Unwanted Pay as You Go Activation

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This topic contains 3 replies, has 1 voice.

Assisted by: Alejandro.

Author	Posts
June 3, 2025 at 10:04 am #17101446
コモテック株式会社	Background of the issue: I am using WPML on my site hidden link. I have been using the translate feature through credit as usual. Symptoms: The Pay as You Go feature was automatically activated even though I didn’t choose to activate it. Questions: Why was the Pay as You Go feature activated without my consent?
June 3, 2025 at 11:32 am #17102026
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello there, I'm verifying what's going on here because I suspect this request is for the last issue about this you had with us. the invoice was 100% refunded but I'm not sure why stripe keeps showing it as active. I'm waiting on them to let me know what happened. I'll keep you updated.
June 3, 2025 at 5:14 pm #17103580
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	We fixed the problem with stripe and it should disappear in at most a few hours from now. Regards,
June 4, 2025 at 4:09 am #17104412
コモテック株式会社	It's back to normal now. Thank you very much.
June 4, 2025 at 4:11 am #17104413
コモテック株式会社	It's back to normal now. Thank you very much.