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39,846 Responses to “Pre-sales Questions”
Our company used to have WPML on several brands, but with a restructuring and soon new websites – we have no idea how to track down the account email. I’ve tried several. Is there a way that WPML can look up the generic email @rootdomain.net? Do I just rebuy it?
Is the multicurrency function compatible with any affiliate plugins? I have affiliates from different countries, and I wish their returns to be calculated correctly with their currency. Your multicurrency function’s compatibility with the affiliate plugin is crucial
If you cannot find the plugin you are interested in, try using a direct Google search for with keywords. “WPML”, the name of the plugin, and “compatibilty”. You can also ask the authors of the plugin if they are already compatible.
We want to create a new blog for our multi-domain shop at https://www.medicalcorner24.com/ we also use https://www.medicalcorner24.ch/ and https://www.medicalcorner24.co.uk/ always using /blog
These are all separate servers – but we would like use one wordpress installation and manage the translations with a translation tool like WPML.
Would this be possible with the use of a proxy and your plugin?
We can support the requirement for multi-domain and a fixed untranslated URL root (e.g. /blog). However, all content must reside on one server and in one wordpress installation. If you are planning to retain separate servers, this will not work. We do not work in a distributed fashion across separate servers.
I am in the process of starting a new company/startup, **Luisferreira Consulting OÜ**, and I am awaiting approval from the Estonian authorities to officially commence operations in **January 2026**. I am currently waiting for the issuance of the **VAT ID** so that I can process issues invoices from suppliers. However, I can only do this once the company is fully operational.
My website is already under construction and is over 80% complete: **[https://luisferreira.pt](https://luisferreira.pt)**.
I would like to install your plugin now, but I would only be able to start the payment subscription, using the Estonian VAT number, on **January 1, 2026**, for the **Multilingual CMS** option.
Is it possible to have a **two-month trial** during November and December, or to purchase a **two-month license** until I can subscribe to the Multilingual CMS plan in January 2026?
we are a registered WPML account holder (agency license currently active, expiring in February 2026).
We plan not to renew the license, since each client will manage their own installation and license individually.
However, we would like to continue recommending WPML as our preferred translation plugin and join (or stay in) your affiliate / referral program.
Our question is simple:
👉 Can we remain (or become) affiliates even without an active WPML license, keeping only our account?
We’d be glad to continue promoting WPML and referring our clients through the proper affiliate links.
Thank you for your time and clarification.
Kind regards,
Gabriele Ceccherini
———-
Buongiorno Team WPML,
siamo titolari di un account WPML (con licenza agenzia attualmente attiva, in scadenza a febbraio 2026).
Abbiamo deciso di non rinnovare la licenza, poiché i singoli clienti gestiranno d’ora in poi la propria installazione.
Vorremmo però continuare a consigliare WPML come soluzione di riferimento e partecipare al vostro programma di affiliazione o referral.
La nostra domanda è:
👉 è possibile rimanere affiliati anche senza una licenza attiva, mantenendo solo l’account?
Restiamo volentieri disponibili a promuovere WPML e indirizzare i clienti tramite i link di affiliazione.
Grazie per l’attenzione e la disponibilità,
cordiali saluti,
A client of mine is looking to translate their site (English) to Canadian French. Is this an automatic translation you support or is it only supported for custom translation?
A client of mine is looking to translate their site – currenlty english only – to Canadian French. Does your tool support automatic translation to Canadian French?
Hello,
I want to buy your paid solution to duplicate content from newly created website (that will replace the current supersnow.pl, supersnow.com and other language versions). But my DEV account is on completely different domain as it is created by an agency. Can I have two domains assigned to Multilingual CMS? Also we will be transfering to other servers and I don’t know if it may be an issue when it comes to WPML account?
Yes, you can have up to 3 different production and 9 development domains (ie. servers) with a WPML CMS subscription. This is a total of 12 site keys.
When you use the URL format of language-per-domain on a server, these “language mapped domains” do not consume additional site kyes. Only wordpress installations/databases will consume a site key.
Hello,
I am Sharon from a translation company. Our client sent us a xml file for translation. It was created by WordPress. It looked very messy when we open this xml file with Trados. After checking, we learnt that we can get a WPML plugin agency license and export clean xlf files for translation. Am I right?(Just want to double confirm that if we can export xlf file from client’s WordPress with this plugin and then import the translated xlf files back.)
Shall we buy this plugin license under our name or our client’s name?
Wait for your kind reply soon.
Nous avons un volume important d’anciens contenus à traduire + de nouveaux articles réguliers à traduire automatiquement vers 4 langues.
Pouvez-vous me conseiller sur le plan adapté et me donner une estimation des crédits nécessaires pour la traduction automatique ?
Merci d’avance.
Cordialement.
Je vois que vous utilisez un thème Themegrill. Leur documentation indique que vous devez utiliser la traduction automatique des chaînes de caractères, ce qui implique un abonnement WPML CMS.
Veuillez noter que ce calcul dépend du nombre de mots et du moteur de traduction choisi. Il ne prend pas en compte les crédits utilisés pour traduire les modèles de thème ou les mises en page si vous utilisez un plugin de création de pages. Il s’agit d’une estimation approximative.
Hi WPML Team,
My site is a real estate site: http://www.realtique.net. Currently, we have blog feature which shows all English articles. My question is with the WPML, will all of my published articles will be translated automatically into Vietnamese (the 2nd language we are trying to add in) or we have to update the Vietnamese version for them manually? And if we don’t update Vietnamese version manually, the Vietnamese version won’t show that article and do not create any conflicts or differences right?
Also, new articles after installing the plugin, we can add 2nd language in easily?
Could you please provide some sites that are now using WPML plugin so I can check how smooth it works?
Thank you
1. will all of my published articles will be translated automatically into Vietnamese (the 2nd language we are trying to add in) or we have to update the Vietnamese version for them manually?
Yes, you have the possibility to configure the system to automatically translate and publish your post types (e.g. Blog post types) whenever a new post is published in the base language. However, many clients prefer to not immediately publish the articles, but to wait for a human to review the translation quality. Please note that the price for automatic translations is apart from the price of the plugin subscription and is charged by the translation engine you choose and the number of words translated.
2. if we don’t update Vietnamese version manually, the Vietnamese version won’t show that article and do not create any conflicts or differences right?
I’m not too sure what you mean about “creating conflicts of differences”. Are you referring to updating a translated article so that the content is different than the source article?
If so, yes, you can have articles that are linked as translations but not the same content. In this case, we suggest you do NOT use automatic translation but you use manual translation option.
3. Also, new articles after installing the plugin, we can add 2nd language in easily?
Are you referring to configuring a 2nd language in the system (e.g. not the content of the 2nd language) ? If so, please see here the langauges that are pre-configured and also how to add a new custom language:
I try to purchase WPML and i need company VAT on Invoice, but I still get error “Error communicating with the VAT validation server – please try again.”.
This error is coming from a server that is not ours but from the European Verification service of your country. When this message appears, you need to wait and try again.
Our company used to have WPML on several brands, but with a restructuring and soon new websites – we have no idea how to track down the account email. I’ve tried several. Is there a way that WPML can look up the generic email @rootdomain.net? Do I just rebuy it?
Hello Lauren,
I have replied to you via email about this.
Kind regards
Hello
If you are able to provide any of the domain names of one of the registered websites, I can track down the account email for you.
To be more private, please send that information using this form:
https://wpml.org/home/contact-us/contact-form/
Kind regards
Is the multicurrency function compatible with any affiliate plugins? I have affiliates from different countries, and I wish their returns to be calculated correctly with their currency. Your multicurrency function’s compatibility with the affiliate plugin is crucial
Hello
You can consult our compatible plugin page here: https://wpml.org/plugin/
If you cannot find the plugin you are interested in, try using a direct Google search for with keywords. “WPML”, the name of the plugin, and “compatibilty”. You can also ask the authors of the plugin if they are already compatible.
If they are not and wish to become so, you can send them this link:
https://wpml.org/documentation/support/go-global-program/
Kind regards
We want to create a new blog for our multi-domain shop at https://www.medicalcorner24.com/ we also use https://www.medicalcorner24.ch/ and https://www.medicalcorner24.co.uk/ always using /blog
These are all separate servers – but we would like use one wordpress installation and manage the translations with a translation tool like WPML.
Would this be possible with the use of a proxy and your plugin?
Hello
We can support the requirement for multi-domain and a fixed untranslated URL root (e.g. /blog). However, all content must reside on one server and in one wordpress installation. If you are planning to retain separate servers, this will not work. We do not work in a distributed fashion across separate servers.
I hope I answered your question.
Hello,
I am in the process of starting a new company/startup, **Luisferreira Consulting OÜ**, and I am awaiting approval from the Estonian authorities to officially commence operations in **January 2026**. I am currently waiting for the issuance of the **VAT ID** so that I can process issues invoices from suppliers. However, I can only do this once the company is fully operational.
My website is already under construction and is over 80% complete: **[https://luisferreira.pt](https://luisferreira.pt)**.
I would like to install your plugin now, but I would only be able to start the payment subscription, using the Estonian VAT number, on **January 1, 2026**, for the **Multilingual CMS** option.
Is it possible to have a **two-month trial** during November and December, or to purchase a **two-month license** until I can subscribe to the Multilingual CMS plan in January 2026?
Best regards
Luis Ferreira
Hello
We do not have a test/trial option to offer you. More here: https://wpml.org/faq/do-you-have-a-trial-or-demo-version-of-the-wpml-plugin/
For your billing/VAT challenges, please write to our administration team here who may give you some options to consider:
https://wpml.org/home/contact-us/contact-form/
I hope you can find a convenient solution,
Kind regards
Hello WPML Team,
we are a registered WPML account holder (agency license currently active, expiring in February 2026).
We plan not to renew the license, since each client will manage their own installation and license individually.
However, we would like to continue recommending WPML as our preferred translation plugin and join (or stay in) your affiliate / referral program.
Our question is simple:
👉 Can we remain (or become) affiliates even without an active WPML license, keeping only our account?
We’d be glad to continue promoting WPML and referring our clients through the proper affiliate links.
Thank you for your time and clarification.
Kind regards,
Gabriele Ceccherini
———-
Buongiorno Team WPML,
siamo titolari di un account WPML (con licenza agenzia attualmente attiva, in scadenza a febbraio 2026).
Abbiamo deciso di non rinnovare la licenza, poiché i singoli clienti gestiranno d’ora in poi la propria installazione.
Vorremmo però continuare a consigliare WPML come soluzione di riferimento e partecipare al vostro programma di affiliazione o referral.
La nostra domanda è:
👉 è possibile rimanere affiliati anche senza una licenza attiva, mantenendo solo l’account?
Restiamo volentieri disponibili a promuovere WPML e indirizzare i clienti tramite i link di affiliazione.
Grazie per l’attenzione e la disponibilità,
cordiali saluti,
Gabriele Ceccherini
Hello
My understanding is that your active subscription is not a requirement for maintaining an active status in the affiliate program. So you should be ok.
Kind regards
A client of mine is looking to translate their site (English) to Canadian French. Is this an automatic translation you support or is it only supported for custom translation?
Hello
This is the list of our languages supported by automatic translation: https://ate.wpml.org/mt_langs
It looks like it is supported.
Kind regards.
A client of mine is looking to translate their site – currenlty english only – to Canadian French. Does your tool support automatic translation to Canadian French?
Hello
Here are the languages that we currently supported: https://ate.wpml.org/mt_langs
I think the table will answer your question.
Thank you
I try to change password but the system dosn’t work. Please contact us! Thank you
Hello
For all accounts issues (including password reset) please use this form as we do not have access to your account information in PreSales
https://wpml.org/home/contact-us/contact-form/
Thank you
Hello,
I want to buy your paid solution to duplicate content from newly created website (that will replace the current supersnow.pl, supersnow.com and other language versions). But my DEV account is on completely different domain as it is created by an agency. Can I have two domains assigned to Multilingual CMS? Also we will be transfering to other servers and I don’t know if it may be an issue when it comes to WPML account?
Best regards
Agata
Hello
Yes, you can have up to 3 different production and 9 development domains (ie. servers) with a WPML CMS subscription. This is a total of 12 site keys.
When you use the URL format of language-per-domain on a server, these “language mapped domains” do not consume additional site kyes. Only wordpress installations/databases will consume a site key.
Some relevant additional information:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/#a-different-domain-per-language
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
I hope this answers your question.
Hello,
I am Sharon from a translation company. Our client sent us a xml file for translation. It was created by WordPress. It looked very messy when we open this xml file with Trados. After checking, we learnt that we can get a WPML plugin agency license and export clean xlf files for translation. Am I right?(Just want to double confirm that if we can export xlf file from client’s WordPress with this plugin and then import the translated xlf files back.)
Shall we buy this plugin license under our name or our client’s name?
Wait for your kind reply soon.
Hello
Yes, we support the XLIFF interface. More here: https://wpml.org/documentation/translating-your-contents/using-desktop-cat-tools/configuring-xliff-file-options/
The subscription license should normally be associated with the owner of the registered website that is using our plugin. That being said, we do have cases where an agency purchases the license and the transfers the license to their client once the project is finished. In other words, both are options and it is up to you.
Here are some options for you to review:
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/
https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account/
I hope this helps.
Bonjour,
Je gère le site https://cote-magazine.ch/
Nous avons un volume important d’anciens contenus à traduire + de nouveaux articles réguliers à traduire automatiquement vers 4 langues.
Pouvez-vous me conseiller sur le plan adapté et me donner une estimation des crédits nécessaires pour la traduction automatique ?
Merci d’avance.
Cordialement.
Bonjour,
Je vois que vous utilisez un thème Themegrill. Leur documentation indique que vous devez utiliser la traduction automatique des chaînes de caractères, ce qui implique un abonnement WPML CMS.
Plus d’informations ici : https://docs.themegrill.com/docs/translate-wordpress-themes-using-wpml/
Le nombre de crédits nécessaires pour traduire le contenu de votre site web peut être estimé approximativement à l’aide de ce calculateur : https://wpml.org/fr/documentation-6/traduction-automatique-de-contenu-wordpress-avec-wpml/tarification-de-la-traduction-automatique/#estimez-votre-cout-de-traduction
Veuillez noter que ce calcul dépend du nombre de mots et du moteur de traduction choisi. Il ne prend pas en compte les crédits utilisés pour traduire les modèles de thème ou les mises en page si vous utilisez un plugin de création de pages. Il s’agit d’une estimation approximative.
Salut
Hi WPML Team,
My site is a real estate site: http://www.realtique.net. Currently, we have blog feature which shows all English articles. My question is with the WPML, will all of my published articles will be translated automatically into Vietnamese (the 2nd language we are trying to add in) or we have to update the Vietnamese version for them manually? And if we don’t update Vietnamese version manually, the Vietnamese version won’t show that article and do not create any conflicts or differences right?
Also, new articles after installing the plugin, we can add 2nd language in easily?
Could you please provide some sites that are now using WPML plugin so I can check how smooth it works?
Thank you
Hello
Yes, you have the possibility to configure the system to automatically translate and publish your post types (e.g. Blog post types) whenever a new post is published in the base language. However, many clients prefer to not immediately publish the articles, but to wait for a human to review the translation quality. Please note that the price for automatic translations is apart from the price of the plugin subscription and is charged by the translation engine you choose and the number of words translated.
More here:
https://wpml.org/documentation/automatic-translation/translate-everything-automatically/
https://wpml.org/documentation/automatic-translation/review-automatic-translations/
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Here is a list of languages that are currently supported for automatic translation.
https://ate.wpml.org/mt_langs
I’m not too sure what you mean about “creating conflicts of differences”. Are you referring to updating a translated article so that the content is different than the source article?
If so, yes, you can have articles that are linked as translations but not the same content. In this case, we suggest you do NOT use automatic translation but you use manual translation option.
Please read this article for more information: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Are you referring to configuring a 2nd language in the system (e.g. not the content of the 2nd language) ? If so, please see here the langauges that are pre-configured and also how to add a new custom language:
https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/
You can look at our own site wpml.org which uses our plugin . = )
Kind regards
Hello,
I try to purchase WPML and i need company VAT on Invoice, but I still get error “Error communicating with the VAT validation server – please try again.”.
Looking for your support.
Thank you
Hello
This error is coming from a server that is not ours but from the European Verification service of your country. When this message appears, you need to wait and try again.
Sorry to not be able to be more helpful.
Kind regards