Hi, I was a paid customer before, Im thinking about renewing my license.
Currently I have old version of WPML, but its messing with the site, and causing issues. I don’t know if the latest version would fix it, or if it would remain an ongoing problem.
To that issue, if we cannot fix it (in discussion with your team) within 30 days allotment (assuming its complex and unfixable within 30days. Would you still honour the refund if we find that your WPML plugin just cannot stop causing problems?
Short Version – IF you plugin continues to cause problems, will you honour a refund?
Hello,
yes, you can request a refund within 30 day after purchasing or renewing your WPML subscription. Please don’t hesitate to use our support to report your issues and ask any questions.
Please check the original question, i have copied it here;
To that issue, if we cannot fix it (in discussion with your team) WITHIN 30 days allotment (assuming its complex and unfixable within 30days. Would you still honour the refund if we find that your WPML plugin just cannot stop causing problems?
We can extend the refund period for a couple of days, and possibly even longer. However, I would need more details to better understand the issues you anticipate. Are these related to compatibility? Could you also share the website where you plan to use WPML? If possible, please provide the link and let me know if it’s a large website.
Looking forward to your response.
Hi! I want to acquire this plugin, but I have some questions first:
1.- Can I apply this plugin to only a portion of our pages? Because we have more than 2.000 counting the blog post, and we want to be focused only on the main pages and services (around 500)
2. Are the updates automatically set up, or can I configure when the plugin will be updated? I’m asking this because if the update goes wrong and the site crashes, I want my team to be attentive and fix it immediately.
3. I want to know if the plugin will automatically set up the tag ““hreflang=”es” or if I need to hire somebody else to do it.
Yes, you can choose which pages and posts to translate. The WPML Translation Management dashboard displays all content types and allows you to filter and select what to translate. You can translate manually, automatically (including in bulk), or assign the task to your site’s translators.
When a new version of WPML is available, you’ll receive a notification on your Plugins page (just like other WordPress plugins). However, the update won’t happen automatically—you’ll need to click the update link, giving you full control over updates.
Yes, WPML automatically sets up hreflang tags for the languages you add. This site (wpml.org) also uses WPML, so feel free to visit some of our pages, switch to other languages and view the HTML source code, and check how hreflang tags are implemented.
I am currently testing my website on a temporary test URL. If I register the plugin with this test URL and later map my production domain, will the plugin work seamlessly on the production domain? Additionally, will this setup count as one license, or will it require two separate licenses?
I plan to purchase a pack of three licenses and would appreciate your clarification on how the licensing applies in this scenario.
When purchasing the Multilingual CMS package, you can register three production sites and nine testing sites.
When registering your site and generating your license key, you will be asked whether it is a production site or a development site. If you switch from a development site to a production site, consider the following factors:
Keeping both development and production sites: If you want to keep both, simply generate a separate license key for each site. Automatic translation: If your site uses automatic translation and you don’t want to retranslate the production site from scratch, you can use a special feature that allows both sites to share the same translation memory. Read more about it here. Migrating your entire development site to production: In this case, you will need to register the site again. This migration guide can be useful too.
Hello,
I would like to use WPML with a different domain (olikana.com my main and olikana.es) but I’m not sure how it works. I have a woocommerce with kadence and gutenberg.
Do I have to duplicate my website in the second language domain and then run 2 diferents websites? (diferent orders, diferent contents)? or will I have only one website like before?
No, you don’t need to duplicate your site in the second language. WPML supports assigning separate domains to different languages.
This setup is more advanced compared to the standard configuration (where languages are “placed” in subfolders), but many of our clients use it successfully.
Please check this tutorial for detailed instructions on how to configure it.
I have website I used wpml on it on past and I left it for long time and I have unpaid invoice but I cant pay it because it’s not showing and I need to contact with support to pay the old invoice to be able to use wpml again and I buy wpml from outside the website and I cant send ticket
Both options are possible, and both cost the same.
If you want to use the same email address (and the same WPML account as before), log in to your WPML account, where you’ll see the option to purchase again. Otherwise, go directly to the purchase page and use a new email address.
Yes, this is possible, but you would need to manually map these pages one by one.
Please note that after installing WPML, all your pages will be assigned the primary language you selected (e.g., if you set English as your site’s primary language, all pages will initially be assigned English).
My name is Agnes, and I would be happy to explain how our credit system works.
This calculator allows you to estimate the cost of translating a given number of words into multiple languages:
For example, if you want to translate 1,500,000 words into four languages, the cost will be:
€1,537.00 EUR with the Microsoft engine (requires 6,000,000 credits)
€2,537.00 EUR with the DeepL engine (requires 12,000,000 credits)
€3,737.00 EUR with WPML AI (requires 24,000,000 credits)
You can find the list of supported languages here: Supported Languages
Hello,
I will check with our admins if there are any known issues. Are you a WPML client? Do you have an active WPML subscription? If so, you can also report this on our support forum. Otherwise you would need to wait for my update on this.
Hi,
I will build a directory [geodirectory & elementor] website. My lang is EN so I will have WP in EN-US as base language However directory is targeting the ES speaker market in a Caribbean Island.
At initial stage, listings will be made manually by me for high-end customers.
Later on listings will be added by customers themselves in ES.
My Q is, your OpenAI GPT4o auto-translation – will it have issues if it needs to translate listings from ES to EN [and 7 other languages]?
Posts and pages I’ll write in EN.
Is there an issue for auto translations? Or does GPT look at the content and add missing languages?
Can it also assist customers to write up a better listing?
There are 2 levels of questions here:
1. can listings built with GeoDirectory and Elementor be fully supported (e.g. all listing elements are available for translation within our ATE (advanced translation editor)).
2. Once created, can listings be fully and automatically translated from any language to any language
I will focus on the 2nd question, assuming that all the work to have the listing fully translated has been done.
There is a distinction between “automatic translation” within our ATE and having the site “automatically translated”. Automatic translation is available from 2nd language to the default language within the ATE (advanced translation editor). The use of ATE assumes the need for human intervention to open and approve translation work.
Having the site AUTOMATICALLY TRANSLATED , however, is only available from the site default language to the secondary languages. This means, if ES was your site default language, the site could be configured to automatically translate the listing to all other languages as soon as a new listing was detected. No human intervention required. This kind of detection of a new post type and automatic translation being kicked off is only available from the default to secondary languages.
I hope this clarifies what is available for your use case.
Will it work with CF caching [Super Page Cache CF plugin] or will it still take 3 long seconds to load a no-image no other plugins text page as in this test above?!
I can see that the article you cited is written by TranslatePress and not an independent 3rd party. The translation architecture is quite different between the two plugins and in some cases, TranslatePress will not be able to handle use cases that WPML can. For this reason, we prefer to spend our resources on continuously improving and evolving our product than trying to find deficiencies in competitors. = ). It’s not our style.
To respond to the article, I would only say that those experienced in the WordPress world will know how much your system configuration affects performance.
You asked about the SuperPage Cache CF plugin. I do not see it in our list of tested compatible plugins. (https://wpml.org/plugin-functionality/caching/) While this does not mean it will not work, it does mean that we don’t have enough data or clients using this plugin to be able to remark on performance.
Please recall that the best way to find solid answers to your particular data and implementation case is to create a testing environment with a good data set that reflects you use case and do performance testing yourself.
We provide a margin of 30 days to return the product if you are not satisfied in any way. Within these 30 days you have full access to our Support specialists. https://wpml.org/purchase/refunds/
To have the latest plugin updates and support, you will need a yearly subscription. Plugin updates are important not only to ensure bug fixes and optimizations are available to your site but also to maintain compatibility with WordPresss and other plugins you may have installed.
If you do not choose to renew the subscription, WPML will continue to work on your site and all translations will keep showing up. However, you won’t be able to update WPML to new versions. This puts your site at risk as WPML will eventually become outdated and may cause issues.
How does it work exactly? I copied over an existing site from another developer with the plugin installed. Can I see if there is an account connected to it or can I purchase a new license and then enter the URL somewhere so it gets connected to my own account?
I see that my colleague, Agnes responded to you on the same day you wrote with the following message:
=======================================
Hello,
My name is Agnes, and I would be happy to explain how our credit system works.
This calculator allows you to estimate the cost of translating a given number of words into multiple languages:
For example, if you want to translate 1,500,000 words into four languages, the cost will be:
€1,537.00 EUR with the Microsoft engine (requires 6,000,000 credits)
€2,537.00 EUR with the DeepL engine (requires 12,000,000 credits)
€3,737.00 EUR with WPML AI (requires 24,000,000 credits)
With regards to AUTOMATIC TRANSLATION and Icelandic:
While translation engines support many languages and dialects, some custom languages might not be available. In these cases, you have two options:
Translate manually by yourself
Translate automatically to a similar language
For example, let’s say you created a custom language called Swiss-German. Since it’s similar to German, you can first automatically translate your content to German, and then edit translations to reflect local Swiss nuances.
You can specify which language WPML should automatically translate to in the Language mapping column.
How to transfer the renewal
This page explains the details: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
If you have any follow-up questions, you can contact us directly https://wpml.org/home/contact-us/contact-form/
Hello, can we have multiple flags for different english speaking country?
Thank you
Hello,
yes, you can have multiple flags for different English speaking countries. These two pages will help you:
https://wpml.org/errata/how-to-add-english-united-states-as-a-custom-language-to-use-as-default-or-translation-language/
https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/custom-language-flags/
Hi, I was a paid customer before, Im thinking about renewing my license.
Currently I have old version of WPML, but its messing with the site, and causing issues. I don’t know if the latest version would fix it, or if it would remain an ongoing problem.
To that issue, if we cannot fix it (in discussion with your team) within 30 days allotment (assuming its complex and unfixable within 30days. Would you still honour the refund if we find that your WPML plugin just cannot stop causing problems?
Short Version – IF you plugin continues to cause problems, will you honour a refund?
Hello,
yes, you can request a refund within 30 day after purchasing or renewing your WPML subscription. Please don’t hesitate to use our support to report your issues and ask any questions.
Please check the original question, i have copied it here;
To that issue, if we cannot fix it (in discussion with your team) WITHIN 30 days allotment (assuming its complex and unfixable within 30days. Would you still honour the refund if we find that your WPML plugin just cannot stop causing problems?
We can extend the refund period for a couple of days, and possibly even longer. However, I would need more details to better understand the issues you anticipate. Are these related to compatibility? Could you also share the website where you plan to use WPML? If possible, please provide the link and let me know if it’s a large website.
Looking forward to your response.
Hi! I want to acquire this plugin, but I have some questions first:
1.- Can I apply this plugin to only a portion of our pages? Because we have more than 2.000 counting the blog post, and we want to be focused only on the main pages and services (around 500)
2. Are the updates automatically set up, or can I configure when the plugin will be updated? I’m asking this because if the update goes wrong and the site crashes, I want my team to be attentive and fix it immediately.
3. I want to know if the plugin will automatically set up the tag ““hreflang=”es” or if I need to hire somebody else to do it.
thanks for your time!
Hi,
Thank you for your interest in WPML.
Yes, you can choose which pages and posts to translate. The WPML Translation Management dashboard displays all content types and allows you to filter and select what to translate. You can translate manually, automatically (including in bulk), or assign the task to your site’s translators.
When a new version of WPML is available, you’ll receive a notification on your Plugins page (just like other WordPress plugins). However, the update won’t happen automatically—you’ll need to click the update link, giving you full control over updates.
Yes, WPML automatically sets up hreflang tags for the languages you add. This site (wpml.org) also uses WPML, so feel free to visit some of our pages, switch to other languages and view the HTML source code, and check how hreflang tags are implemented.
Dear Support Team,
I am currently testing my website on a temporary test URL. If I register the plugin with this test URL and later map my production domain, will the plugin work seamlessly on the production domain? Additionally, will this setup count as one license, or will it require two separate licenses?
I plan to purchase a pack of three licenses and would appreciate your clarification on how the licensing applies in this scenario.
Hello,
When purchasing the Multilingual CMS package, you can register three production sites and nine testing sites.
When registering your site and generating your license key, you will be asked whether it is a production site or a development site. If you switch from a development site to a production site, consider the following factors:
Keeping both development and production sites: If you want to keep both, simply generate a separate license key for each site.
Automatic translation: If your site uses automatic translation and you don’t want to retranslate the production site from scratch, you can use a special feature that allows both sites to share the same translation memory. Read more about it here.
Migrating your entire development site to production: In this case, you will need to register the site again. This migration guide can be useful too.
Hello,
I would like to use WPML with a different domain (olikana.com my main and olikana.es) but I’m not sure how it works. I have a woocommerce with kadence and gutenberg.
Do I have to duplicate my website in the second language domain and then run 2 diferents websites? (diferent orders, diferent contents)? or will I have only one website like before?
Thank you!
Hello Marc,
No, you don’t need to duplicate your site in the second language. WPML supports assigning separate domains to different languages.
This setup is more advanced compared to the standard configuration (where languages are “placed” in subfolders), but many of our clients use it successfully.
Please check this tutorial for detailed instructions on how to configure it.
I have website I used wpml on it on past and I left it for long time and I have unpaid invoice but I cant pay it because it’s not showing and I need to contact with support to pay the old invoice to be able to use wpml again and I buy wpml from outside the website and I cant send ticket
Hello,
Both options are possible, and both cost the same.
If you want to use the same email address (and the same WPML account as before), log in to your WPML account, where you’ll see the option to purchase again. Otherwise, go directly to the purchase page and use a new email address.
Is this company a loan company for personal loan,
Hello,
This is the pre-sales section for the WPML plugin. I’m not sure what you meant to ask, as your question doesn’t seem to be related to WPML.
Hello, is it possible to use the plugin, but not use automatic translations and instead to redirect specific pages to their translations?
abc.com -> abc.com/de
abc.com/solutions -> abc.com/de/losung
We already have all the new pages built and translated and are hoping to do 1:1 redirects based on language. Thanks!
Hello,
Yes, this is possible, but you would need to manually map these pages one by one.
Please note that after installing WPML, all your pages will be assigned the primary language you selected (e.g., if you set English as your site’s primary language, all pages will initially be assigned English).
Here’s how to change the language:
Open the page you want to edit in WordPress.
Go to the sidebar and change the language.
This screenshot should help:
https://wpml.org/wp-content/uploads/2025/03/connect.png
Hi, we want to buy 1,500,000 credits to translate our website into 4 languages. We need to talk to a human agent from WPML. Please assist.
Hello,
My name is Agnes, and I would be happy to explain how our credit system works.
This calculator allows you to estimate the cost of translating a given number of words into multiple languages:
For example, if you want to translate 1,500,000 words into four languages, the cost will be:
€1,537.00 EUR with the Microsoft engine (requires 6,000,000 credits)
€2,537.00 EUR with the DeepL engine (requires 12,000,000 credits)
€3,737.00 EUR with WPML AI (requires 24,000,000 credits)
You can find the list of supported languages here:
Supported Languages
I’m getting this error when I try to activate pay as you go An error occurred when confirming the subscription: %{message kindly help
Hello,
I will check with our admins if there are any known issues. Are you a WPML client? Do you have an active WPML subscription? If so, you can also report this on our support forum. Otherwise you would need to wait for my update on this.
I need the bank certificated to proceed with registering the payments.
Hello,
We don’t offer any bank certificates.
For further details, please contact us directly on hello@wpml.org
Hi,
I will build a directory [geodirectory & elementor] website. My lang is EN so I will have WP in EN-US as base language However directory is targeting the ES speaker market in a Caribbean Island.
At initial stage, listings will be made manually by me for high-end customers.
Later on listings will be added by customers themselves in ES.
My Q is, your OpenAI GPT4o auto-translation – will it have issues if it needs to translate listings from ES to EN [and 7 other languages]?
Posts and pages I’ll write in EN.
Is there an issue for auto translations? Or does GPT look at the content and add missing languages?
Can it also assist customers to write up a better listing?
Thanks!
Hello
There are 2 levels of questions here:
1. can listings built with GeoDirectory and Elementor be fully supported (e.g. all listing elements are available for translation within our ATE (advanced translation editor)).
2. Once created, can listings be fully and automatically translated from any language to any language
I will focus on the 2nd question, assuming that all the work to have the listing fully translated has been done.
There is a distinction between “automatic translation” within our ATE and having the site “automatically translated”. Automatic translation is available from 2nd language to the default language within the ATE (advanced translation editor). The use of ATE assumes the need for human intervention to open and approve translation work.
Having the site AUTOMATICALLY TRANSLATED , however, is only available from the site default language to the secondary languages. This means, if ES was your site default language, the site could be configured to automatically translate the listing to all other languages as soon as a new listing was detected. No human intervention required. This kind of detection of a new post type and automatic translation being kicked off is only available from the default to secondary languages.
I hope this clarifies what is available for your use case.
Hi again
In your FAQ you claim your plugin won’t slow down the site or page load speed.
But here I see https://translatepress.com/top-wordpress-translation-plugins-compared-based-on-page-load-time/ your plugin is the slowest of all competitor ones
Is this true?
Will it work with CF caching [Super Page Cache CF plugin] or will it still take 3 long seconds to load a no-image no other plugins text page as in this test above?!
Hello
I can see that the article you cited is written by TranslatePress and not an independent 3rd party. The translation architecture is quite different between the two plugins and in some cases, TranslatePress will not be able to handle use cases that WPML can. For this reason, we prefer to spend our resources on continuously improving and evolving our product than trying to find deficiencies in competitors. = ). It’s not our style.
To respond to the article, I would only say that those experienced in the WordPress world will know how much your system configuration affects performance.
If
https://wpml.org/home/minimum-requirements/
https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/, https://wpml.org/plugin-functionality/optimization/
then you should not experience problems with performance.
If you do, our Support team and independent contractors are available to work with you to find what the problem might be.
https://wpml.org/contractor-skill/performance-optimization/
Here is an article about our latest performance improvements:
https://wpml.org/changelog/2024/01/wpml-4-6-9-performance-optimizations/
You asked about the SuperPage Cache CF plugin. I do not see it in our list of tested compatible plugins. (https://wpml.org/plugin-functionality/caching/) While this does not mean it will not work, it does mean that we don’t have enough data or clients using this plugin to be able to remark on performance.
Please recall that the best way to find solid answers to your particular data and implementation case is to create a testing environment with a good data set that reflects you use case and do performance testing yourself.
We provide a margin of 30 days to return the product if you are not satisfied in any way. Within these 30 days you have full access to our Support specialists.
https://wpml.org/purchase/refunds/
I hope this answer responds to your questions.
Dzień dobry,
chciałabym kupić wtyczkę, jednak mam problem z płatnością, czy mogę uzyskać od Państwa Fakturę proformę?
Pozdrawiam
Monika
Witam.
W przypadku tego typu pytań prosimy o kontakt z naszym zespołem ds. kont, który może lepiej pomóc w tej sprawie:
https://wpml.org/home/contact-us/contact-form/
Dziękujemy za zrozumienie.
Hi, is the pricing per year or one time?
Hello
To have the latest plugin updates and support, you will need a yearly subscription. Plugin updates are important not only to ensure bug fixes and optimizations are available to your site but also to maintain compatibility with WordPresss and other plugins you may have installed.
If you do not choose to renew the subscription, WPML will continue to work on your site and all translations will keep showing up. However, you won’t be able to update WPML to new versions. This puts your site at risk as WPML will eventually become outdated and may cause issues.
Moree info here: https://wpml.org/purchase/
I hope this answers your question
Hi team,
How does it work exactly? I copied over an existing site from another developer with the plugin installed. Can I see if there is an account connected to it or can I purchase a new license and then enter the URL somewhere so it gets connected to my own account?
Hello
You should ask the developer, if you can, to transfer the subscription renewal to you. Here is more information how to do this: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
If you are not in touch with the developer, please send a message to our accounts team and they can assist you further here:
https://wpml.org/home/contact-us/contact-form/
Kind regards
Someone understands the urgency here? We are writing since yesterday and not getting any response.
Hello
I see that my colleague, Agnes responded to you on the same day you wrote with the following message:
=======================================
Hello,
My name is Agnes, and I would be happy to explain how our credit system works.
This calculator allows you to estimate the cost of translating a given number of words into multiple languages:
For example, if you want to translate 1,500,000 words into four languages, the cost will be:
€1,537.00 EUR with the Microsoft engine (requires 6,000,000 credits)
€2,537.00 EUR with the DeepL engine (requires 12,000,000 credits)
€3,737.00 EUR with WPML AI (requires 24,000,000 credits)
You can find the list of supported languages here:
https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
====================================
We do not offer the ability to speak in person with a company representative but rest assured that our responses are coming from people and not bots.
Does this plugin support the Icelandic language?
Hello
WPML comes pre-configured with the following languages:
https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
If your language is not included in the list but is a recognised WordPress locale (as I believe is_IS is), then you can configure it as a custom language:
https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/
With regards to AUTOMATIC TRANSLATION and Icelandic:
While translation engines support many languages and dialects, some custom languages might not be available. In these cases, you have two options:
Translate manually by yourself
Translate automatically to a similar language
For example, let’s say you created a custom language called Swiss-German. Since it’s similar to German, you can first automatically translate your content to German, and then edit translations to reflect local Swiss nuances.
You can specify which language WPML should automatically translate to in the Language mapping column.
I hope this answers your question.