Background of the issue:
I am trying to update the WPML Multilingual CMS plugin to the latest version. To make the website work again, I downgraded the plugin to version 4.6.11. I also tried to redownload and re-upload the new plugin version to ensure I did not deploy a corrupted plugin at first.
Symptoms:
WPML 4.6.12 version and up cause an error 500 globally on my website. I expected to see a functional website without error 500. Instead, I got a blank page and can't access any front page or the admin. The website is unusable. In the server log, I got this error: [Thu Aug 29 12:34:44.678963 2024] [php:error] [pid 763012] [client 185.224.128.84:55140] PHP Fatal error: Uncaught Error: Failed opening required '/home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../yoast/whip/src/Facades/wordpress.php' (include_path='.:/usr/share/php') in /home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/autoload_real.php:78
Stack trace:
#0 /home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/autoload_real.php(61): composerRequire94c4b71bcde764d13f2979261af726e4()
#1 /home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/autoload.php(7): ComposerAutoloaderInit94c4b71bcde764d13f2979261af726e4::getLoader()
#2 /home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(54): require_once('...')
#3 /home/ubuntu/dgig-store/wordpress/wp-settings.php(522): include_once('...')
#4 /home/ubuntu/dgig-store/wp-config.php(106): require_once('...')
#5 /home/ubuntu/dgig-store/wordpress/wp-load.php(55): require_once('...')
#6 /home/ubuntu/dgig-store/wordpress/wp-blog-header.php(13): require_once('...')
#7 /home/ubuntu/dgig-store/wordpress/index.php(17): require('...')
#8 {main}
thrown in /home/ubuntu/dgig-store/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/autoload_real.php on line 78.
The server on which the website is hosted: Apache/2.4.57 (Ubuntu), PHP 8.2.5, mysql Ver 8.0.39-0ubuntu0.22.04.1 for Linux on x86_64 ((Ubuntu)).
Questions:
How can I resolve the error 500 caused by updating to WPML 4.6.12?
Is there a known issue with WPML 4.6.12 and my server configuration?
I have done what have been suggested by the chat support, I deactivated all plugins except WPML and update WPML to the latest version. I still have the same issue :
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
I understand. Another option is to share a copy of your website. My goal is to reproduce the error and check for conflicts. With a copy, I can do that without risking any harm to your live website.
