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39,376 Responses to “Pre-sales Questions”

  1. Buongiorno, vorrei sapere, dato che ho molte immagini con testo nel mio sito, se era possibile cambiarle ogni qualvolta si cambia lingua.
    Grazie mille anticipatamente

    • Sì, tecnicamente è possibile, ma a seconda di dove vengono utilizzate le immagini, può essere facile o difficile. Ad esempio, se si utilizzano le immagini in pagine o articoli, è super facile. Se si utilizzano le immagini in elementi come il logo, potrebbe essere più difficile e dipende dal tema che si usa. Se il tema è completamente compatibile con WPML sarà facile, in caso contrario, sarà più difficile.
      Mi dispiace per il mio povero italiano.

  2. Hi there,

    I have a developer that we outsource to. We need wpml but I want the account to be his. He does not have a credit card, so he cannot buy it and be reimbursed by us.
    I want him to be able to us wpml in other projects that he does for other companies.

    Do you have a suggestion of how we can do that?

  3. Hi,

    I’m building a WP website with Pages using MotoPress Editor and WooCommerce.
    Needs to be multi lingual.

    Which product should I purchase to be able to have multilingual both for the site pages and the WooCommerc Products??

    Thanks
    Bram

  4. Dear Sirs,

    During the purchase validation, after submitting my cards info I got the error code:PE101. According to my bank, the amount has been credited, but I couldn’t go further and download the plugin because of the error.

    I kindly ask you to guide me through the process of downloading the plugin without paying for it again.

    Thank you in advance.

    Antonio Ribeiro

      • Thank you for the reply Agnes.

        I have checked my Spam folder as well as tried to recover the password but only gets this reply “Email *********************** not found.”

        I have also submitted a request via the web form without any reply in the last 3 hours.
        The funds have cleared on paypal as well as my credit card account and I have a customer that is shouting at me. It would be amazing if we can have a resolution to this issue.

  5. Hi i need help with the translation. I need to know what your fee is to translate a page of content in the Chinese simplified language.

  6. I am developing a web portal in PHP, HTML5, CSS.3. Is it possible for me to use your WPML page translation technologies for my own non-WP PHP site?

  7. Hi,

    My company has different domains for different languages. Right now we have one WP for each domain. It is possible to use WPLM and put multiples domains in one single WP?

  8. Hi, I have an issue with purchasing. I have bought wpml about two years ago. My account is expired to access new version downloads.

    So i decided to upgrade my lifetime membership by paying the difference. But my transcaction wont complete itself. Because it keeps getting stuck at this page showing a blank page. Nothing happens. When I refresh I get a ref number.

    https://0eaf.cardinalcommerce.com/EAFService/jsp/v1/redirect

    I tried doing this transaction multiple times, when i went back to my account transaction history, it listed all of the transaction I did showing them as pending payments. I only want to upgrade once…

    Can you help? How can I complete the transaction and get the new versions?

  9. Hi,
    It says you can upgrade from the blog version to the CMS version and just pay the difference. But does the same apply if you need to upgrade from the CMS to the lifetime version?

  10. Hello,

    I bought the plugin with the wrong email, how can I fix this issue, I can’t get to the downloads page. Please help. Thank you

    • Yes, WPML can be use with any language, including Thai. Please note that WPML doesn’t translate automatically. You provide your translations or your can use one of the translation services integrated with WPML which are paid extra.

  11. Hi Guys,

    I purchased the full package on Saturday but have had not feedback at all except for the invoice after the payment.

    Please advise how long this will take to process.

    • Hi Heiko,
      we don’t have any demos for WPML. The only way to test it is to buy it and if you doesn’t like it, ask for a refund. We will give your money back:

      https://wpml.org/purchase/refunds-policy/

      Please note that you will have 30 days for your testing. You can ask questions in our technical support forum during that trial period.

  12. Hello
    Do you have anyone to configure WPML after the purchase? I do not want my developer to spend his time learning all the tips and tricks. I would like to pay for install and configuration from someone experienced.
    Site is multilingual and multiregion.

    Looking forward to your feedback

  13. Hi,

    I’m considering translating my entire website to offer it in a bilingual mode. The website runs on wordpress and we use woocommerce for our online sales. Will we be able to translate the entire content of the website using the plugin (buttons, links, footer credentials, pages, categories… basically EVERYTHING on the website) ?

    Thank you

    • Hi Sarah, yes, you can translate everything when you use WPML, including your WooCommerce products and all your site’s elements. There are themes however that uses custom options which are more challenging but this also can be handled with WPML.

  14. Hi,

    I am considering making my entire website bilingual so that it can run in French and English. The website runs on wordpress and we use woocommerce for the online store. Will we be able to translate the entire content of the website, such as buttons, categories, links, page numbers, basically everything on the website?

  15. Dear WPML team,

    I’m interested by your plugin but I have some questions before buying it.

    I have a french website : http://playofmedley.com
    And I’m currently developping another version with another theme in Japanese and in English under this format :
    http://playofmedley.com/JP/
    http://playofmedley.com/EN/

    1/ Is it possible to use your plugin with different themes?
    I would like to use it on the JP and EN versions but the interface of them will be slightly different (more contents in EN so more links on the main menu, etc).
    Will it display it as I had 2 different websites or will I have strange display problems?

    2/ If I install the plugin on the JP version, but translate in EN, what how will the default language be determined?
    For exemple, will someone accessing the website from Japan will automatically be on the JP version ?

    3/ If I install the plugin on the JP version, would I be able to keep these formats on urls ?
    http://playofmedley.com/JP/
    http://playofmedley.com/EN/

    Thank you very much for your help,
    Angela

    • Hi Angela,
      Both language versions needs to be handled in the same WordPress install. However what you display for each language doesn’t need to look exactly the same (for example, you can have different items in your menus for German).

      During the initial setup you choose you primary langue (for example Japan in your case) and additional languages (English in your case)

      2) You will have a langue switcher so visitor can switch between these two version. WPML also has an option to allow detect the user’s language based on his/he browser

      3)
      About the URL:
      you can use this:
      yoursite.com (for you default langiage)
      yoursite.com/en

  16. Hello

    This is the structure:

    International Multilanguage Site (world map)

    http://www.domain.net/english
    http://www.domain.net/portuguese
    http://www.domain.net/german
    http://www.domain.net/italian
    http://www.domain.net/spanish

    Country specific directories in two languages each:
    http://www.domain.net/pt (www.domain.net/pt/en)
    http://www.domain.net/de (www.domain.net/de/en)
    http://www.domain.net/it (www.domain.net/it/en)
    http://www.domain.net/es (www.domain.net/es/en)
    http://www.domain.net/com-br (www.domain.net/com-br/en)
    http://www.domain.net/nl (www.domain.net/nl/en)

    So in short:
    The international site is displayed in 5 languages.
    Then in each country where the company is, the specific services for that country are displayed in the country language and in english.

    How can I make this set-up with WMPL
    I am using wordpress multisite.

    Rgds

  17. Hello, I have a website translated with qtranslatex and want to know if it is easy to change it to WPLN without suffering any problems. Do you offer any support to help with the change ?

    Thank You

  18. Do WPML support automatic language display based on the user’s language preferences in the browser (assuming the translation exists for the given page).

    Thanks,
    Ryan

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