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Supporter timezone: Europe/Kyiv (GMT+03:00)
Tagged: Documentation request
This topic contains 9 replies, has 1 voice.
Last updated by Andrey 6 days, 18 hours ago.
Assisted by: Andrey.
Author | Posts |
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September 15, 2025 at 1:44 pm #17402589 | |
romainO-2 |
Background of the issue: Symptoms: Questions: |
September 15, 2025 at 2:40 pm #17402970 | |
Marcel Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. You can deactivate the WPML editor for a specific page by following the steps described here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Best Regards |
September 18, 2025 at 7:31 am #17411862 | |
romainO-2 |
Hello, Sorry for the delay. I did not received any notification for your answer, while the option was well checked... I have duplicated this page and activated the WordPress editor. The Iframe is displaying well : hidden link But I do want to keep the advanced editor. How can I make this string stay the same ? Here is the code I want exactly the same for all pages (pasted in a Divi code module): <script>var widgetConfigs=widgetConfigs||{};widgetConfigs["68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe"]={},widgetConfigs["68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe"].measurementIds=[],widgetConfigs["68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe"].hasGoogleTagTracking=!1,widgetConfigs["68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe"].hasFusedeck=!1,window.addEventListener("message",(function(e){var t=e.data["od-widget-id"],i=e.data["od-widget-height"],d=e.data["od-widget-ios"];if(t&&t in widgetConfigs&&"68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe"===t){var a=document.getElementById("od-widget-"+t);i&&(a.style.height=i+"px"),!0===d&&(a.style.width="100px",a.style["min-width"]="100%",a.scrolling="no");var g=e.data["od-tracking-configs"];void 0!==g&&(widgetConfigs[t].measurementIds=g);var o=e.data["od-has-google-tag-manager"];void 0!==o&&(widgetConfigs[t].hasGoogleTagTracking=o);var f=e.data["od-has-fusedeck"];void 0!==f&&(widgetConfigs[t].hasFusedeck=f);var n=e.data.GA4;if(widgetConfigs[t].hasGoogleTagTracking&&window.dataLayer&&n){var s=Object.keys(n.properties),r={event:n.name};s.forEach((function(e){r[e]=n.properties[e]})),dataLayer.push(r)}if(widgetConfigs[t].hasFusedeck&&window.fdData&&n){var s=Object.keys(n.properties),r={event:n.name};s.forEach((function(e){r[e]=n.properties[e]})),fdData.push(r)}if(n&&void 0!==window.gtag)for(var w=0;w<widgetConfigs[t].measurementIds.length;w++){var f=widgetConfigs[t].measurementIds[w],c=(s=Object.keys(n.properties),{send_to:f});s.forEach((function(e){c[e]=n.properties[e]})),gtag("event",n.name,c)}}})),window.addEventListener("load",(function(e){for(var t=document.querySelectorAll("iframe.od-widget"),i=0;i<t.length;i++){var d=t[i];d.dataset&&d.dataset.src&&(d.src=d.dataset.src)}}));</script><iframe class="od-widget" id="od-widget-68409e4b6dd92e5bcc2d678d4f2d6917076613a19f298fcaa782ab57c63adcfe" src="about:blank" data-src="hidden link" frameborder="0" style="width:100%;max-width:1190px;height:400px"></iframe> Here is the only corresponding string appearing in the WPML editor : hidden link Regards |
September 18, 2025 at 7:55 am #17411996 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you for your feedback. The code will not appear in the translation editor, but it should be copied as-is into the translation. Could you please upload a screenshot showing the entire process, including how you paste the code into the module? Also, please test this on a new page to check if the same issue occurs. Additionally, please make sure that your parent theme is updated to the latest version. |
September 18, 2025 at 8:15 am #17412066 | |
romainO-2 |
Hello, I have updated Divi. Here are screenshots of each step. New test page : hidden link |
September 18, 2025 at 1:01 pm #17413416 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you for your feedback. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. |
September 22, 2025 at 9:44 am #17420763 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you, Romain. I will take a look and let you know once I have more information. |
September 23, 2025 at 1:22 pm #17425608 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Hello Romain, I have forwarded the issue you reported to our team. For now, please continue using the workaround with the WordPress editor. I will provide an update here as soon as I have more information. |
September 24, 2025 at 11:58 am #17429080 | |
romainO-2 |
Hello You mean opening and modifying the translated pages with the visual builder to overpass wpml translation ? |
September 24, 2025 at 12:28 pm #17429170 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Yes. Until the issue is resolved, this is the only solution. I've received confirmation that the issue has been escalated to our development team. I will keep you updated. |