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[Resolved] 'WPML detected a new address for this site' eventhough it's not new address
This thread is resolved. Here is a description of the problem and solution.
Problem: The client moved their site to new hosting and encountered a notification issue after changing from a temporary domain back to the original domain. They were concerned about losing translation credits and the disappearance of product translations.
Solution: 1) We recommended increasing the memory limit for WPML by adding the following code to the
2) We identified that the issue might be due to the home URL being forced somewhere in the installation. We provided a guide to help resolve this: Using WPML on Two Domains.
3) After increasing the memory limit and addressing the home URL issue, we advised the client to open a page that previously had a translation to check if the translation still exists. If it does, they should send the pages for translation again, and they will appear as translated.
4) We suggested resending the translation jobs by following the guide: Sending Content for Automatic Translation. We recommended starting with one page and avoiding the option to translate it again if a message indicates that the page was already translated. Instead, choose to translate it manually, complete the translation, and then apply the same process to other pages.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
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3) step 1 and 2 are done, try to open a page that used to have a translation, to see if it contains a translation and if it does, then all you have to do is sent the pages to translate and they will appear as translated.
However, the pages and products that we've translated with automatic translation are not translated now. Is there any way we could see was that translation charged, i.e. when was it last initiated?
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
The thing is that we do have the logs on every single translation job you made, here is a list of examples :
20 used credit hidden link 92155302 microsoft en_es 2024-03-01 09:54:56 UTC
1 used credit hidden link 92155303 microsoft en_it 2024-03-01 09:54:55 UTC
237 used credit hidden link 92155293 microsoft en_es 2024-03-01 09:54:54 UTC
7 used credit hidden link 92155286 microsoft en_it 2024-03-01 09:54:53 UTC
7 used credit hidden link 92155287 microsoft en_es 2024-03-01 09:54:53 UTC
237 used credit hidden link 92155292 microsoft en_it 2024-03-01 09:54:53 UTC
0 used credit hidden link 92154416 microsoft en_it 2024-03-01 09:49:25 UTC
0 used credit hidden link 92154417 microsoft en_es 2024-03-01 09:49:25 UTC
36 used credit hidden link 92152489 microsoft en_es 2024-03-01 09:40:26 UTC
36 used credit hidden link 92152488 microsoft en_it 2024-03-01 09:40:26 UTC
Between February 28 and today you used around 1794858 credits.
The good news is that these translations are actually backed up under our servers, here is an example : hidden link
Is it possible to share access to your admin? I could then redeliver all these translation to your site,
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It's very likely you'll get a message saying that the page was already translated. do not select the option to "translate it again" but select the option to translate it yourself.
Once you have sent them, you can go to WPML > Translation and find the translation there. Edit it and make sure it appears as fully translated (if it appears "almost" translated it means new content was added after the last time it was translated). click the complete button and wait to see if that page was now translated.
If that happened, then you can do the same with the other pages. (i know it might be a bit tedious to do but it's a one-time operation).
the thing is we have already translated over 7k products with automatic translation and everything was okay.
And one of the reasons we chose automatic translation is to save time.
Is there any other option to automatically translate the products again, without opening each translation individually and updating it? Otherwise, we would have to enter the translations of 4000 products x 2 languages and manually update them.
Also, we've got another issue. Seems like the translation is bugged. It's stuck at '1 translation left in the queue' and it's not moving. I'm attaching a screenshot.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
Yes, you do not have to open them individually to apply the translations again, here is a video I recorded to better explain what are the options : hidden link
If for any reason, an already translated product costed you credits to translate, we will be more than happy to refund you those credits,
