Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
Please note that this is a known issue and our developers are currently working on this. Refer to the following Errata and ticket links for more details.
So please upgrade to the latest version of plugins including WPML String Translation (3.2.16) and WpResidence theme (5.0.5) after a full site backup {mandatory}. Then make sure this bug exists or not.
I'm doing a backup now and then the theme update. As soon as it's finished (hopefully without surprises) I send you the new login data.
Currently there happens a critical error when I click to open the WPML dashboard: Critical error.
Have a look at the debugging file https://pastebin.com/edit/dXHNUDRS
[06-Dec-2024 09:33:19 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 21584616 bytes) in /kunden/406280_15806/webseiten/prev2/wp-includes/class-wpdb.php on line 2316
Thank you for the updates. Maybe you are facing a memory exhaustion issue because of compatibility conflicts. So to make sure if possible, please do the following steps.
a) Backup your site (you can do it in your staging site) first [Mandatory]
b) Switch for a moment to a WordPress default theme like 2024
c) Deactivate all the plugins that are not related to WPML
d) Then check whether the issue exists or not
e) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue
f) Switch back to the original theme of the site
Thank you for the updates. Does it happen in hidden link also?
Please upgrade to the latest version of the String Translation (3.2.17) after a full site backup {mandatory}. Because it has included the fixes for similar issues. Then clear all types of caches and check if is there any difference in the results.
Yes, it also happens to the developer site hidden link
Here I deactivated the plugin and replaced this element. It concerned a button and a form. Here I replaced the upload form by a simple contact7 form at the bottom (hidden link).
I sent you the login data.
I have made a backup and updated / upgraded everything.
Thank you for the updates. Please allow me to make a duplicator copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your site.
Also, one doubt. Please share more details about the following. It would be great if you could add a couple of screenshots for a better understanding of it.
Here I deactivated the plugin and replaced this element. It concerned a button and a form. Here I replaced the upload form by a simple contact7 form at the bottom (hidden link).
It's still the same issue in the debugging file with init(). with
Has it something to do with the theme or wpml or wordpress ..? Maybe wpml team should work together with wpresidence team?
I think out of security and license reason I cannot allow a copy of the site.
I deactivated Qi Addon Elementor plugin.
On /ueber-uns/ankauf/ I edited the contact form7 , see attached.
Here the Englisch version isn't identical to the German version regarding space and translation. I marked it redd, see attachment contactform7 de and en
On /ueber-uns/verkauf/
In the middlle part of the content I replaced it with an icon box. The German isn't translated. I don't find the strings.
See attachment: iconbox_de
Thank you for the details. We will do our best to resolve the issues you are facing in WPML or compatibility conflicts with WPML.
One request. Can you please create a staging/dev site for our debugging? So we can troubleshoot the issues you are currently facing without affecting your site - hidden link
It will be very helpful. Please share your thoughts.
