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40,468 Responses to “Pre-sales Questions”
I purchased license but i didn’t receive login information, i sent email to hello@wpml.com and i didn’t receive any reply and try to contact to your Facebook page no one answer, if i didn’t get reply here i will contact to paypal to refund my money
Hi, there are no limitation to language number with any plan. But with the Blog plan you can’t use automatic translation nor translate page builder so it’s more likely you’ll need the CMS plan.
I haven’t been using WPML for quite a while now. It was incompatible with SiteGround staging. I ended up keeping only the French content of the site and ditched the English translation.
So, what should I do to prevent any auto renewal due soon?
I am looking to purchase WPML. Our site has around 3200 pages and a word count of about 3,500,000. If we were to translate it all at once it would be around $2500 to do so. We want to know if there is a translate on demand option so that pages are only translated when they are visited and requested in a different language. So in other words, if someone requests a page in Spanish and it has not been translated in the past, it would translate the page on demand for them.
Hi,
that’s not possible with WPML. You can translate pages in batch starting from the most used ones until you cover them all splitting the costs per month.
Hello dear team, I have purchased popular version of wpml but to this time I didn’t receive login information, so I ca’t open ticket or anything, can you help me?
Hello, we don’t have any user with the email you used to write here. Did you check your spam folder? If so and you still can’t find anything, please write to hello@wpml.org with the email you used to purchase WPML.
Hi, i notice a payment the 15.12.2025 and I need the relative invoice for accountability reasons but I never receive it and checking my account it is reported as no active subscription. I cannot ask the customer care because it is no showed the payment/account. Can you please help me?
Hello,
We have an active lifetime account on our client’s website.
However, we took over management of the site two years ago and can’t contact the person who has access to WPML, which they didn’t provide us with at the time.
Is there any way we can recover the credentials or change them using the site’s registration code?
We need to access the ticket area on WPML, but we can’t log in without an account. We’re having some issues with the site, which we believe are due to a major system update, and we’d like to know how we can resolve them.
How can we proceed?
The registration code on our site ends with these numbers: “Co76”
Hi, it’s not possible to retrieve credentials from a license. Please write to hello@wpml.org with some proof you are the legitimate owner of the account.
I would like to use WPML along with ACF (Advanced Custom Fields) for my client’s website. Could you please confirm how many languages it supports?
Also, could you share the Agency pricing details, including ACF compatibility?
The website is built on WordPress (Multisite network setup). If we install the plugin on additional sites within the network, will we need to purchase a separate license for each site?
Hi, WPML doesn’t have any limitation for languages, you can translate into as many languages as you want.
The Agency plan is 199€ per year, ACFML addon is already included in this price.
Each WPML license is valid for a WP installation. Since a multisite is technically just one install, you don’t need to purchase separate licenses for sites on a multisite.
Account recovery / ownership transfer request to update WPML plugin
Hello,
We would like to request guidance on how to recover access to, or transfer ownership of, a WPML account previously used for one of our company websites.
We no longer have access to the email address that originally purchased/registered the account because the person who managed it has left the company. We need to regain access in order to update the WPML plugin and keep the site secure and up to date.
Please let us know the steps required to start the verification process and the best way for your team to contact us.
Hi, I had purchased a Multilingual Agency plan, that I didn’t renew in 2025 as I didn’t need to build more website or updates on the ones already built. I now had to clone one of the websites that I had made, using your translation software. The software is aware that this is a copy of the original website, but the plugin doesn’t let me change translations. Do I have to buy a new plan in order to activate correctly the plugin on the new website? I can’t create new keys for new websites, even tho the Multilingual Agency plan included infinite websites? Please let me know, so that I can decide to eventually buy a new, smaller plan, or change plugin. Thank you!
Hello, a copy of an existing site requires its own WPML license, it can’t use the copied one since the license is tied to the domain. The Multilingual Agency plan allows you to register infinite websites, as long as your license is active. So yes, you need to buy a new plan. Please notice that if you had more than 3 websites and you purchase a CMS plan, you still won’t be able to register new sites.
We are the Israel National Museum of Science, Technology and Space (Madatech). We are planning to translate our large WordPress website (www.madatech.org.il), which is built extensively with Elementor.
Before purchasing, I have a few specific questions:
Staging & Testing: How can we test WPML without affecting our live site’s design or database? Do you provide a sandbox or a temporary trial key for a staging environment?
Language-Specific Content: Can we display entirely different content or different Elementor templates for specific languages (e.g., showing a Hebrew-only event that doesn’t appear on the English version)?
RTL to LTR Layout: Since our primary language is Hebrew (RTL), does WPML automatically handle the “flipping” of Elementor layouts for English (LTR), or is manual CSS adjustment required?
Non-Profit Pricing: As we are a registered non-profit national museum, do you offer a non-profit discount or special licensing?
AI Credits: For a site of our size (thousands of strings), which plan includes enough AI “credits” for high-quality context-aware translation?
1. We don’t have any demo or trial key, but we offer a 30-day money refund no questions asked
2. Yes you can, depending on the configuration and workflow you can just do not translate an event or use a different template
3. It’s the theme which handles RTL. If the theme supports it, WPML has no issue with RTL
4. Please write to hello@wpml.org
5. “Thousands of strings” is a bit vague. If you only have 1 site I would suggest buying the Multilingual CMS license which comes with 90k credits. If you need more you can buy credits package or use our Pay-As-You-Go plan, more info here
Can i have a different language slug than language code. Like can i have “English Australia” and use en-au as language code which then should be used for hreflang and have “australia” which should be used in urls like domain.com/australia/post1, i don’t want to use default domain.com/en-au/post1
Hi, the slug is the language code in all cases. You can create a custom language and give it the language code you want. The hreflang can then be changed, but not the language code. See here for more info.
Hi,
I know my USERNAME and password, but I can no longer access my account because it now asks for my EMAIL address and password. I don’t remember the email address I used during registration.
How can I regain access to my account?
Thank you.
I apologize for writing here, but to open a ticket, you must first log in, and my problem is that I can no longer log in.
I know my username and password, but I can no longer access my account because it now asks for my EMAIL address and password.
I no longer have access to my old email address I used during registration.
How can I regain access to my account?
Thank you.
Hello,
We’d like to purchase credit for this platform, but in case we purchase the ‘prepaid credits’ like 420 euros per 500,000 credits, we can access to all the translation platform like Microsoft, Google, DeepL, and PTC? or just PTC?
Because we are considering using ‘Google’ only, we are wondering which package (pay-per-use or prepaid credits) is cheaper. Thanks
Hi, it’s not clear what you’re trying to do. You can’t move credits between sites if you don’t have a subscription, you can only use them on the site they’re on.
Thanks, and if we purchase the credit and apply it using the WPML plugin on our website, it’s permanent, correct? There’s no additional cost to maintain the translated content once we pay and apply to certain words/content?
Hi, my website has an estimate of 132.857 words in 1 language (dutch). I want to translate these to at least 2 more languages. I allready have translated some pages to english (72.138 words) and german (12.484). What would be the best outcome for my website? Is it best do pay as we go? Or is a subsciption yearly best? If we buy an extra plan, does that mean that the pages i have allready translated, will be translated again, or do i choose which pages will be translated? It is possible to make changes in the text or in the pages itself after a page is translated right?
I hope you can give me anwsers on my questions and hope to hear from you soon.
Hi,
I think there is some confusion here. To use WPML, you need a subscription (99€ or 199€, you can compare plans here). Subscriptions come with a certain amount of credits, if you need more credits than those provided, you can buy extra, in package or with Pay As You Go.
I purchased license but i didn’t receive login information, i sent email to hello@wpml.com and i didn’t receive any reply and try to contact to your Facebook page no one answer, if i didn’t get reply here i will contact to paypal to refund my money
Hello,
I checked and we have 6 emails delivered to your address, including 3 requests for resetting the password. Please check your spam folder.
Hi,
How many languages can be translated with blog plan? I need 7 languages, does yhe plugin work on the Blog plan?
Hi, there are no limitation to language number with any plan. But with the Blog plan you can’t use automatic translation nor translate page builder so it’s more likely you’ll need the CMS plan.
Hi, I can’t access the site. I think my Singapore IP address is blocked. Kindly advise. https://imgur.com/a/GpZdJSD
Hi, what do you mean “I can’t access the site”? Which site? Yours or wpml.org? If it’s your site, it’s not on WPML, we don’t control IPs.
I mean the wpml.org site. Please refer to the screenshot link imgur
If it was your IP you wouldn’t see this page either. Please write to hello@wpml.org
I haven’t been using WPML for quite a while now. It was incompatible with SiteGround staging. I ended up keeping only the French content of the site and ditched the English translation.
So, what should I do to prevent any auto renewal due soon?
Thanks!
-Ron
Hi, please see here https://wpml.org/purchase/wpml-renewal/#switch-to-manual
Are the plan based included credits refilled each year?
The pricing page is not clear about that
Thanks!
Andreas
Hello Andreas,
Yes, see here https://wpml.org/purchase/wpml-renewal/
I am looking to purchase WPML. Our site has around 3200 pages and a word count of about 3,500,000. If we were to translate it all at once it would be around $2500 to do so. We want to know if there is a translate on demand option so that pages are only translated when they are visited and requested in a different language. So in other words, if someone requests a page in Spanish and it has not been translated in the past, it would translate the page on demand for them.
Hi,
that’s not possible with WPML. You can translate pages in batch starting from the most used ones until you cover them all splitting the costs per month.
Hello dear team, I have purchased popular version of wpml but to this time I didn’t receive login information, so I ca’t open ticket or anything, can you help me?
Hello, we don’t have any user with the email you used to write here. Did you check your spam folder? If so and you still can’t find anything, please write to hello@wpml.org with the email you used to purchase WPML.
Hi, i notice a payment the 15.12.2025 and I need the relative invoice for accountability reasons but I never receive it and checking my account it is reported as no active subscription. I cannot ask the customer care because it is no showed the payment/account. Can you please help me?
Alice
Hello, please write to hello@wpml.org
Hello,
We have an active lifetime account on our client’s website.
However, we took over management of the site two years ago and can’t contact the person who has access to WPML, which they didn’t provide us with at the time.
Is there any way we can recover the credentials or change them using the site’s registration code?
We need to access the ticket area on WPML, but we can’t log in without an account. We’re having some issues with the site, which we believe are due to a major system update, and we’d like to know how we can resolve them.
How can we proceed?
The registration code on our site ends with these numbers: “Co76”
Thank you
Hi, it’s not possible to retrieve credentials from a license. Please write to hello@wpml.org with some proof you are the legitimate owner of the account.
Hi,
I would like to use WPML along with ACF (Advanced Custom Fields) for my client’s website. Could you please confirm how many languages it supports?
Also, could you share the Agency pricing details, including ACF compatibility?
The website is built on WordPress (Multisite network setup). If we install the plugin on additional sites within the network, will we need to purchase a separate license for each site?
Hi, WPML doesn’t have any limitation for languages, you can translate into as many languages as you want.
The Agency plan is 199€ per year, ACFML addon is already included in this price.
Each WPML license is valid for a WP installation. Since a multisite is technically just one install, you don’t need to purchase separate licenses for sites on a multisite.
Account recovery / ownership transfer request to update WPML plugin
Hello,
We would like to request guidance on how to recover access to, or transfer ownership of, a WPML account previously used for one of our company websites.
We no longer have access to the email address that originally purchased/registered the account because the person who managed it has left the company. We need to regain access in order to update the WPML plugin and keep the site secure and up to date.
Please let us know the steps required to start the verification process and the best way for your team to contact us.
Thank you for your assistance.
Kind regards,
Julio
Hi, as long as you know the email address and password you can log in and change the password. If you don’t, please write to hello@wpml.org
Hi, I had purchased a Multilingual Agency plan, that I didn’t renew in 2025 as I didn’t need to build more website or updates on the ones already built. I now had to clone one of the websites that I had made, using your translation software. The software is aware that this is a copy of the original website, but the plugin doesn’t let me change translations. Do I have to buy a new plan in order to activate correctly the plugin on the new website? I can’t create new keys for new websites, even tho the Multilingual Agency plan included infinite websites? Please let me know, so that I can decide to eventually buy a new, smaller plan, or change plugin. Thank you!
Hello, a copy of an existing site requires its own WPML license, it can’t use the copied one since the license is tied to the domain. The Multilingual Agency plan allows you to register infinite websites, as long as your license is active. So yes, you need to buy a new plan. Please notice that if you had more than 3 websites and you purchase a CMS plan, you still won’t be able to register new sites.
Buongiorno, vorrei sapere se e’ possibile pagare al mese invece di un pagamento annuale. Grazie
Salve, no, abbiamo solo l’opzione di pagamento annuale.
Hello WPML Team,
We are the Israel National Museum of Science, Technology and Space (Madatech). We are planning to translate our large WordPress website (www.madatech.org.il), which is built extensively with Elementor.
Before purchasing, I have a few specific questions:
Staging & Testing: How can we test WPML without affecting our live site’s design or database? Do you provide a sandbox or a temporary trial key for a staging environment?
Language-Specific Content: Can we display entirely different content or different Elementor templates for specific languages (e.g., showing a Hebrew-only event that doesn’t appear on the English version)?
RTL to LTR Layout: Since our primary language is Hebrew (RTL), does WPML automatically handle the “flipping” of Elementor layouts for English (LTR), or is manual CSS adjustment required?
Non-Profit Pricing: As we are a registered non-profit national museum, do you offer a non-profit discount or special licensing?
AI Credits: For a site of our size (thousands of strings), which plan includes enough AI “credits” for high-quality context-aware translation?
Best regards,
Sharon
Madatech
Hello,
1. We don’t have any demo or trial key, but we offer a 30-day money refund no questions asked
2. Yes you can, depending on the configuration and workflow you can just do not translate an event or use a different template
3. It’s the theme which handles RTL. If the theme supports it, WPML has no issue with RTL
4. Please write to hello@wpml.org
5. “Thousands of strings” is a bit vague. If you only have 1 site I would suggest buying the Multilingual CMS license which comes with 90k credits. If you need more you can buy credits package or use our Pay-As-You-Go plan, more info here
I just wanted to know if there is a way to be able to create a dropdown with all 249 google supported languages?
Hello, in theory that’s possible, but you should translate the site to all 249 languages. Moreover, I’m not sure how such a dropdown would load.
Hi
Can i have a different language slug than language code. Like can i have “English Australia” and use en-au as language code which then should be used for hreflang and have “australia” which should be used in urls like domain.com/australia/post1, i don’t want to use default domain.com/en-au/post1
Thanks
Hi, the slug is the language code in all cases. You can create a custom language and give it the language code you want. The hreflang can then be changed, but not the language code. See here for more info.
So, it is possible? Like if i create a custom language, i can have australia as slug and can have en-au as hreflang?
Yes, it’s possible.
Can this be used with Beaver Builder Page builder?
Thanks
Fred.
Hi, yes, Beaver Builder is compatible with WPML.
Hi,
I know my USERNAME and password, but I can no longer access my account because it now asks for my EMAIL address and password. I don’t remember the email address I used during registration.
How can I regain access to my account?
Thank you.
Hi, please write to hello@wpml.org
I apologize for writing here, but to open a ticket, you must first log in, and my problem is that I can no longer log in.
I know my username and password, but I can no longer access my account because it now asks for my EMAIL address and password.
I no longer have access to my old email address I used during registration.
How can I regain access to my account?
Thank you.
Hi, please write to hello@wpml.org
Hello,
We’d like to purchase credit for this platform, but in case we purchase the ‘prepaid credits’ like 420 euros per 500,000 credits, we can access to all the translation platform like Microsoft, Google, DeepL, and PTC? or just PTC?
Because we are considering using ‘Google’ only, we are wondering which package (pay-per-use or prepaid credits) is cheaper. Thanks
Hi,
you can use the credits with any package you want.
My plan is expired but I still has some credits remaining I pasted my key code then it says
Error with sharing automatic translation credits
WPML was unable to connect your old and new URLs to share automatic translation credits.
Please take a screenshot of this message and report this issue to WPML support.
Kindly help
Hi, it’s not clear what you’re trying to do. You can’t move credits between sites if you don’t have a subscription, you can only use them on the site they’re on.
Thanks, and if we purchase the credit and apply it using the WPML plugin on our website, it’s permanent, correct? There’s no additional cost to maintain the translated content once we pay and apply to certain words/content?
No, once you complete the translations they’re yours to keep. The annual subscription is to receive support and updates, not to maintain translations.
Hi, my website has an estimate of 132.857 words in 1 language (dutch). I want to translate these to at least 2 more languages. I allready have translated some pages to english (72.138 words) and german (12.484). What would be the best outcome for my website? Is it best do pay as we go? Or is a subsciption yearly best? If we buy an extra plan, does that mean that the pages i have allready translated, will be translated again, or do i choose which pages will be translated? It is possible to make changes in the text or in the pages itself after a page is translated right?
I hope you can give me anwsers on my questions and hope to hear from you soon.
Hi,
I think there is some confusion here. To use WPML, you need a subscription (99€ or 199€, you can compare plans here). Subscriptions come with a certain amount of credits, if you need more credits than those provided, you can buy extra, in package or with Pay As You Go.