This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported an issue where the visual translator was not displaying correctly in Firefox for certain products on their WooCommerce site, despite working in other browsers like Edge and Chrome.
Solution:
We attempted to replicate the issue by following the same steps the client provided but were unable to see the problem. This suggests that the issue might be specific to the version of Firefox being used. If you're experiencing this, we recommend trying the following steps:
1. Ensure your browser is up to date.
2. Clear your browser cache and cookies.
3. Try accessing the visual translator in a different browser to confirm if the issue persists.
If these steps do not resolve the issue, it might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
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This topic is split from https://wpml.org/forums/topic/visual-product-translator-not-working-and-not-including-slug/
This topic contains 2 replies, has 2 voices.
Last updated by 1 month, 1 week ago.
Assisted by: Marcel.