[Resolved] prepaid credits not showing on my site although credits are assigned

Problem:
You are trying to use automatic translation on your site, but the prepaid credits are not showing despite being assigned.
Solution:
This issue usually occurs if WPML is not registered properly on your site. We recommend you to:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the existing site key by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it.
3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link.
6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools.
7. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.