User with custom role cannot edit all translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has a custom user role on their site and needs this role to be able to edit all translations. They encountered an issue where the custom role could edit some but not all translations, and assigning the role of translator and translation manager did not resolve the issue.
Solution:
1. We recommended checking the workaround provided in our documentation: WPML custom role based on the editor role cannot edit translations and behave as editor.
2. We also informed the client that WPML 4.6.9 has been released, which includes a fix for this issue. We advised updating WPML to the new version to resolve the problem.

If this solution doesn't look relevant, please open a new support ticket.

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Tagged: Known issue

This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 9 months, 4 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
January 3, 2024 at 9:59 pm #15148852
patrickV-3	We have a custom user on the site with a custom role which we'd like to be able to edit all translations. I found another topic with a similar issue https://wpml.org/forums/topic/editor-role-cant-translate-a-post/ but after adding the code to the site it didn't make any difference. They are able to edit of the translations but not all and making them a translator and translation manager hasn't made any difference either.
January 4, 2024 at 3:28 am #15149042
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Patrick, Thank you for contacting WPML support, I'd be happy to help you with this issue. Please try the workaround in this documentation and let me know if it helps https://wpml.org/errata/wpml-custom-role-based-on-the-editor-role-cannot-edit-translations-and-behave-as-editor/ Related ticket https://wpml.org/forums/topic/custom-website-administrator-role-is-unable-to-edit-translations/ Look forward to your reply. Thanks
January 4, 2024 at 3:23 pm #15151976
patrickV-3	I added the code found in the workaround and it solved the issue.
January 22, 2024 at 1:48 am #15209212
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, We've released WPML 4.6.9 which includes the fix for this issue. Please update WPML to the new version and recheck this. Thanks.