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40,617 Responses to “Pre-sales Questions”

  1. Hello,

    I have a copy of the WPML Blog edition and want to upgrade, but I can’t find an option to get the upgrade discount.

    Can you help? Thanks.

    • Hello,
      if your subscription hasn’t expired yet, you should see a link in your account. Let us check it in our system. I will keep you posted.

    • Hi again, we checked it and your subscription has expired (April 29, 2014) so you have to purchase anew. If you do this being logged in, you can use your old account.

  2. Hii WPML team, I am very interested with WPML, I want to buy Multilingual CMS Lifetime, could not if WPML that later I bought I use for some of my websites? I hope you can reply to my question [email edited]
    thank you

  3. I have a few pre-sale questions.

    1. Once a user selects a language change, will that request be applied to all other pages they navigate to?

    2. Is there a way to let the user apply a language to their profile? Letting them choose their language preference in their profile page so it is applied site wide, instead of it showing on all page?

    Thank you for your time.

    • Hello, thanks for your interest in WPML and your questions.

      1. Yes, it will.
      2. You can only select the language of your WordPress dashboard. So this way an editor coming from let’s say Russia will see the WordPress back-end in Russian and a user from France will see it in French.

  4. Hi there

    I am interested in your plugin for one of my customers, but I just have one question. Will all pages and menus always have to be in the selected languages or is it possible to have a smaller site in f.ex. UK (like 3 menus and 10 pages) even though our Danish site will be like 5 menus and 20 pages?

    Hope you understand the question.

    Thanx Kim

  5. Hello
    I have bought “real homes” theme from themeforest.net
    In the feature of the theme recomending about WPML plugin.
    1-Is it mean about WPML Multilingual??
    2-If not, which language plugin can be appropriate for “real homes” theme
    Thanks

    • Yes, WPML plugin is compatible with your theme. It was tested by our Team so you everything should work fine.

  6. Hi, I’m interesting in your plugin.
    A question:
    If I buy your plugin, but I don’t renew next years, the plugin stops to works? Or I pay with renewal only for support?
    Regards

    • Hi, thanks for your interest in WPML.
      Your plugin won’t stop working. Yes, you need to renew your subscription for support but also for future releases. After one year you can also consider upgrading to Lifetime by paying only the difference.

  7. HI I have a subscription that has elapsed if I upgrade to a liftime account does that include all the plugins that I already have regards Alistair

    • Hi, yes, if you upgrade to Lifetime you will have access to all of our plugins, which mean, all current ones will be included.

    • Hi Jose,
      I’m sorry this theme wasn’t tested for WPML compatibility vy our Team. It means that you might have some issues with more advanced elements like sliders. The standards WP elements like post, pages, categories, menus should work fine.

  8. Hi again!..
    I purchased WPML Multilingaul plugin. I upload installed all things. Now telling to me in dashboard that i need to get Gravitiy Forum and again purchase… Why its like that??

  9. I’m getting double posts each of different language while using WPML with reorder plugin in custom post type. I’ve used dutch and english language. In english language, all the posts are listed correctly while reordering but in dutch language, some posts are repeated twice (one of english and another of dutch). How to show each single posts for respective language?

    • Hi Jeroen,
      I’m sorry but here I’m only answering pre-sales questions. Could you please post your question in our support forum?

  10. Hi, i have to buy WPML plugin Lifetime version and I would like to know if theme is some coupon code I can use to receive a discount.

    Thanks

    • Hi NIco, sorry we don’t have any coupons. We offer discounts for users who start with CMS versions and then want renew after the first year.

  11. Hi,
    I want to renew WPML Cms and have the email from WPML:

    Just a quick reminder. Your subscription to wpml.org will expire on March 22nd, 2015.
    You can renew your subscription for another year at 50% of the original cost while your subscription is still valid. After that, you’ll need to pay the full amount again. A valid subscription is needed to download newer WPML versions and continue using the support forum.
    To renew today, log in to your WPML account and click on the Renew Your Subscription link
    —-
    But if I click on the Renew button with 39$ and will checkout, then the Price is not 39$, it is 94,80$ !!!!
    Please tell me how I can have the Renew price and not the FUll Price!
    Thx

  12. Hi,

    If we have already bought a one year license for $79 and before we renew the license is there a chance we could upgrade to $195 lief time license with discount price? Or do we have to pay $195 in full?

    Thanks,
    Charlie

    • Hi,
      you need to pay the difference only. You will be able to do it 30 days before your current subscription expires. You will get a reminder.

      • Aga,
        a ja bym chciał tak zrobić, ale.. coś Wam się nie podoba moja karta kredytowa i i odrzuca mi zakup.. Tzn. autoryzacja nie przechodzi.
        Karta jest OK, robiłem nią zakupy wczoraj, środki na koncie są..
        Przez PayPal naprawdę tak długo idzie zakup? (na stronie napisaliście że nawet do kilku dni..)

        Pozdrawiam

        • Andrzej, dzięki za zainteresowanie WPML-em. Zwykle transakcje PayPalowe idą od razu. Gneralnie transakcje z kart innych klientów przechodzą bez problemów, więc problem może być po stronie Twojego banku. Czy mogę w czym jeszcze pomóc?

  13. Hi,

    I am considering to use your WPML. However, after reading some pre-sale questions, I have some questions and requests.

    My client site – http://www.theivorydental.com which is to be launched next month contains custom-built plugins – contact us widget, dentist widgets, follow us widget, and custom theme. In this case, do I need to test these components with your WPML plugin before purchasing your service? if yes, how would it be proceeded?

    Thank you.

    Joe

    • Hi Joe,
      there should be no problems with translating widgets.

      This is how widgets are normally translated:

      1. If you are using the WordPress default widgets you will be able to translate both the title and content under the “WPML -> String Translation” screen (you will need the CMS or Lifetime version to support this)

      2. If you are using custom widgets which are coded correctly and use apply_filters on widget_title and widget_text then again you should be able to translate both the title and content under the “WPML ->
      String Translation” screen.

      Note: If you are coding your own widgets see: Texts in widgets needs to go through ‘apply_filters’: http://wpml.org/documentation/support/troubleshooting-string-localization/

      3. Sometimes the above options are not enough. In this case you may want to look into using Widget Logic see:http://wpml.org/2011/03/howto-display-different-widgets-per-language/

  14. Hi
    I am looking at buying your plugin but have one question

    We need to build a site in English, and German. The German one is about 80% the same as the English one, but the German site does not need some pages that the English one has, plus it has some additional pages that the English ste doesnt

    I just wondered how the plugin handles pages in other languages that do not need to appear on the “base” language site

    Thanks

    • Hi Steve,
      yes, this is possible with WPML. Not all pages/post required to have their equivalents/peer. In the WPML settings you decide what should happen in such cases (for example a user will be redirected to homepage after selecting different language in a language switcher)

  15. Dear WPML Team,

    Some of the free WordPress Translation Plugins are no more developped.
    So I need to change for several Websites in Future to a new Language Plugin.

    My Question: Many of my WP Sites uses the Visual Composer (http://vc.wpbakery.com/) – is WPML compatible to this Plugin for inserting the different Languages?

    Thanks for Info.
    Franz

  16. Dear WPML Team,

    I am teaching CMS localization amongst other topics in a University and would like to know if there would be demo licences for WPML? You can contact me by mail for additional details if needed.

    Thanks in advance

  17. Will WPML work on the following config:
    SSL
    Subdomain (virtual or real)
    MarketPress
    (All latest updates applied)

    If so, can you please tell me which WPML and plugin?

  18. Hi,

    I’m using the template Pivot from themeforest. The author recommended me to use your plugin for multilingual site. However I have some questions before buying.
    1. I want to double check if your plugin is compatible with my theme, coz i cant locate it from the Multilingual Ready Themes on your site.
    2. Is it possible to translate all content from the theme, including the pages made with template?
    2. Do you have Traditional Chinese?

    Thanks.

  19. Hallo, ich habe eine sehr wichtige frage bevor ich diesen plugin kaufen möchte. Ich konnte WPML nicht testen weil ich keine Testversion gefunden habe. Meine frage lautet: Ich werde meine Theme in 4 Sprachen übersetzen. Zu erst übersetze ich die .mo und .po Dateien mit poedit vollständig. Dann laut YouTube Videos, kann ich den text im WordPress Admin übersetzen. Meine frage, kann ich dann WPML so einstellen, dass WPML auf die .po zugreift damit die Webseite wirklich 100% übersetzt angezeigt wird, und danach der text auf der Webseite? Ich hoffe Sie verstehen meine frage. Ich möchte eine Theme mit 4 Sprachen betreiben, also die .po Sprachdateien übersetze ich vollständig, dann noch den Text auf der Webseite. Wenn der Kunde auf eine Sprache drückt, soll dann die übersetzte beispiel de_DE.po mit dem übersetzten text angezeigt werden usw. Besten Dank

    • Wir danken Ihnen für Ihre Fragen. Vergib mir meine schwachen deutschen. Ja, mit WPML Sie alle Texte aus “po” Dateien zu übersetzen. Sie haben zwei Möglichkeiten: Sie können die Zeichenfolgen direkt von “po” Dateien zu erhalten (wenn Sie zuvor die “po” Dateien mithilfe des poedit Programm vorbereitet) oder Sie können WPML sagen, alle Texte zu bekommen und sie in Ihrer WP-Panel.

      Bitte beachten Sie, dass Sie WPML kaufen, testen Sie es für 30 Tage und wenn sich herausstellt, dass sie nicht Ihren Anforderungen gerecht zu werden, die Sie für eine Rückerstattung verlangen, und Sie werden Ihr Geld zurück.

      https://wpml.org/purchase/refunds-policy/

  20. If I have instead of logo – just TITLE as text, can WPML display (translate) this SITE TITLE according to different languages of the site?

    • Hi, if this text is the site title and tagline set in WordPress settings, yes, WPML will translate it but for this you will need the String Translation module which is only available in the ‘CMS Multilingual’ package.

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