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Supporter timezone: Europe/Vienna (GMT+01:00)
Tagged: Bug
This topic contains 6 replies, has 0 voices.
Last updated by Bigul 1 hour, 22 minutes ago.
Assisted by: Bigul.
Author | Posts |
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November 27, 2024 at 4:47 pm #16451015 | |
patriciaD-7 |
Background of the issue: Symptoms: Questions: |
November 27, 2024 at 5:42 pm #16451343 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. This may be a compatibility issue. Please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not. 1) Upgrade to the latest version of WordPress (6.7.1) 2) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details or contact your system admin/hosting provider for this purpose. hidden link 3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 4) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one. - Clear the cache in WPML -- Bigul |
December 2, 2024 at 8:16 pm #16468337 | |
patriciaD-7 |
I have followed all of the steps provided and the issue still exists. Please advise. |
December 3, 2024 at 7:45 am #16469647 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the updates. One request. We have released a new version of WPML String Translation (3.2.16). It has included the fixes for similar issues. So please upgrade to the latest version after a full site backup and clear all types of caches. Then make sure the bug exists or not. You may have to visit the Plugins>>Add New>> Commercial tab and click on the *Check for updates* button to get the WPML automatic upgrade links for the latest version. This step will help us refresh the installer caches. -- Bigul |
December 3, 2024 at 4:05 pm #16472917 | |
patriciaD-7 |
I have installed the updated plugin, cleared all caches and redone the troubleshooting options, but still the issue persists. |
December 4, 2024 at 7:27 am #16474579 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the updates. A couple of requests for tracking the bug. 1) Please let us know the exact steps to reproduce the issue on your site. It would be great if you could share a couple of screenshots or a screencast for a better understanding of the issue. 2) Please fill the private details fields after a full site backup. I would like to access the admin area of your site to check further. Refer to the following links for more details about our private information sharing policies. hidden link -- Bigul |
December 11, 2024 at 7:16 pm #16505199 | |
patriciaD-7 |
What's your email address? I will create a new user. |
December 12, 2024 at 4:22 am #16505939 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the updates. Feel free to use one of your temp mail id or bigul[dot]m[at]onthegosystems[dot]com. Also, please let us know the exact steps to reproduce the issue on your site. It would be great if you could share a couple of screenshots or a screencast for a better understanding of the issue. -- Bigul |
December 18, 2024 at 5:34 pm #16527147 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the login information and details. This may be a compatibility issue with your theme. Please upgrade to the latest version of WPML (4.6.15 series, which has included the fix for similar issues) after a full site backup. Then clear all types of caches and make sure the bug exists or not. -- Bigul |
December 20, 2024 at 8:50 pm #16535405 | |
patriciaD-7 |
I've completed the instructions and still the issue exists. |
December 23, 2024 at 1:29 pm #16540538 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the feedback. Please allow me to make a copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) on my local server to debug the issue. This way, we can troubleshoot the problem without affecting your live site. -- Bigul |