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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 1 day, 15 hours ago.

Assisted by: Kor.

Author Posts
April 14, 2025 at 9:13 am #16927916

stanislavaK-2

Thank you for your help, I will check up the link you sent me, but for now the duplication issue is clear.

I still need help with the page: 'Animales en el refugio'. There is some bug that doesn't allow me to update the English translation, it says I should get in touch with support. The URL of the page is: hidden link

Thank you in advance.

April 14, 2025 at 1:06 pm #16929619

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

April 17, 2025 at 11:45 am #16943700

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've completed the English translation as shown in the attached screenshot here hidden link and it seems to work fine on the English language here hidden link

Screenshot_52.jpg