Have a question? Need clarification? Leave a comment here and get an answer.
40,357 Responses to “Pre-sales Questions”
I recently purchased a WPML license, but unfortunately I entered the wrong email address during checkout, so I didn’t receive the account access or license details.
Hello Daniel,
Can you please send us the payment receipt or the email address you entered with the typo to hello@wpml.org and we will help you access your account?
Hello
I am planning to purchase your plugin, to make my website multilingual. I do not quite understand the website limitations of the plans.
For the Multilingual CMS it can be used on 3 production websites and 9 dev pages. Is it a limitation on how many languages i can translate to? Meaning that each language becomes a separate site?
Clarification on this subject will be highly appreciated.
I am trying to purchase a license, but I noticed that 21% VAT is being applied to my order.
I am a private individual (not a company) residing in Las Palmas de Gran Canaria (Zip Code 35120), Canary Islands. As you may know, the Canary Islands are a non-VAT territory within the EU. Therefore, according to EU regulations, digital services provided to residents of the Canary Islands should be treated as exports and be exempt from VAT (0% VAT).
Could you please assist me in adjusting my order or my account profile so I can complete the purchase without the VAT charge?
I am not able to renew WPML as it directs me to Paypaal, I cant use Paypal can you share any other payment mode. so i can directly pay using CC. Also i am not able to raise ticket as my renewal ended on 4th Feb. Not a good experience overall as we should be able to raise payment issue using ticket
I am reaching out regarding a pre-sales inquiry I submitted by email over four business days ago, for which I have not yet received any response.
As I am evaluating WPML prior to purchase, I need clarification on several technical and licensing-related questions before proceeding. The lack of response within the stated timeframe makes it difficult for me to move forward with a decision.
Could you please look into this matter urgently and advise when I can expect a reply, or let me know the appropriate channel to receive timely pre-sales support?
I would appreciate your prompt attention, as this directly affects my purchasing decision.
Hi, we didn’t get any email from the address you’re using to write this comment. The only interaction we can find from this address are your comment from January 6, to which my colleague replied here, and your comment from February 9, to which I replied here. If you have other questions, you can add a comment here or write to hello@wpml.org
I am considering purchasing the WPML plugin in the €99 plan and I would like to clarify a few things before making a decision.
1. Does the €99 version of WPML support translation of ACF (Advanced Custom Fields) fields?
2. Is it possible to automatically translate individual pieces of content created with ACF using AI-based translation (for example, translating specific ACF fields or single entries automatically)?
I would like to understand whether this plan fully supports ACF field translation and AI-powered automatic translation workflows.
I created website on Bricks Builder and plugin ACF>
Thank you in advance for your help.
Best regards.,
dawid
Hi,
Yes the Multilingual CMS plan includes ACFML addon, which allows translating ACF fields. Everything that is translatable by WPML can be translated with AI, so also ACF fields.
Hi,
After using wpml for 3 years I failed to renew this year due to insufficient fund at that moment. Now, when I tried to renew it today. It’s asking for 199usd instead of my old fee 149. Is there anything wpml team can do to have the failed invoice active?
Hello,
Your account expired on December 09, and we allow a grace period of 30 day to renew it. We sent you email reminders mentioning you’d be losing your legacy price, but since you didn’t renew in time, now you can only purchase a new subscription with the new price.
Hi
We are an irish medium primary school in Ireland (Gaelscoil) Our website has many WordPress buttons.
Will this paid plugin automatically translate these buttons for viewers?
Thanks
Breanndan
Hi
We are an irish medium primary school in Ireland (Gaelscoil) Our website has many WordPress buttons and we use menus/tabs at the top of our main page also. These menus and tabs never translate to English from Irish when the English language is chosen at the bottom of the main page, while a lot of the content does translate.
Will this paid plugin automatically translate these buttons for viewers?
Also with the annual fee remain at that price at renewal time or is that only a first time/year special offer?
Hi,
if the buttons are created with Gutenberg they will be can be translated automatically. If you use a plugin/theme, it depends if it is compatible or not, but WPML works fine with most.
The annual fee remains always the same. If we ever increase our prices, you’ll remain locked with your current prince as long as you keep your subscription active.
Hello,
last year we bought a licence in our job team and we change the email adress inbetween. Unfortunately we dont remember which email-adress we used and therefore cannot log in. We wanted to check the licence and be sure that there is no automatical renewal as we cannot afford it. Is there any chance to find out the correct email adress? We do have the invoice numer though.
Hi again Laura,
Apologies for my lack of knowledge. We edit our pages using Frontend Editor rather than Gutenburg Editor. Should that still apply re translation working on menus & buttons? We are using Word Press 6.9.1 version
Hello,
WordPress doesn’t have a native frontend editor so you’re likely using a plugin or it comes from the theme, so without more details it’s impossible to give you specifics. I can tell you WPML handles buttons with no issues in most cases.
Is it possible, when translating a website, to translate only selected parts rather than the entire site?
We need a translation of our website into another language for a different country; however, not all products that are available on our current website will be sold in that market.
Therefore, my question is whether it would be possible to translate only the specific sections and information that we actually need.
I am writing to express my concern regarding the lack of response to my previous emails.
After I submitted a message through here, a representative contacted me by email asking which address I had used to reach support. I replied promptly and confirmed that I had written to the same email address from which I received her message. However, since then, I have not received any further response.
I do not understand why my emails are not being answered. This situation makes me question the reliability and effectiveness of your after-sales support.
I would appreciate a clear explanation and a timely response.
I have an old username (not an email address) and password.
But can’t login to wpml anymore because the old username has been replaced (why?) by an email address and probably the email address related to that account is no longer accessible.
So, let me know how to proceed. I still know my old username and password and I have purchased a lifetime license back in the days.
Hi,
you don’t need to access the old email to login to WPML. If you know which one is, you can login and change the associated email with a new one.
If you don’t know the email associated please write to hello@wpml.org
Hello, I have some questions regarding the use of credits:
– what are the implications of switching to DeepL from PTC if the site is already partially translated with PTC? Would the remaining translations be charged at the DeepL rate and the original PTC translations stay in place as translated?
– alternatively, is it possible to switch all of the original 90,000 credits to be used for DeepL even if some portion are already used for PTC translations, i.e. switching all of the previous PTC translations into DeepL translations?
– lastly, is it possible to see a demo comparing PTC translations to DeepL translations in order to determine which to use?
what is translated, remains translated. So if you switch from PTC to DeepL, what you translate next will be charged at DeepL rate. It’s not possible to “switch” credits. Once credits are consumed, they are removed from your account.
We don’t have a demo to compare translations engine. I can tell you PTC has some features missing from DeepL like choosing the formality (you need to ask a Supporter to change it though, by default is set to formal) and PTC doesn’t translate segment by segment but consider the entire content of the page for better context.
Καλησπέρα
σας γράφω για να μου πείτε το πρόθεμα της χώρας πριν από το vat number για να γίνει επαλήθευση τιμολογίου σας στο vies λόγω του ότι αναγράφετε πάνω στο τιμολόγιο ότι είστε στην διαδικασία του reverse charged eur με το EU196000846 που έχετε πάω στο παραστατικό δεν γίνεται ταυτοποίηση σε καμιά χώρα.
ευχαριστώ εκ των προτέρων.
since you guys changed to login page and it doesn’t accept usernames anymore, i can’t login as it’s an account used by the company and i need to retrieve the email address associated.
I recently purchased a WPML license, but unfortunately I entered the wrong email address during checkout, so I didn’t receive the account access or license details.
Hello Daniel,
Can you please send us the payment receipt or the email address you entered with the typo to hello@wpml.org and we will help you access your account?
Thanks
Hello,
I had an account on WPML, but when I try to log in or reset my password, it doesn’t work. I also don’t have any way to recover my old account.
Thank you
Mazen
Hello,
please write to hello@wpml.org
Hello
I am planning to purchase your plugin, to make my website multilingual. I do not quite understand the website limitations of the plans.
For the Multilingual CMS it can be used on 3 production websites and 9 dev pages. Is it a limitation on how many languages i can translate to? Meaning that each language becomes a separate site?
Clarification on this subject will be highly appreciated.
kind regards
Leander
Hello,
there are no limitation for languages, you can translate as many as you want on every site. For “site” we mean “WordPress installation”.
Hi,
I am trying to purchase a license, but I noticed that 21% VAT is being applied to my order.
I am a private individual (not a company) residing in Las Palmas de Gran Canaria (Zip Code 35120), Canary Islands. As you may know, the Canary Islands are a non-VAT territory within the EU. Therefore, according to EU regulations, digital services provided to residents of the Canary Islands should be treated as exports and be exempt from VAT (0% VAT).
Could you please assist me in adjusting my order or my account profile so I can complete the purchase without the VAT charge?
Hello, for this kind of inquiries please write to hello@wpml.org
Hi,
I am not able to renew WPML as it directs me to Paypaal, I cant use Paypal can you share any other payment mode. so i can directly pay using CC. Also i am not able to raise ticket as my renewal ended on 4th Feb. Not a good experience overall as we should be able to raise payment issue using ticket
Hi,
please write to hello@wpml.org for this kind of inquiries.
I am reaching out regarding a pre-sales inquiry I submitted by email over four business days ago, for which I have not yet received any response.
As I am evaluating WPML prior to purchase, I need clarification on several technical and licensing-related questions before proceeding. The lack of response within the stated timeframe makes it difficult for me to move forward with a decision.
Could you please look into this matter urgently and advise when I can expect a reply, or let me know the appropriate channel to receive timely pre-sales support?
I would appreciate your prompt attention, as this directly affects my purchasing decision.
Hi,
which email did you write to? The only interaction we could find is you comment from Jan 6, which was replied here.
If you have further questions you can ask them here.
Hi, we didn’t get any email from the address you’re using to write this comment. The only interaction we can find from this address are your comment from January 6, to which my colleague replied here, and your comment from February 9, to which I replied here. If you have other questions, you can add a comment here or write to hello@wpml.org
Hello,
I am considering purchasing the WPML plugin in the €99 plan and I would like to clarify a few things before making a decision.
1. Does the €99 version of WPML support translation of ACF (Advanced Custom Fields) fields?
2. Is it possible to automatically translate individual pieces of content created with ACF using AI-based translation (for example, translating specific ACF fields or single entries automatically)?
I would like to understand whether this plan fully supports ACF field translation and AI-powered automatic translation workflows.
I created website on Bricks Builder and plugin ACF>
Thank you in advance for your help.
Best regards.,
dawid
Hi,
Yes the Multilingual CMS plan includes ACFML addon, which allows translating ACF fields. Everything that is translatable by WPML can be translated with AI, so also ACF fields.
Hi,
After using wpml for 3 years I failed to renew this year due to insufficient fund at that moment. Now, when I tried to renew it today. It’s asking for 199usd instead of my old fee 149. Is there anything wpml team can do to have the failed invoice active?
Hello,
Your account expired on December 09, and we allow a grace period of 30 day to renew it. We sent you email reminders mentioning you’d be losing your legacy price, but since you didn’t renew in time, now you can only purchase a new subscription with the new price.
El contenido traducido donde se almacena? En el mismo sitio web como post o en los servidores de wpml y sirven desde allí?
Hola Carlos,
Una vez traducido tu contenido, este se guarda en tu base de datos.
Saludos,
Andrés
Hi
We are an irish medium primary school in Ireland (Gaelscoil) Our website has many WordPress buttons.
Will this paid plugin automatically translate these buttons for viewers?
Thanks
Breanndan
Hi,
yes WordPress buttons can be translated automatically.
Hi
We are an irish medium primary school in Ireland (Gaelscoil) Our website has many WordPress buttons and we use menus/tabs at the top of our main page also. These menus and tabs never translate to English from Irish when the English language is chosen at the bottom of the main page, while a lot of the content does translate.
Will this paid plugin automatically translate these buttons for viewers?
Also with the annual fee remain at that price at renewal time or is that only a first time/year special offer?
Thanks
Breanndan
Hi,
if the buttons are created with Gutenberg they will be can be translated automatically. If you use a plugin/theme, it depends if it is compatible or not, but WPML works fine with most.
The annual fee remains always the same. If we ever increase our prices, you’ll remain locked with your current prince as long as you keep your subscription active.
Hello,
last year we bought a licence in our job team and we change the email adress inbetween. Unfortunately we dont remember which email-adress we used and therefore cannot log in. We wanted to check the licence and be sure that there is no automatical renewal as we cannot afford it. Is there any chance to find out the correct email adress? We do have the invoice numer though.
Best regards
Jaqueline Schulz
Hello,
please write to hello@wpml.org mentioning the site you registered WPML on.
Hi again Laura,
Apologies for my lack of knowledge. We edit our pages using Frontend Editor rather than Gutenburg Editor. Should that still apply re translation working on menus & buttons? We are using Word Press 6.9.1 version
Hello,
WordPress doesn’t have a native frontend editor so you’re likely using a plugin or it comes from the theme, so without more details it’s impossible to give you specifics. I can tell you WPML handles buttons with no issues in most cases.
Hello,
I have the following question.
Is it possible, when translating a website, to translate only selected parts rather than the entire site?
We need a translation of our website into another language for a different country; however, not all products that are available on our current website will be sold in that market.
Therefore, my question is whether it would be possible to translate only the specific sections and information that we actually need.
Thank you in advance for your reply.
Best regards,
Natalia
Hi Natalia,
yes you have complete control about what to translate, you don’t need to translate all the content on your site.
I am writing to express my concern regarding the lack of response to my previous emails.
After I submitted a message through here, a representative contacted me by email asking which address I had used to reach support. I replied promptly and confirmed that I had written to the same email address from which I received her message. However, since then, I have not received any further response.
I do not understand why my emails are not being answered. This situation makes me question the reliability and effectiveness of your after-sales support.
I would appreciate a clear explanation and a timely response.
Hi!
“3 production, 9 development.”
Please see https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-are-production-and-development-sites
Here’s a Getting started guide + video https://wpml.org/documentation/getting-started-guide/
I am afraid we don’t have any discounts available at any time.
Best regards
I have an old username (not an email address) and password.
But can’t login to wpml anymore because the old username has been replaced (why?) by an email address and probably the email address related to that account is no longer accessible.
So, let me know how to proceed. I still know my old username and password and I have purchased a lifetime license back in the days.
Hi,
you don’t need to access the old email to login to WPML. If you know which one is, you can login and change the associated email with a new one.
If you don’t know the email associated please write to hello@wpml.org
Hello, I have some questions regarding the use of credits:
– what are the implications of switching to DeepL from PTC if the site is already partially translated with PTC? Would the remaining translations be charged at the DeepL rate and the original PTC translations stay in place as translated?
– alternatively, is it possible to switch all of the original 90,000 credits to be used for DeepL even if some portion are already used for PTC translations, i.e. switching all of the previous PTC translations into DeepL translations?
– lastly, is it possible to see a demo comparing PTC translations to DeepL translations in order to determine which to use?
Hi,
what is translated, remains translated. So if you switch from PTC to DeepL, what you translate next will be charged at DeepL rate. It’s not possible to “switch” credits. Once credits are consumed, they are removed from your account.
We don’t have a demo to compare translations engine. I can tell you PTC has some features missing from DeepL like choosing the formality (you need to ask a Supporter to change it though, by default is set to formal) and PTC doesn’t translate segment by segment but consider the entire content of the page for better context.
Καλησπέρα
σας γράφω για να μου πείτε το πρόθεμα της χώρας πριν από το vat number για να γίνει επαλήθευση τιμολογίου σας στο vies λόγω του ότι αναγράφετε πάνω στο τιμολόγιο ότι είστε στην διαδικασία του reverse charged eur με το EU196000846 που έχετε πάω στο παραστατικό δεν γίνεται ταυτοποίηση σε καμιά χώρα.
ευχαριστώ εκ των προτέρων.
Καλησπέρα, παρακαλώ γράψτε στο hello@wpml.org.
Hi,
since you guys changed to login page and it doesn’t accept usernames anymore, i can’t login as it’s an account used by the company and i need to retrieve the email address associated.
Is there any way you could help me?
Hi, please write to hello@wpml.org