Background of the issue:
I am using your WPML plugin to translate all my products in WooCommerce. I have translated the products, but I am facing issues with product visibility and pricing in different languages. I am also using B2B King for pricing management.
Symptoms:
When I switch to any language other than Dutch, not all products are shown. In the WooCommerce backend, it says that the documentation of the product will be copied from Dutch for other languages. Additionally, the prices from B2B King are not copied to other languages, and I cannot change them per language.
Questions:
Why are not all products shown in languages other than Dutch?
How can I manage product prices in different languages using B2B King?
I tried both of your options today, but I still have 2 problems
1:
In Dutch we have all products stated, and when I go to other languages you don't see all the products. And I translated them all seperately.
2:
In Dutch when you are logged in as a B2B customer, you see correctly all products, in B2B prices without VAT. When I go to another language, I don't see all the products as mentioned in problem 1, AND I see prices without VAT Which is good, but the B2C prices instead of the B2B prices.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
When I go to WooCommerce->WooCommerce Multilingual I can see that most of the products are indeed translated, however, there are still around 30 products missing translation.
This product here is translated in all languages: hidden link
When I attempt to view the translation it redirects me to my account.
Even though the translation exists I get a 302 redirection
>>> <em><u>hidden link</u></em>
> --------------------------------------------
> 302 Found
> --------------------------------------------
Status: 302 Found
Code: 302
Server: nginx
Date: Thu, 02 Jan 2025 19:57:40 GMT
Content-Type: text/html; charset=UTF-8
Connection: close
Set-Cookie: wp_woocommerce_session_26458d4e021c5892d4c45be972562302=t_adbc36949fa5506023f0637a25c3c2%7C%7C1736020659%7C%7C1736017059%7C%7C5564a0d195b60522df10afb5adbc77b1; expires=Sat, 04 Jan 2025 19:57:39 GMT; Max-Age=172800; path=/; secure; HttpOnly
Cache-Control: max-age=0,no-cache,s-maxage=0
Pragma: no-cache
X-Servebolt-Plugin: active
Link: <<em><u>hidden link</u></em>;; rel=shortlink
X-Redirect-By: WordPress
Location: <em><u>hidden link</u></em>
X-Cache: not cached
Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
However, the same is not happening when viewing other products. For example the shirts work OK but the Accessories do not.
No, it is still not working,
As a customer I see other items when I change to another language, I see less items when I turn to another languages than Dutch.
An when I login as a B2B customer, it takes the exclusive VAT prices on all languages, but in all languages other than Dutch it takes the wrong prices. Not the wholesale prices.
Also the taxonomies are accessible in all languages as well
hidden link
can you please confirm your results?
The pricing is also set to 49.95 across all languages for the product shared with me in the above screenshots, regardless of whether I am logged in or logged out.
Hi there, Bobby is off for a bit so I'm stepping in to help out. I checked the backend of your site and I can see the products showing there.I also checked the frontend link of the English side and can see that not all 16 products are showing, and there is no load more button like there is in Italian. So we need to detrmine if there is a plugin or theme conflict causing this. Please first update WooCommerce and all WPML plugins. Then, we will need to test your site on a staging site so that we can disable non WPML plugins (except WooCommerce of course) and switch temporarily to a default theme. If you don't already have a staging site set up, you can use a plugin such as WP Staging to set one up where we can test this. Let me know once it is ready, and disable the plugins and switch to a default theme so we can test further there.
If you need assistance setting up a staging site let me know and we can set one up on our cloudways server if WP Staging or your hosting provider doesn't work.
