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40,617 Responses to “Pre-sales Questions”
Hello,
I already bought WPML and built a site with it. My WPML lisence expired and I can no longer access my account. Do I need to repurchase WPML in order to renew my subscription?
Thank you,
Emilie
Hi, I have purchased WPML plugin yesterday by PayPal, but I haven’t received any email from you, may I know its take how long to process the confirmation? thanks.
Hello, yes, there are some issues with your account. I can see your user is in our system but there is not active subscription assigned. I’m contacting our admins right now to sort it out. We will keep you posted. Sorry for the inconvenience.
We have already processed you order and you should see an email from our system with the credentials. Please check your SPAM folder if you cannot see it.
I pruchased the Multilingula CMS yesterday via paypal, but i didnt receive a confirmation nor the download link yet, name is Margit Lillak, please check or I will have to apply for a refund.
Hello Margit, our admins are checking your case. If there is anything wrong with your account, it will get fix as soon as possible and your credentials will be resent. We will keep you posted.
Just bought WPML (yesterday), but my order history is empty, and the only thing available for download in my account is Woo Commerce. Can you please look into it? Somewhere I can send my log-in details?
Hello Anja,
our admins say that we resent you the credentials. If you haven’t checked it yet, please check your inbox again now. We are sorry for the inconvenience.
hi
There is a problem with the appearance of arabic products on the site. I can only view 3 arabic products on product page. there was no problem with the other languages products.
Hey! i just purchased WPML but i insert my email the wrong way, how can i log in in my account if i can’t access the mail i wrote?
Thank you and sorry for the inconvenience.
Hello Pietro, we updated your email. We used the one you sent us this comment with. If you want to change it, please let us know. New login details were sent to this new email address.
We are currently developing a new site for one of our Canadian products, and will need it in French as well. With the current site, we had every page and post duplicated and translated manually from English to French due to programmatic website translators not translating into proper sentences. While the French translation was technically correct, the sentences didn’t seem to be. Can we achieve this with WPML? Is there an English to French demo available that our product team can review? Thanks!
Hello Andy,
using WPML you can make your website available in English and French, including WooCommerce products but please note that WPML doesn’t translate your content automatically. If you are interested in professional translations, we have a few services integrated with WPML, which you can see here: https://wpml.org/documentation/content-translation/
Hello,
we tried to activate the WPML plugin (and tried two different php versions to be sure), but we just cannot have it activated. Whatever we try, we only get a message “Sorry you have to activate the plugin wpml! Back to wordpress admin”
Hello. I am trying to buy your product and my CC is not working on the site. Can you help? My CC is good. The note I get says: Failed to authorize: Authorization Failed.
I purchased the plugin last year but didn’t notice it expired already. Worse yet, I even lost my old plugin files. And now, as I try to access my wpml account, it seems that it won’t allow me any longer to download even the old plugin.
What’s the best thing to do aside from the renewal?
I’m searching a plugin to import a excel with my products. This products will be multilingual.
I find this link.
WPML All Import plugin – website Import with WPML
In this link I read that I need this plugins:
WP All Import plugin
WPML Multilingual Blog/CMS plugin
WPML All Import add-on
If you want to import WooCommerce products, you’d also need WooCommerce Add-On Pro.
But I’m not sureIf I need all this plugins because I only want to import my products from excel ….
Could you tell me If this process It’s possible ? If is possible, could you tell me wich plugins I need ?
I want to import a excel file that contain my multilingual products.
I’m not sure which plugins I need to purchase, because I only want to
import from excel only multilingual products….
Can you help me?
Thanks
I’ve purchased the $29 license, and you’ve purchased it for 3 times. Also I can’t login to download the plugin, when I’ve tried to use forget password option, it keeps telling me that mail not found. Finally, I didn’t received a receipt after the payment.
Hello. Our admins will check all your orders and if there are any issues they will fix it. We will keep you posted. We will also send you an email with a new password.
We need this to be fixed asap, please send the login details and refund 2 transactions, you’ve charged the credit card 3 times and didn’t send any download link or even login details, this has to be fixed asap.
Hello, normally it takes a few minutes but recently we had some issues in our system. We are checking your case. If there is still anything wrong with your account it will be resolved ASAP. We will keep you posted. We apologize for any inconvenience this may have caused you.
We are 501c3 non profit in USA and would like to get licensing for WPML on 2 websites either annual or lifetime.
Please provide instructions for sign up
Hello,
I’m sorry but we no longer support non profits with free licenses. You would need to buy WPML or find a developer who has a WPML license and they can build a site for you since our licensing system allows to build many sites with one license.
I work for a Translation Company and I recommend a lot of my clients who use WP to purchase WPML, so we can link it with our Wordbee Beebox translation platform.
However sometimes they run into issues, and I’d like to be able to have an account so I can correspond to support and explain the issues on their behalf.
Is there any possibility I could get an login account for this purpose?
Hello Bruno, our admins are checking it. If there are any issues with your account, they will be resolved ASAP. We will keep you posted. We apologize for the inconvenience.
Hello! please i already buy the Multilingual CMS Lifetime, and create an account but i can´t download the software, says WooCommerce Multilingual!!! i need the wordpress CMS instalation! where i can find it? Thanks so much!
Hello. I bought WPML last night and it says the order is on hold until it can confirm payment. How long does the process take to confirm? I would expect for the confirmation to be almost immediate. Thanks.
hello i have purchased WPML CMS and when i go to download page it says WooCommerce extentions and if i want to download the WPML CMS i have to pay extra 29$ i already paid 79$ and it says WPML CMS help please i have work need to be done??
Hi, I can see on my bank account that I have paid for the licence but I still haven’t heard about you. What can I do? I’m really disappointed by your service. Can I get a refund?
Marie, I apologize for this delay. Our system attempted to send your new-account email right after you paid. I now see that your email server got back to us with a failure message (your minibok.co email). Is there another email that we can use?
Hello,
I already bought WPML and built a site with it. My WPML lisence expired and I can no longer access my account. Do I need to repurchase WPML in order to renew my subscription?
Thank you,
Emilie
Hello Emilie
Yes you need to renew it to access downloads and support again. Log in to your account and you will be presented with your options.
Kind regards,
Hi, I have purchased WPML plugin yesterday by PayPal, but I haven’t received any email from you, may I know its take how long to process the confirmation? thanks.
Hello, yes, there are some issues with your account. I can see your user is in our system but there is not active subscription assigned. I’m contacting our admins right now to sort it out. We will keep you posted. Sorry for the inconvenience.
We have already processed you order and you should see an email from our system with the credentials. Please check your SPAM folder if you cannot see it.
Hi, I have received the confirmation email, thanks for your help.
Great, thank you.
I pruchased the Multilingula CMS yesterday via paypal, but i didnt receive a confirmation nor the download link yet, name is Margit Lillak, please check or I will have to apply for a refund.
Hello Margit, our admins are checking your case. If there is anything wrong with your account, it will get fix as soon as possible and your credentials will be resent. We will keep you posted.
We have resent you the credentials, please check your inbox now. If you don’t find an email from our system, please also check your spam folder.
Hi,
Just bought WPML (yesterday), but my order history is empty, and the only thing available for download in my account is Woo Commerce. Can you please look into it? Somewhere I can send my log-in details?
Thanks in advance,
Regards,
Anja
Hello Anja,
our admins say that we resent you the credentials. If you haven’t checked it yet, please check your inbox again now. We are sorry for the inconvenience.
hi
There is a problem with the appearance of arabic products on the site. I can only view 3 arabic products on product page. there was no problem with the other languages products.
link= https://www.b4checkup.com/product-category/departments-ar/?lang=ar
Hello, for technical help, please use our support forum:
https://wpml.org/forums/forum/english-support/
Hey! i just purchased WPML but i insert my email the wrong way, how can i log in in my account if i can’t access the mail i wrote?
Thank you and sorry for the inconvenience.
Hello Pietro, we updated your email. We used the one you sent us this comment with. If you want to change it, please let us know. New login details were sent to this new email address.
We are currently developing a new site for one of our Canadian products, and will need it in French as well. With the current site, we had every page and post duplicated and translated manually from English to French due to programmatic website translators not translating into proper sentences. While the French translation was technically correct, the sentences didn’t seem to be. Can we achieve this with WPML? Is there an English to French demo available that our product team can review? Thanks!
Hello Andy,
using WPML you can make your website available in English and French, including WooCommerce products but please note that WPML doesn’t translate your content automatically. If you are interested in professional translations, we have a few services integrated with WPML, which you can see here: https://wpml.org/documentation/content-translation/
Hello,
we tried to activate the WPML plugin (and tried two different php versions to be sure), but we just cannot have it activated. Whatever we try, we only get a message “Sorry you have to activate the plugin wpml! Back to wordpress admin”
Can you please advise how to proceed?
Thanks a lot.
Hello, please open a ticket in our support forum. This is where we provide technical help for your customers.
Hi,
The Multilingual CMS Lifetime edition found
https://wpml.org/purchase/
is valid for one site (WP instance) only or as many as I need?
Will
You can install it on as many sites as you need.
Hello. I am trying to buy your product and my CC is not working on the site. Can you help? My CC is good. The note I get says: Failed to authorize: Authorization Failed.
Thanks.
In our purchase page, you can choose PayPal and 2checkout. If one of them doesn’t like your card, can you try the other payment processor?
I purchased the plugin last year but didn’t notice it expired already. Worse yet, I even lost my old plugin files. And now, as I try to access my wpml account, it seems that it won’t allow me any longer to download even the old plugin.
What’s the best thing to do aside from the renewal?
Thanks.
Hello, our admins will check you case and if there are any issues found we will fix these immediately. I’ll keep you posted.
I’m searching a plugin to import a excel with my products. This products will be multilingual.
I find this link.
WPML All Import plugin – website Import with WPML
In this link I read that I need this plugins:
WP All Import plugin
WPML Multilingual Blog/CMS plugin
WPML All Import add-on
If you want to import WooCommerce products, you’d also need WooCommerce Add-On Pro.
But I’m not sureIf I need all this plugins because I only want to import my products from excel ….
Could you tell me If this process It’s possible ? If is possible, could you tell me wich plugins I need ?
Hello, if you want to use WPML to have your products in many languages in WordPress, then yes, all these plugins will be needed. Here’s the full list of plugins that are required to run a multilingual WooCOmmerce store. https://wpml.org/documentation/related-projects/woocommerce-multilingual/#required-plugins
Hi,
I have a question. How much cost upgrade from CMS to lifetime?
Is it only diffrent between prices – 116$?
Yes, exactly.
I want to import a excel file that contain my multilingual products.
I’m not sure which plugins I need to purchase, because I only want to
import from excel only multilingual products….
Can you help me?
Thanks
Hi again. Your previous comment was awaiting moderation. I have just replied.
Hello,
I’ve purchased the $29 license, and you’ve purchased it for 3 times. Also I can’t login to download the plugin, when I’ve tried to use forget password option, it keeps telling me that mail not found. Finally, I didn’t received a receipt after the payment.
Kindly fix this ASAP.
Hello. Our admins will check all your orders and if there are any issues they will fix it. We will keep you posted. We will also send you an email with a new password.
Thank you for your fast reply.
Hello,
When I may get a reply as I’m in hurry.
Hello, yesterday we sent you an email with credentials. Did you receive it? My colleague tells me that there was also a typo in your email.
We need this to be fixed asap, please send the login details and refund 2 transactions, you’ve charged the credit card 3 times and didn’t send any download link or even login details, this has to be fixed asap.
Please let me know if you got emails from us.
Unfortunately I didn’t revive any mails from you.
Try to send to the mail Ive specified on this reply.
ok, thank you.
I ordered the pluin today, using credit card. How long does it take to register the order?
Hello, normally it takes a few minutes but recently we had some issues in our system. We are checking your case. If there is still anything wrong with your account it will be resolved ASAP. We will keep you posted. We apologize for any inconvenience this may have caused you.
We’ve sent you an email with the login credentials. Please confirm that you have received it.
Thank you,
I’ve just received it. What about the refund?
My colleague Irina is handling it. We will keep you posted.
Yes, I received the email with credentials. Thank you
We are 501c3 non profit in USA and would like to get licensing for WPML on 2 websites either annual or lifetime.
Please provide instructions for sign up
Hello,
I’m sorry but we no longer support non profits with free licenses. You would need to buy WPML or find a developer who has a WPML license and they can build a site for you since our licensing system allows to build many sites with one license.
Hi Guys,
I work for a Translation Company and I recommend a lot of my clients who use WP to purchase WPML, so we can link it with our Wordbee Beebox translation platform.
However sometimes they run into issues, and I’d like to be able to have an account so I can correspond to support and explain the issues on their behalf.
Is there any possibility I could get an login account for this purpose?
Thanks,
Anthony.
Hello Anthony,
if you represent a translation service how about joining WPML’s Translation Service integration program? Please apply here:
https://wpml.org/documentation/content-translation/how-to-add-translation-services-to-wpml/#add-service-form
Hi,
Today, I bought the Multilingual [edited] but did not receive an e-mail with a new account.
I created a new account using the e-mail address [edited] and the plugin that I paid for is not listed there for me to download.
When I try to open a Support ticket it says that support is available only for paid users.
May someone help me fix this issue?
Thanks,
Bruno
Hello Bruno, our admins are checking it. If there are any issues with your account, they will be resolved ASAP. We will keep you posted. We apologize for the inconvenience.
Hello! please i already buy the Multilingual CMS Lifetime, and create an account but i can´t download the software, says WooCommerce Multilingual!!! i need the wordpress CMS instalation! where i can find it? Thanks so much!
Hello, we will check your case and fix it ASAP. We will keep you posted. We apologize for the inconvenience.
when i enter to my orders says !You have no recent orders.!!!!! i have the Order Number! please! need help with this!
Hello,
I just bought WPML but didn’t receive any mail.
Can you help please?
Thank you.
Hello,
Our admins will check it and it will be fixed ASAP. We will keep you posted and we apologize for any inconvenience.
Hello. I bought WPML last night and it says the order is on hold until it can confirm payment. How long does the process take to confirm? I would expect for the confirmation to be almost immediate. Thanks.
Hello. We will check your records right now and send you the credentials again.
hello i have purchased WPML CMS and when i go to download page it says WooCommerce extentions and if i want to download the WPML CMS i have to pay extra 29$ i already paid 79$ and it says WPML CMS help please i have work need to be done??
Hello. Our admins will check it ASAP and we will resend you the credentials.
Hi, I bought 3 days ago the 79$ licence but didn’t get any email yet… best regards
Hello, our admins will check your account and we will send you the credentials once again.
Thank you!
Hi, I can see on my bank account that I have paid for the licence but I still haven’t heard about you. What can I do? I’m really disappointed by your service. Can I get a refund?
Marie, I apologize for this delay. Our system attempted to send your new-account email right after you paid. I now see that your email server got back to us with a failure message (your minibok.co email). Is there another email that we can use?