something went wrong, please try again later when adding credits

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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/

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Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: Account Issues

This topic contains 7 replies, has 3 voices.

Last updated by Marcel 6 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
May 22, 2024 at 11:33 am #15657719
ngmcb	something went wrong, please try again later when adding credits
May 22, 2024 at 11:52 am #15657861
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Escalated to our systems team, I will keep you posted.
May 23, 2024 at 9:47 am #15661914
ngmcb	Hi, I'm still not able to add more credits, Could you please help me out?
May 23, 2024 at 10:13 am #15662075
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Our systems team is still checking this, I have no feedback yet.
May 30, 2024 at 12:14 pm #15687855
ngmcb	Hi, Could you please add more 50000 credits as I'm still not able to add. Thanks!
May 30, 2024 at 12:44 pm #15688156
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Added, I also added some bonus credits because of this ongoing issue, systems team is still on this case.
May 30, 2024 at 1:35 pm #15688313
ngmcb	Ok, Thank you!
June 21, 2024 at 3:15 pm #15776418
Marcel Supporter Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, our team is checking this and asked for access to your site. Can you please create a user for us? You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT -Please make a backup of site files and database before providing us access. -If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Thank You! Best Regards Marcel