll try our best to help you further on the matter.

Regards.

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

1) Would you please share a screen-recorded video while reproducing the issue to help me understand it better?

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi,

Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama