Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 -
- 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 -

Supporter timezone: Europe/Vienna (GMT+01:00)

This topic contains 5 replies, has 0 voices.

Last updated by Bigul 15 hours, 46 minutes ago.

Assisted by: Bigul.

Author Posts
December 9, 2024 at 3:58 pm #16494129

edmundasB

Background of the issue:
I am trying to translate my site and products using WPML. The site I need help with is hidden link.

Symptoms:
Product images are not showing after translation.

Questions:

December 9, 2024 at 5:23 pm #16494550

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Please open a Product for editing in the original language and make sure the following options are enabled in the WPML Language widget (on the right side of the screen). If not, enable it and update the product and its translation. Then make sure the bug exists or not.

    Media attachments

  • Duplicate uploaded media to translations
  • Duplicate featured image to translations

If the problem remains, please try the workarounds suggested in the following ticket after a full site backup.

https://wpml.org/forums/topic/image-doesnt-show-in-translated-product-page/

--
Thanks!

Bigul

December 9, 2024 at 5:43 pm #16494627

edmundasB

Thank you. It worked.

How do I set it for all products at once?
Duplicate uploaded media to translations
Duplicate featured image to translations

And why wasn't it a default setting?

December 10, 2024 at 7:45 am #16496180

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Please try the workaround suggested in the following ticket after a full site backup {mandatory} and ensure you are getting the expected results.

https://wpml.org/forums/topic/image-doesnt-show-in-translated-product-page/#post-15663674

--
Thanks!

Bigul

December 11, 2024 at 2:32 pm #16504008

edmundasB

It worked. Why do I need the workaround solution?

December 11, 2024 at 5:48 pm #16504966

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. Happy to know you are getting the expected results now. It was happening because the following *Media attachments* options were not enabled for the products.

* Duplicate uploaded media to translations
* Duplicate featured image to translations

It should be selected, then only the images will be synced to the translations. Please visit WPML>>Settings>>Media Translation and make sure it is enabled. So it will not happen for the newly added products or posts.

--
Thanks!

Bigul