special character and flag are not saved

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with saving special characters and flags in WPML while using Elementor. The special characters and flags are not displayed correctly after being saved.
Solution:
We recommend switching to the previous version of the Advanced Translation Editor to resolve this issue. Here are the steps to follow:
1. Go to the top right corner of the translation editor.
2. Click the gear icon.
3. Enable the option "Use the previous version of the Advanced Translation Editor."
Please try these steps and check if the special characters and flags display correctly.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: ATE

This topic contains 4 replies, has 2 voices.

Last updated by Itamar 2 months, 1 week ago.

Assisted by: Itamar.

Author	Posts
August 28, 2024 at 9:21 am #16113582
ludovicC-2	Background of the issue: I'm trying to make the translator and keep the special character that are needed in Marathon and flags. But WPML doesn't save them as you can see on my video recording here: hidden link. We use Elementor for the builder part. Symptoms: Special characters and flags are not saved. Instead, I need to write them without style and I see them like this: hidden link Questions: Why are special characters and flags not being saved in WPML? How can I ensure that special characters and flags are displayed correctly in the translated content?
September 4, 2024 at 7:14 am #16138607
ludovicC-2	Any news for an answer ? We've been waiting 1 week. Thank you for your time.
September 4, 2024 at 2:23 pm #16141113
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I am sorry for any inconvenience you were caused. I'm not sure what happened with your ticket. It seems you started it as a chat but got no reply. Is this correct? For the next time, please know that you can open a new chat or ticket in our forum. Again, I'm sorry for what happened. Thanks a lot for the video! Regarding the flag itself, I noticed that it does not show even in French. Instead "BE" is displayed. Please see the attached screenshot. So, specifically about the flag, I'm not sure it is a WPML issue. Can you agree with me on this? Please switch to our previous version of the advanced translation editor and see if it corrects this problem. To do this please follow these steps. – Go to the top right corner of the translation editor. – Click the gear icon. – Enable the option “Use the previous version of the Advanced Translation Editor.” Please let me know how it goes. Regards, Itamar.
September 4, 2024 at 2:37 pm #16141220
ludovicC-2	Hello, No problem 🙂 Thank you, the problem was solved by switching to the previous version of the advanced translation editor, now I can see the special font and flags on the English version as well. Thank you very much. Regarding the bug about the ticket, yes, I wanted to create a new support request, it redirected me to a chat support. And I don't have time to chat, so I asked to open a support ticket like before. Then the ticket was created in the support forum. By the way, I can't find the way to create a ticket directly in the forum anymore :/.
September 4, 2024 at 2:56 pm #16141351
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Great, I'm glad that the issue is solved now! If supporters are available to chat while you open a ticket you get the live support. If you don't have time to chat, you can immediately ask the supporter to convert the chat into a ticket. Please do so the next time. Best Regards, Itamar.