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38,760 Responses to “Pre-sales Questions”
Hi there.
I am working on several website built with Divi and I need to manage severl different languages on some of them.
However I am not satisfied with the current solution.
If there a way I could make a real test of your plugin before buy anything?
Thanks.
We don’t have free trials but you’re welcome to try WPML for 30 days and see how it works. If it doesn’t suit your needs, we will issue you a refund. https://wpml.org/purchase/refunds/
HI, It is my second message, as you didnt reply the first one and I can’t see it now in comments.
Please reply as I my website is not functioning in a correct way.
I need two languages on my website. But I dont need just an automatic translator. IT is not correct. I would like to have a way to translate manually, just to have a correction of the words or grammar. What option I have to buy? Multilingual Blog – will be ok with this job? Or I need to buy Multilingual CMS? But this option has automatic translator, which is I don’t need as it is not accurate translation
Hello Robert,
You posted the following comment at WPML’s pre-sales section: “Use this online translator to convert your sentences into different languages effortlessly.” without any context. I’ll be glad to answer your pre-sales questions if you have any. Please post your questions again if your previous ones got lost.
Thank you, Mercedes,
So, If I edit the translation, it will stay in the way how I edit it? Please explain if I will do manual translation, why will I still need the CMS subscription?
When my credits for translation finish, what shall I do after?
Hello,
i have several questions, please answer ASP, because i need to purchase in order to start a new website (WordPress WooCommerce):
1- if i purchase the service for example 1 year and finished my website, what will happened with all my data translated AFTER that year if i don’t renew??
2- once the year finished, i still can use WMPL editor, and edit the products manualy??
3- the new website im going to make is in Arabic and Hebrew, so as you know the page is RTL, your plugin will make this change?
Hello,
Thank you for your interest in WPML.
My apologizes for the late reply but we don’t work at the weekends.
1. WPML renewals are optional and if you cancel your WPML subscription you can still use WPML and keep the translations. You will lose access to updates (new versions of WPML) and our support forum/assistance.
2. Yes, you can. You can even use automatic translation if you still have translation credits. You can even purchase new credits if needed.
3. WPML supports RTL but please make sure that your WordPress theme is also RTL ready. I don’t know what kind of theme you use but RTL-ready theme. For example, the Avada theme is RTL ready and this is clearly stated on the theme purchase page: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226
1. Is there phone support for the middle tier subscription? If not, what kind of support is there, what are their hours, and, if email only, what is the response time?
2. I saw a tutorial video that showed pricing in U.S. Dollars. However, on your site now, there is no option for the U.S. flag, only the British flag and their pound currency. Do you not serve U.S. businesses?
Thank you for helping me understand your company and service better.
Hello,
Thank you for your interest in WPML.
No, we don’t provide phone support. You have to use our support forum (there is a live chat option as well) to ask your technical questions and report your issues:
Here’s how our support forum works:
1. Log into your WPML account.
2. Visit our support forum (Main Navigation > Ask a Support Question).
3. Click Report a New Issue.
4. Select I need help using WPML.
5. Complete the form.
If a support agent is available for live chat at the time you submit your issue, you will be connected with a technical expert in real time. Otherwise, your request will be converted into a regular support ticket and addressed promptly (usually within a few hours). You will receive an email notification when our support team responds
I’m not sure if you ask about the WPML features or about the currency for purchasing the WPML plugin. The prices of the WPML subscriptions are in euros now. We used to sell WPML in US dollars a few years ago but we switched to euros.
If you ask about the features of the WPML plugins. You can use the US flag instead of the British flag and this tutorial will help you with this. If you plan to use the currency features of the WooCommerce Multilingual plugin (a WPML add-on for WooCommerce sites), you can use both US dollars and euros (and other currencies).
Hi and thank you Mercedes for your help.
I’m sorry, but I don’t want to give out my bank details before I’ve had a chance to carry out any tests.
No other way to to test ?
Thanks again.
Hello Pat,
I will email you a link to a test site. Normally we don’t do this because there will be no one to answer your follow-up questions. When you buy WPML, you can use our support forum during the 30-day trial.
Good morning,
how can I get an idea of the costs I would have to bear to translate my website https://www.agenziabrand.it/ into English?
Would you be able to calculate the number of words?
I am interested in purchasing the WPML plugin. I would like to confirm if the version is compatible with PHP 8.2.
If the plugin is not compatible with this version of PHP 8.2., unfortunately, it will be an issue for me, and I would like to know if it is possible to get a refund for the purchase.
I’m looking for a suitable solution for my blog. I do not need any automatic translation. Because my plan is to open an “English articeles” menu and collect there my own translated writtings. I need full control over that. Just one menu containing a growing number of translated individual articles that carries hreflang html tag and seo optimised.
The goal is not yet the complete translation of my page.
Hello,
the Blog package should suffice in your case. However I don’t know what WordPress theme you use. If you use a theme with classic WordPress menu, the Blog package will work fine. If you use a block-based theme (the so-called Full Site Editing theme) then you won’t be able to translate menus with the Blog package. You can upgrade from the Blog to the CMS package later and pay only the difference. The Blog package includes the WPMl SEO extension too.
Hello!
I have a site that uses a bought theme. Is wpml compatible with that?
in the 99euro/year. does it include translation of the site and multi currency?
does the multicurrency find the currency and language of the customer based on ip?
i want it to work automatically so the customer doesnt have to choose euro, kr or something else.
i want a good translator for swedish, norwegian and finnish. with 3 currencies.
is this the right plug in?
Hello,
can I have the name of your theme? And the link to the theme site if possible. Thank you.
Yes, the 99euro/year (CMS package) includes translation of the site and multi currency. You will translate about 45 000 words with the credits in the CMS package. If you need more credits, please check your options here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
WPML with it’s WooCommerce Multilingual addon (included in the CMS package).
Please share the name of your theme.
Hello. The theme is called E-ride. https://eride.madrasthemes.com/ thanks for your help.
Do you have good translations for Norwegian english swedish and finnish?
How does it work?
my language on the site now is swedish but we want to add English, Finnish, Norwegian.
Thank you for providing the name of the theme and the theme site. This specific theme has not been tested by our Compatibility Team but it doesn’t seem to have any non-standard features that would prevent you from successful translating using WPML. If you have a way to test WPML on a test site that uses the theme, this is recommended for less popular themes that haven’t been tested by the WPML team. Our refund policy allows you to test it for 30 days.
Yes, we offer automatic translation for Swedish, English, Finnish, Norwegian: https://ate.wpml.org/mt_langs As you can see DeepL is supported for all these languages which is considered one of the best translation engines.
Here are some recommendation for you to get started:
1. When following the WPML setup wizard please select the “Let me choose what to select” mode (not Translate Everything Automatically)
2. Then, please pick a few posts/pages/products and translate them to see the results.
Only after translate more posts/pages/products in bulk.
Given a site configured with a primary language (English) and a secondary language (Japanese). If a customer place’s an order using the Japanese language can the details entered by the customer be translated to English for the administrators/shop managers to facilitate processing the order?
e.g. can the following order content be translated automatically or manually?
– Names
– Billing Address
– Shipping Address
– Customer Order Notes / Order Notes
– Cart Item Meta Data
Hello,
no, WPML doesn’t translate the details of the order after submitting the order.
Yes, you can translate the billing details with WPML but please note that the standard WooCommerce texts are already translated to Japanese by the plugin: https://translate.wordpress.org/locale/ja/default/wp-plugins/woocommerce/
which means, that you might not need to translate them again using WPML.
WPML will be useful to translate the products.
Yes, please try your credit card:
1. Visit the page: https://wpml.org/purchase/
2. Click “Buy now” and then on the Checkout page click “Use a different payment method” (under the orange Place order button)
3. Click Pay using a credit card
I am writing to you regarding a website that I am currently working on. which has (WPMl) installed on the website, but I do not have a license for it. I am not aware of which account is connected to your website, but I have received an annual invoice from OnTheGoSystems for 80.70 euros.
I would like to restore the account and obtain the license that I am paying for. I have proof of payment for the invoice.
I am unable to find a way to register for your website to open a ticket for support.
Hello,
your website is registered with an expired account. You have to renew your WPML subscription or buy WPML again.
If you want to renew the subscription, the person with deemak-2 user name should do this (I cannot share their email address because this is sensitive and private data). If you decide to buy WPML with a new address, you will need to register the site with your WPML account – it will not affect your translation and the site itself. After purchasing WPML (Multilingual CMS) please go to your site backend, then Plugins > Add new plugin > Commercial tab and register your site again from that screen. You will be redirected to your WPML account. Please make sure that you register the site starting from the screen of the Commercial tab.
Subject: Inquiry About Language-Specific URLs and Plugin Compatibility
Hi WPML Support Team,
I’m considering WPML for a WordPress project that requires multilingual support, and I have a couple of questions before making a decision:
Does WPML support creating language-specific URLs (e.g., site.com/en, site.com/fr, etc.) to separate the content by language?
Is WPML compatible with plugins like Royal Addons, particularly when translating menus and footers created with this plugin?
We’re aiming to ensure a smooth integration and reliable translation experience. Your input will be valuable in finalizing our choice.
Thanks for getting back to me, but I’m a bit confused. Our bank records show that we paid on September 29, 2024, and it’s been expired for a while now. I thought we had 7 months left on the contract. Can you help us figure out what’s going on? We can’t seem to reach the person who was working on it before.
Maybe you have two different accounts? And maybe what you paid for on September 29, 2024 was something else that a WPML subscription. We also have Toolset plugins. Please sent us an email to hello@wpml.org with any invoice or any other screenshots you have. We will help you recognize these records and associate with the data we have. Using public comments is not the best place for exchanging such sensitive information. Thank you.
Hello,
yes, WPML allows you to decide which pages to translate and which not. Just make sure you don’t select “Translate Everything automatically” but you select the “Let me choose what to translate” mode when setting up WPML.
Hello,
On my site I have installed 3 plugins WPML Media, WPML Multilingual CMS and WPML String Translation, and I need a license, what plan do I have to purchase it to use all 3 plugins?
I am wondering if there are any plan to eventually support Tagalog/Filipino. My firm works with public agencies in the San Francisco bay area in California, and Filipino is a required language on government websites in SF specifically, and recommended in other neighboring counties.
The author of the announcement has insights and visibility to the roadmap of supported languages with WPML AI.
However, if you are asking about Tagalog language support for another aspect of WPML, please do write back and I’ll do my best to answer your question.
Thanks
Hi there.
I am working on several website built with Divi and I need to manage severl different languages on some of them.
However I am not satisfied with the current solution.
If there a way I could make a real test of your plugin before buy anything?
Thanks.
Hello Pat,
WPML and Divi are well integrated.
https://wpml.org/theme/divi/
We don’t have free trials but you’re welcome to try WPML for 30 days and see how it works. If it doesn’t suit your needs, we will issue you a refund.
https://wpml.org/purchase/refunds/
Kind regards
HI, It is my second message, as you didnt reply the first one and I can’t see it now in comments.
Please reply as I my website is not functioning in a correct way.
I need two languages on my website. But I dont need just an automatic translator. IT is not correct. I would like to have a way to translate manually, just to have a correction of the words or grammar. What option I have to buy? Multilingual Blog – will be ok with this job? Or I need to buy Multilingual CMS? But this option has automatic translator, which is I don’t need as it is not accurate translation
Hello Irini,
Your comment was awaiting moderation and I have just replied to it.
Use this online translator to convert your sentences into different languages effortlessly.
Hello Robert,
You posted the following comment at WPML’s pre-sales section: “Use this online translator to convert your sentences into different languages effortlessly.” without any context. I’ll be glad to answer your pre-sales questions if you have any. Please post your questions again if your previous ones got lost.
Thank you, Mercedes,
So, If I edit the translation, it will stay in the way how I edit it? Please explain if I will do manual translation, why will I still need the CMS subscription?
When my credits for translation finish, what shall I do after?
If you plan to first translate the content automatically and then edit it manually, you will need to use our automatic translation, which is only included in the CMS or Agency version.
Besides, you need the CMS version to transdlate content from other plugins https://wpml.org/plugin/motopress/
If after the credits are used you need more you can purchase more credits https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Hello,
i have several questions, please answer ASP, because i need to purchase in order to start a new website (WordPress WooCommerce):
1- if i purchase the service for example 1 year and finished my website, what will happened with all my data translated AFTER that year if i don’t renew??
2- once the year finished, i still can use WMPL editor, and edit the products manualy??
3- the new website im going to make is in Arabic and Hebrew, so as you know the page is RTL, your plugin will make this change?
Hello,
Thank you for your interest in WPML.
My apologizes for the late reply but we don’t work at the weekends.
1. WPML renewals are optional and if you cancel your WPML subscription you can still use WPML and keep the translations. You will lose access to updates (new versions of WPML) and our support forum/assistance.
2. Yes, you can. You can even use automatic translation if you still have translation credits. You can even purchase new credits if needed.
3. WPML supports RTL but please make sure that your WordPress theme is also RTL ready. I don’t know what kind of theme you use but RTL-ready theme. For example, the Avada theme is RTL ready and this is clearly stated on the theme purchase page: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226
Could you tell me two things:
1. Is there phone support for the middle tier subscription? If not, what kind of support is there, what are their hours, and, if email only, what is the response time?
2. I saw a tutorial video that showed pricing in U.S. Dollars. However, on your site now, there is no option for the U.S. flag, only the British flag and their pound currency. Do you not serve U.S. businesses?
Thank you for helping me understand your company and service better.
Warmly,
Ray
Hello,
Thank you for your interest in WPML.
No, we don’t provide phone support. You have to use our support forum (there is a live chat option as well) to ask your technical questions and report your issues:
Here’s how our support forum works:
1. Log into your WPML account.
2. Visit our support forum (Main Navigation > Ask a Support Question).
3. Click Report a New Issue.
4. Select I need help using WPML.
5. Complete the form.
If a support agent is available for live chat at the time you submit your issue, you will be connected with a technical expert in real time. Otherwise, your request will be converted into a regular support ticket and addressed promptly (usually within a few hours). You will receive an email notification when our support team responds
I’m not sure if you ask about the WPML features or about the currency for purchasing the WPML plugin. The prices of the WPML subscriptions are in euros now. We used to sell WPML in US dollars a few years ago but we switched to euros.
If you ask about the features of the WPML plugins. You can use the US flag instead of the British flag and this tutorial will help you with this. If you plan to use the currency features of the WooCommerce Multilingual plugin (a WPML add-on for WooCommerce sites), you can use both US dollars and euros (and other currencies).
Hi and thank you Mercedes for your help.
I’m sorry, but I don’t want to give out my bank details before I’ve had a chance to carry out any tests.
No other way to to test ?
Thanks again.
Hello Pat,
I will email you a link to a test site. Normally we don’t do this because there will be no one to answer your follow-up questions. When you buy WPML, you can use our support forum during the 30-day trial.
Good morning,
how can I get an idea of the costs I would have to bear to translate my website https://www.agenziabrand.it/ into English?
Would you be able to calculate the number of words?
Thanks
Stefania Palomba
Hello Stefania,
Unfortunately we don’t have any tools that would allow you to count the number of words on your site. If you manage to estimate how many words your site have (please try to find some online tools), you can check this calculator of credits: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price It will allow you to estimate the costs of your automatic translation.
Сopy Certificate of Tax Residence
Hello,
Please provide a copy of the tax residency certificate for Moldova
You can send your answer to sales@meta-sistem.md
Thank you,
Best regards
Hello, please send us an email to hello@wpml.org
It will go directly to a person who can help your with such questions/issues.
Dear Support Team,
I am interested in purchasing the WPML plugin. I would like to confirm if the version is compatible with PHP 8.2.
If the plugin is not compatible with this version of PHP 8.2., unfortunately, it will be an issue for me, and I would like to know if it is possible to get a refund for the purchase.
Thank you for your assistance!
Best regards,
Hello,
there are some known issues with WPML and PHP 8.2 like this one: https://wpml.org/errata/divi-php-8-2-fatal-error-uncaught-typeerror-htmlspecialchars_decode/
If your site doesn’t use Divi, you can give it a try. Our refund policy allows you to test WPML and request a refund for 30 days: https://wpml.org/purchase/refunds/
Hi there!
I’m looking for a suitable solution for my blog. I do not need any automatic translation. Because my plan is to open an “English articeles” menu and collect there my own translated writtings. I need full control over that. Just one menu containing a growing number of translated individual articles that carries hreflang html tag and seo optimised.
The goal is not yet the complete translation of my page.
Which package do you recommend for that?
Regards
Annamaria
Hello,
the Blog package should suffice in your case. However I don’t know what WordPress theme you use. If you use a theme with classic WordPress menu, the Blog package will work fine. If you use a block-based theme (the so-called Full Site Editing theme) then you won’t be able to translate menus with the Blog package. You can upgrade from the Blog to the CMS package later and pay only the difference. The Blog package includes the WPMl SEO extension too.
Hello!
I have a site that uses a bought theme. Is wpml compatible with that?
in the 99euro/year. does it include translation of the site and multi currency?
does the multicurrency find the currency and language of the customer based on ip?
i want it to work automatically so the customer doesnt have to choose euro, kr or something else.
i want a good translator for swedish, norwegian and finnish. with 3 currencies.
is this the right plug in?
Hello,
can I have the name of your theme? And the link to the theme site if possible. Thank you.
Yes, the 99euro/year (CMS package) includes translation of the site and multi currency. You will translate about 45 000 words with the credits in the CMS package. If you need more credits, please check your options here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
WPML with it’s WooCommerce Multilingual addon (included in the CMS package).
Please share the name of your theme.
Hello. The theme is called E-ride. https://eride.madrasthemes.com/ thanks for your help.
Do you have good translations for Norwegian english swedish and finnish?
How does it work?
my language on the site now is swedish but we want to add English, Finnish, Norwegian.
Thank you for providing the name of the theme and the theme site. This specific theme has not been tested by our Compatibility Team but it doesn’t seem to have any non-standard features that would prevent you from successful translating using WPML. If you have a way to test WPML on a test site that uses the theme, this is recommended for less popular themes that haven’t been tested by the WPML team. Our refund policy allows you to test it for 30 days.
Yes, we offer automatic translation for Swedish, English, Finnish, Norwegian: https://ate.wpml.org/mt_langs As you can see DeepL is supported for all these languages which is considered one of the best translation engines.
Here are some recommendation for you to get started:
1. When following the WPML setup wizard please select the “Let me choose what to select” mode (not Translate Everything Automatically)
2. Then, please pick a few posts/pages/products and translate them to see the results.
Only after translate more posts/pages/products in bulk.
Question regarding WPML + WooCommerce Multilingual Add-on.
Given a site configured with a primary language (English) and a secondary language (Japanese). If a customer place’s an order using the Japanese language can the details entered by the customer be translated to English for the administrators/shop managers to facilitate processing the order?
e.g. can the following order content be translated automatically or manually?
– Names
– Billing Address
– Shipping Address
– Customer Order Notes / Order Notes
– Cart Item Meta Data
Thanks!
Hello,
no, WPML doesn’t translate the details of the order after submitting the order.
Yes, you can translate the billing details with WPML but please note that the standard WooCommerce texts are already translated to Japanese by the plugin:
https://translate.wordpress.org/locale/ja/default/wp-plugins/woocommerce/
which means, that you might not need to translate them again using WPML.
WPML will be useful to translate the products.
hello, I wanted to make payment via paypal, but failed. is there other way to make payments? please. from China.
Yes, please try your credit card:
1. Visit the page: https://wpml.org/purchase/
2. Click “Buy now” and then on the Checkout page click “Use a different payment method” (under the orange Place order button)
3. Click Pay using a credit card
Hello,
I am writing to you regarding a website that I am currently working on. which has (WPMl) installed on the website, but I do not have a license for it. I am not aware of which account is connected to your website, but I have received an annual invoice from OnTheGoSystems for 80.70 euros.
I would like to restore the account and obtain the license that I am paying for. I have proof of payment for the invoice.
I am unable to find a way to register for your website to open a ticket for support.
Thank you for your assistance in this matter.
Hello,
your website is registered with an expired account. You have to renew your WPML subscription or buy WPML again.
If you want to renew the subscription, the person with deemak-2 user name should do this (I cannot share their email address because this is sensitive and private data). If you decide to buy WPML with a new address, you will need to register the site with your WPML account – it will not affect your translation and the site itself. After purchasing WPML (Multilingual CMS) please go to your site backend, then Plugins > Add new plugin > Commercial tab and register your site again from that screen. You will be redirected to your WPML account. Please make sure that you register the site starting from the screen of the Commercial tab.
will this work with elementor and dynamic elements from crocoblocks plugin?
Best Regards!
Hello,
WPML is compatible with Elementor and Crocoblocks. There is one known issue with JetEngine:
https://wpml.org/plugin/jetengine/
Subject: Inquiry About Language-Specific URLs and Plugin Compatibility
Hi WPML Support Team,
I’m considering WPML for a WordPress project that requires multilingual support, and I have a couple of questions before making a decision:
Does WPML support creating language-specific URLs (e.g., site.com/en, site.com/fr, etc.) to separate the content by language?
Is WPML compatible with plugins like Royal Addons, particularly when translating menus and footers created with this plugin?
We’re aiming to ensure a smooth integration and reliable translation experience. Your input will be valuable in finalizing our choice.
Thank you in advance for your assistance.
Best regards,
André
Hello,
Thank you for your interest in WPML.
Yes, WPML is compatible with Royal Addons: https://wpml.org/plugin/royal-elementor-addons/
Hello,
Thanks for getting back to me, but I’m a bit confused. Our bank records show that we paid on September 29, 2024, and it’s been expired for a while now. I thought we had 7 months left on the contract. Can you help us figure out what’s going on? We can’t seem to reach the person who was working on it before.
Maybe you have two different accounts? And maybe what you paid for on September 29, 2024 was something else that a WPML subscription. We also have Toolset plugins. Please sent us an email to hello@wpml.org with any invoice or any other screenshots you have. We will help you recognize these records and associate with the data we have. Using public comments is not the best place for exchanging such sensitive information. Thank you.
Hi, I have 2400 pages.
I dont need all translated.
Does your app allow me to decide which pages to translate / and into which language?
Hello,
yes, WPML allows you to decide which pages to translate and which not. Just make sure you don’t select “Translate Everything automatically” but you select the “Let me choose what to translate” mode when setting up WPML.
Hi,
I purchased a lifetime license for WPML a while ago, do you still have this type of licensing available?
Hello Will,
No, I’m sorry but this license is no longer being offered.
Kind regards
Hello,
On my site I have installed 3 plugins WPML Media, WPML Multilingual CMS and WPML String Translation, and I need a license, what plan do I have to purchase it to use all 3 plugins?
Hello
You would need to purchase the “Multilingual CMS” subscription plan.
Kind regards
Hello,
I am wondering if there are any plan to eventually support Tagalog/Filipino. My firm works with public agencies in the San Francisco bay area in California, and Filipino is a required language on government websites in SF specifically, and recommended in other neighboring counties.
Hello
Do you mean for automatic translation?
I would suggest that you place your same question as a comment to this announcement: https://wpml.org/announcements/2024/12/wpml-ai-new-language-pairs-and-improvements/#:~:text=We%20know%20how%20important%20it,German%2C%20Italian%2C%20and%20Portuguese.
The author of the announcement has insights and visibility to the roadmap of supported languages with WPML AI.
However, if you are asking about Tagalog language support for another aspect of WPML, please do write back and I’ll do my best to answer your question.
Thanks