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37,012 Responses to “Pre-sales Questions”
Hello, i have an online shop and i would like to know if i can translate only the menu into arabic without having changes on the pages (because rtl will be effected on them so i will have problems with alignment)
Hello,
You can choose what to translate and what not. You can try WPML and see how it works. You can ask for help at our forum, if needed. If it does not suit your needs we will refund you. You have until 30 days to try it https://wpml.org/purchase/refunds-policy/
i want to purchase your plugin.
but i wanna know how much i have to spend in your plugin
to run perfectly with woo commerce plugin and porto themes.
thanks
Hi WPMAL Team,
Hopefully, you are having a good time. I am Sidra, the Content Manager from WPArena team. I was reading WordPress Multilingual Plugin review at WPMayor. It was a good review but lacks a lot of information/details that might be useful for the readers.
We at WPArena provide in-depth reviews and product analysis. We only write the review after thoroughly testing the product. This will cost you one-time charges of 250 dollars.
To proceed, we need the product copy/license for testing purposes and your PayPal ID for sending the invoice.
For more Information you’re welcome to visit our reviews section, for which the link is given below: https://wparena.com/category/reviews/
Waiting for your response
Kind Regards,
Sidra Zuberi sidra@wparena.com
Content Manager, WPArena
I have a blog that I’ve been running for a couple of years that contains a lot of content. I’d like to buy WPML to add another language to it but I don’t necessarily want to use it as translations. I’d like to know if it’s possible to have separate posts in each language or the second language content has to be necessarily be a translation of the English content.
Would I also have the option to have different menus in each language?
The answer to both questions is yes. I would recommend you to use WPML 3.9 though because we resolved a bug there with your requested scenario: “two unconnected posts with the same slug didn’t behave correctly”.
WPML 3.9 is currently in the third beta and very close to the final release.
Hello,
i am interested for buying WPML for a sites i should start development. My question is related for 2 things … with lifetime licence , can i use WPML at more than one site or just at one ? Second question is related for addons, lifetime licence inculding all addons or they are something what should be bought separatly ? In this i mean for lets say sticky links , woocommerce multilang , string translator etc.
Thanks in advance
Hello. I have a question about language negotiation.
The language redirection function with Polylang and Polylang Pro is limited to the start page. What about WPML?
Hello,
I’m not sure if I undestand your question, but let me explain what WPML offers in terms of language redirection. If you leave some of your pages without translation you can still enable the language switcher for those but redirect the user to the homepage. If you are asking about a feature that detects a user language (according to his/her browser settings), WPML provides such a feature (it’s disabled by default, you need to turn in on in WPML settings). Please about if your explain your problem and I will tell you what are the options in WPML?
Dear Agnes,
I purchased WPML and tested it, to discover that its language redirection function is not limited to the start page. If you never tried Polygang before, the fact that Polylang does it only with the start page would be rather surprising, but that is how Polylang works. In any way, this question has been settled in favor of WPML.
The only disadvantage I have found so far with WPML is that when I choose the “different languages in directories” option for the language URL format, I must use the ISO language code as the directory tag. Polylang allows me to use any tag as I decide. The ISO codes for Chinese are very long (zh-hans and zh-hant).
Have a good day!
Thanks for purchasing WPML and sharing your feedback. If you have any issues with using WPML, please open a ticket in our support forum. Have a good day too.
Hello.
We are a technical news website and more often than not the automatic translation is not great, so I would like to know if there is an option we can add on the frontend for readers to display original language (English)
Hello Guy,
WPML doesn’t translate your content automatically at all. You either provide your own translations or you can use one of the professional translation services that can be access via the WPML Translation Management add-on.
hi
I use 3 languages on my site. but I do not see the products I translate in arabic. I can not find what the problem is. i use wpml, handystore thema and woocommerce.
Hi,
I want to use multiple languages in my woocomerce website. I tried the “WooCommerce Multilingual” plugin but what I get is the following warning:
“WooCommerce Multilingual is enabled but not effective. It requires WPML, WPML Translation Management, WPML String Translation and WPML Media in order to work”.
Theese four plugins are something different or are including in the “Multilingual CMS Lifetime” package. Means that if I purchase the “Multilingual CMS Lifetime” (195$) for a lifetime I will not need anything else for full compatibility and functionality?
Hello,
We are interested in WPML Multilingual CMS as our website will be serving 3 languages, French, English and Arabic. I have seen online that you offer your plug-in for Free to non-profits. We are a non-profit organization that aims to help youth.
Please advise if there is any offers or discounts that we can use.
Thanks
Hello Nour,
I am afraid we have stopped supporting new non-profits. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you. https://wpml.org/purchase/refunds-policy/
I am afraid we have not tested BigBazaar. Still, if the author has followed WordPress documentation thoroughly the theme should be basically compatible.
Also note you’re welcome to try WPML with it and see how they work. If you need help, our supporters at the forum will assist you. We will also be happy to work with the author on the compatibility, if needed. If, after all, WPML does not suit your needs we will refund you right away. You have up to 30 days to try it http://wpml.org/purchase/refunds-policy/
I tried to purchase the Multilingual CMS, but my card was (not to be honored). I use this card every day for online purchasing. Can you please support me – I would need your product urgently.
Best,
Noemi
Hello Peter,
1. You can check if your theme is compatible with WPML here: https://wpml.org/documentation/theme-compatibility/
But please note that even if your theme is not on that list, you still will be able to translate basic stuff, such as pages, posts, menus.
2. No, it doesn’t.
3. Yes, translated posts and pages will have their own URLs but you need to enter the translations yourself.
4. WPML doesn’t have such an option. Automatic translations don’t provide any value for search engines such as Google. If you want your site to be ranked well in search engines, you need human made translations.
I want to purchase the WPML But I am confused whether the WPML will support Burmese language or not , Please provide a documentation guide so that we will assured that plugin will support burmese language
You have told me that in the previous reply that Burmese language can be set up manually, Will you provide support for the installation of Burmese language and will provide the .po and .mo file also for the setup, Please check our website http://weblance.co.in/armstrong/ and guide what plan will be suitable for us
Our supporters can help you to sort out problems with WPML if you get stuck but cannot do the whole job for you. If you need some custom work to be done, you can reach out one of our consultants: https://wpml.org/documentation/support/wpml-contractors/
If your theme (and plugin) provides the po and mo files, you will be able to translate these strings using WPML (I’m not sure if that was your question). Thanks for the link to your site. I don’t know which WP theme it uses.
Is WPML plugin compatible with Titan Framework? I have a custom website build on Titan Framework and Metabox plugin and all the multilanguage version of the site is build from code practically. I would like to implement your plugin on my site.
I would appreciate your answer as soon as possible!
Hello Ivona,
none of these two plugins you’ve mentioned wasn’t tested by our Compatibility Team but WPML allows you to translate meta boxes so don’t consider these two plugin incompatible. You might give it a try and test these plugins with WPML by yourself, keeping our refund policy in mind. For creating custom post types and custom fields you can also use the Toolset Types plugin which is WPML compatible (the same company behind).
I’m looking to manually translate my wordpress site into Polish. Firstly, do you offer a Polish option and secondly, which package would I have to purchase from you? My website consists of 8 pages and around 2,500 words – if that’s even applicable.
Hello Dat,
you can make you website available in English and Polish languages using WPML. Please note that WPML doesn’t translate your content automatically. If you don’t have anybody who can do the translation work for you, you can use one of the professional translation services that are integrated with WPML. In that case you will need to buy the CMS package since it includes the Translation Management module which allows you to send your posts and pages to translation services directly from your WordPress site. Here’s the list of translation services that are integrated with WPML: https://wpml.org/documentation/content-translation/ You would need to get in touch with the services individually to ask for their pricing.
Thanks for the response Agnes. I do have someone to manually translate the text so, with that in mind, would I still need the CMS package? I use WP theme ‘Jupiter’.
The Jupiter theme is compatible with WPML. The Blog package includes only the WPML main plugin and it will suffice for translating basic elements such as pages, posts, categories, tags, menus. You can start with the Blog version and if it turns out that you also need to translate some other elements (images, theme options, sliders, …) you can upgrade to the CMS version for the difference in purchase price. You will find a link in your WPML account.
Hi, on our homepage we say “Works on WordPress 3.9 – 4.9.1” but we recommend using WPML with the most recent version of WordPress, which is now 4.9.1 to avoid security issues. If you renew before your current subscription expires you pay $39. You will see the renewal pricing at the bottom of this page: https://wpml.org/purchase/ Renewing is optional.
I just purchased WPML Blog version which is supposed to be for small blogs as mentioned in the price table. Now I received the WooCommerce Plugin instead in the Download section. Thought maybe it is just the title but no, it is indeed only the WooCommerce Plugin.
I already asked for a refund but could you please help me out with an answer … what went wrong? Why do I get this plugin and not the core WPML standard one? How do I buy AND get the Blog Version?
Could you please describe the exact steps you followed to download WPML? And I will tell you where exactly you made a mistake. Even if you bought the Blog version, you should end up with the WPML plugin, not the WooCommerce plugin.
– After I have been reading through the WPML Features I landed on: https://wpml.org/purchase/
– I chose the 29$ version on the left side.
– In the following mask I entered Name, Email and chose paypal pay method.
– I was forwarded as usual to my paypal account, accomplished the payment and was redirected to WPML.org. (Strange was one thing though, I wasn’t ever asked for a login name nor set up an account before.)
– Received the message on screen: “You can now download the plugin under “Download” section in your account”
– I had to ask for password renewal first (I had none) and then entered my Account.
– Went to the download section and saw the plugin: the wrong one as above written.
These are all steps. I am looking forward to solve this and start as soon as possible with my translations. Thank you.
There is no subscription attached to your email in our system. We need to know your order number to see the status of your order. Probably your order hasn’t completed correctly. Please use this form to send us your order number since we cannot exchange sensitive data via comments. https://wpml.org/home/contact-us/contact-form/
Hi there,
I would like to buy the WPML plugin and use it with Buddypress Multilingual.
I want to make every buddypress user able to select his language so that his front-end is in this selected language.
Can I do that with those plugins ?
Thanks in advance
Hello, I’ve placed on order yesterday and payed it through paypal but it’s not added to my account and can’t download the plugin, can you please assist?
Hi,
I am trying to make my website a multilingual site..
Which module or versions would be suitable for me ,(Multilingual Blog) or (Multilingual CMS)?
I am not a developer, I am using one of those ready made themes, purchased from themeforest.
on the license type overview it states “Websites – Unlimited” – What does this mean? Will i be able to use one license for multiple WordPress installations?
Hello, i have an online shop and i would like to know if i can translate only the menu into arabic without having changes on the pages (because rtl will be effected on them so i will have problems with alignment)
Hello,
You can choose what to translate and what not. You can try WPML and see how it works. You can ask for help at our forum, if needed. If it does not suit your needs we will refund you. You have until 30 days to try it https://wpml.org/purchase/refunds-policy/
Kind regards,
i want to purchase your plugin.
but i wanna know how much i have to spend in your plugin
to run perfectly with woo commerce plugin and porto themes.
thanks
for life time
Hello Arker,
Thanks for your interest. You will need the CMS version (79$) or the lifetime version (195$). Both include our WCML bridge plugin.
Kind regards,
Myanmar language is available . Right?
Myanmar is not available by default but this is not a problem because you can add as many languages as you need. You can follow the instructions provided here:
https://wpml.org/documentation/support/editing-wpmls-languages-table/
Hi WPMAL Team,
Hopefully, you are having a good time. I am Sidra, the Content Manager from WPArena team. I was reading WordPress Multilingual Plugin review at WPMayor. It was a good review but lacks a lot of information/details that might be useful for the readers.
We at WPArena provide in-depth reviews and product analysis. We only write the review after thoroughly testing the product. This will cost you one-time charges of 250 dollars.
To proceed, we need the product copy/license for testing purposes and your PayPal ID for sending the invoice.
For more Information you’re welcome to visit our reviews section, for which the link is given below:
https://wparena.com/category/reviews/
Waiting for your response
Kind Regards,
Sidra Zuberi
sidra@wparena.com
Content Manager, WPArena
Hi Sidra,
Thanks for reaching out! I just sent you an email.
Marine (Partnerships Manager at WPML and Toolset)
Hello,
I have a blog that I’ve been running for a couple of years that contains a lot of content. I’d like to buy WPML to add another language to it but I don’t necessarily want to use it as translations. I’d like to know if it’s possible to have separate posts in each language or the second language content has to be necessarily be a translation of the English content.
Would I also have the option to have different menus in each language?
Thank you
The answer to both questions is yes. I would recommend you to use WPML 3.9 though because we resolved a bug there with your requested scenario: “two unconnected posts with the same slug didn’t behave correctly”.
WPML 3.9 is currently in the third beta and very close to the final release.
New account not reached ?
Hello Kemal,
The mail with the credentials came back rejected. I have resent it now. Please confirm.
Kind regards,
Hello,
i am interested for buying WPML for a sites i should start development. My question is related for 2 things … with lifetime licence , can i use WPML at more than one site or just at one ? Second question is related for addons, lifetime licence inculding all addons or they are something what should be bought separatly ? In this i mean for lets say sticky links , woocommerce multilang , string translator etc.
Thanks in advance
1) All WPML subscription can be used in as many sites as you develop.
2) The lifetime license includes all the add-ons.
Hello. I have a question about language negotiation.
The language redirection function with Polylang and Polylang Pro is limited to the start page. What about WPML?
Hello,
I’m not sure if I undestand your question, but let me explain what WPML offers in terms of language redirection. If you leave some of your pages without translation you can still enable the language switcher for those but redirect the user to the homepage. If you are asking about a feature that detects a user language (according to his/her browser settings), WPML provides such a feature (it’s disabled by default, you need to turn in on in WPML settings). Please about if your explain your problem and I will tell you what are the options in WPML?
Dear Agnes,
I purchased WPML and tested it, to discover that its language redirection function is not limited to the start page. If you never tried Polygang before, the fact that Polylang does it only with the start page would be rather surprising, but that is how Polylang works. In any way, this question has been settled in favor of WPML.
The only disadvantage I have found so far with WPML is that when I choose the “different languages in directories” option for the language URL format, I must use the ISO language code as the directory tag. Polylang allows me to use any tag as I decide. The ISO codes for Chinese are very long (zh-hans and zh-hant).
Have a good day!
Thanks for purchasing WPML and sharing your feedback. If you have any issues with using WPML, please open a ticket in our support forum. Have a good day too.
We can not create new sitekeys. Is our license not valid anymore? What to do?
Hello Leo,
I have replied to your mail about this.
Kind regards,
Hello.
We are a technical news website and more often than not the automatic translation is not great, so I would like to know if there is an option we can add on the frontend for readers to display original language (English)
Thank you
Hello Guy,
WPML doesn’t translate your content automatically at all. You either provide your own translations or you can use one of the professional translation services that can be access via the WPML Translation Management add-on.
hi
I use 3 languages on my site. but I do not see the products I translate in arabic. I can not find what the problem is. i use wpml, handystore thema and woocommerce.
Hello,
I have replied to your mail about this.
Kind regards,
Hi,
I want to use multiple languages in my woocomerce website. I tried the “WooCommerce Multilingual” plugin but what I get is the following warning:
“WooCommerce Multilingual is enabled but not effective. It requires WPML, WPML Translation Management, WPML String Translation and WPML Media in order to work”.
Theese four plugins are something different or are including in the “Multilingual CMS Lifetime” package. Means that if I purchase the “Multilingual CMS Lifetime” (195$) for a lifetime I will not need anything else for full compatibility and functionality?
Hello,
All these plugins are included in the lifetime as well as the CMS package.
Kind regards,
Hello,
We are interested in WPML Multilingual CMS as our website will be serving 3 languages, French, English and Arabic. I have seen online that you offer your plug-in for Free to non-profits. We are a non-profit organization that aims to help youth.
Please advise if there is any offers or discounts that we can use.
Thanks
Hello Nour,
I am afraid we have stopped supporting new non-profits. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you.
https://wpml.org/purchase/refunds-policy/
Kind regards,
Hello
i missed my renewal this year
i didn’t receive any warning email for this end of november
how can i do to catch it now ?
Thxs for your help
Hello Cedric,
I will check with the Systems team if we sent you the notification for renewal. I will contact you via e-mail about this.
Thanks,
I have Envato Theme name ” BIGBAZAAR” please confirm as I wanted the currency Options in my website.
Dear Mushtaque,
Thanks for asking. You can see here a list of compatible themes.
http://wpml.org/documentation/theme-compatibility/
I am afraid we have not tested BigBazaar. Still, if the author has followed WordPress documentation thoroughly the theme should be basically compatible.
Also note you’re welcome to try WPML with it and see how they work. If you need help, our supporters at the forum will assist you. We will also be happy to work with the author on the compatibility, if needed. If, after all, WPML does not suit your needs we will refund you right away. You have up to 30 days to try it http://wpml.org/purchase/refunds-policy/
Hope this helps!
I tried to purchase the Multilingual CMS, but my card was (not to be honored). I use this card every day for online purchasing. Can you please support me – I would need your product urgently.
Best,
Noemi
Hello, what kind of message do you get and when?
Hi
1/Is my theme compatible?
2/ Does this plugin automatically translate all my posts to other languages I request?
3/ If I choose to translate all my posts to 10 languages, does each language have its own Urls’s which will can be indexed by google?
4/ Is it simple enough to auto translate all my posts to another language?
Thank you
Peter
Hello Peter,
1. You can check if your theme is compatible with WPML here: https://wpml.org/documentation/theme-compatibility/
But please note that even if your theme is not on that list, you still will be able to translate basic stuff, such as pages, posts, menus.
2. No, it doesn’t.
3. Yes, translated posts and pages will have their own URLs but you need to enter the translations yourself.
4. WPML doesn’t have such an option. Automatic translations don’t provide any value for search engines such as Google. If you want your site to be ranked well in search engines, you need human made translations.
I want to purchase the WPML But I am confused whether the WPML will support Burmese language or not , Please provide a documentation guide so that we will assured that plugin will support burmese language
Hello, thanks for your interest in WPML. You can add Burmese language manually, this tutorial explains how:
https://wpml.org/documentation/support/editing-wpmls-languages-table/
You have told me that in the previous reply that Burmese language can be set up manually, Will you provide support for the installation of Burmese language and will provide the .po and .mo file also for the setup, Please check our website http://weblance.co.in/armstrong/ and guide what plan will be suitable for us
Our supporters can help you to sort out problems with WPML if you get stuck but cannot do the whole job for you. If you need some custom work to be done, you can reach out one of our consultants: https://wpml.org/documentation/support/wpml-contractors/
If your theme (and plugin) provides the po and mo files, you will be able to translate these strings using WPML (I’m not sure if that was your question). Thanks for the link to your site. I don’t know which WP theme it uses.
Hello,
Is WPML plugin compatible with Titan Framework? I have a custom website build on Titan Framework and Metabox plugin and all the multilanguage version of the site is build from code practically. I would like to implement your plugin on my site.
I would appreciate your answer as soon as possible!
Thanks!
Hello Ivona,
none of these two plugins you’ve mentioned wasn’t tested by our Compatibility Team but WPML allows you to translate meta boxes so don’t consider these two plugin incompatible. You might give it a try and test these plugins with WPML by yourself, keeping our refund policy in mind. For creating custom post types and custom fields you can also use the Toolset Types plugin which is WPML compatible (the same company behind).
Hi,
I’m looking to manually translate my wordpress site into Polish. Firstly, do you offer a Polish option and secondly, which package would I have to purchase from you? My website consists of 8 pages and around 2,500 words – if that’s even applicable.
Thanks.
Hello Dat,
you can make you website available in English and Polish languages using WPML. Please note that WPML doesn’t translate your content automatically. If you don’t have anybody who can do the translation work for you, you can use one of the professional translation services that are integrated with WPML. In that case you will need to buy the CMS package since it includes the Translation Management module which allows you to send your posts and pages to translation services directly from your WordPress site. Here’s the list of translation services that are integrated with WPML: https://wpml.org/documentation/content-translation/ You would need to get in touch with the services individually to ask for their pricing.
Thanks for the response Agnes. I do have someone to manually translate the text so, with that in mind, would I still need the CMS package? I use WP theme ‘Jupiter’.
The Jupiter theme is compatible with WPML. The Blog package includes only the WPML main plugin and it will suffice for translating basic elements such as pages, posts, categories, tags, menus. You can start with the Blog version and if it turns out that you also need to translate some other elements (images, theme options, sliders, …) you can upgrade to the CMS version for the difference in purchase price. You will find a link in your WPML account.
Thanks Agnes. Very helpful.
Plugin WPML work on wordpress 4.6.1?
What is account renewal per year?
Your previous comment was waiting for moderation. I have just replied.
Plugin WPML use to wordpress version 4.6.1?
What is Account renewal per year support 1 year?
Hi, on our homepage we say “Works on WordPress 3.9 – 4.9.1” but we recommend using WPML with the most recent version of WordPress, which is now 4.9.1 to avoid security issues. If you renew before your current subscription expires you pay $39. You will see the renewal pricing at the bottom of this page: https://wpml.org/purchase/ Renewing is optional.
Hello dear WPML Team,
I just purchased WPML Blog version which is supposed to be for small blogs as mentioned in the price table. Now I received the WooCommerce Plugin instead in the Download section. Thought maybe it is just the title but no, it is indeed only the WooCommerce Plugin.
I already asked for a refund but could you please help me out with an answer … what went wrong? Why do I get this plugin and not the core WPML standard one? How do I buy AND get the Blog Version?
Thank you for replies in advance.
Best regards,
Efkan
Could you please describe the exact steps you followed to download WPML? And I will tell you where exactly you made a mistake. Even if you bought the Blog version, you should end up with the WPML plugin, not the WooCommerce plugin.
Hi Agnes,
thank you for your quick reply.
– After I have been reading through the WPML Features I landed on:
https://wpml.org/purchase/
– I chose the 29$ version on the left side.
– In the following mask I entered Name, Email and chose paypal pay method.
– I was forwarded as usual to my paypal account, accomplished the payment and was redirected to WPML.org. (Strange was one thing though, I wasn’t ever asked for a login name nor set up an account before.)
– Received the message on screen: “You can now download the plugin under “Download” section in your account”
– I had to ask for password renewal first (I had none) and then entered my Account.
– Went to the download section and saw the plugin: the wrong one as above written.
These are all steps. I am looking forward to solve this and start as soon as possible with my translations. Thank you.
Hello, thank you. You did everything correctly. Let us check your account to see what’s wrong with it. I will keep you posted.
There is no subscription attached to your email in our system. We need to know your order number to see the status of your order. Probably your order hasn’t completed correctly. Please use this form to send us your order number since we cannot exchange sensitive data via comments. https://wpml.org/home/contact-us/contact-form/
My colleague Mercedes Barreda will send you an email asking for your order.
Dear Agnes, thank you for your quick support. I received the emails from Mercedes Barreda and replied already.
I am happy that you are here to help out since because of the missing subscription in your system, I couldn’t open any ticket.
Thank you again.
Cheers,
EFE
Hi there,
I would like to buy the WPML plugin and use it with Buddypress Multilingual.
I want to make every buddypress user able to select his language so that his front-end is in this selected language.
Can I do that with those plugins ?
Thanks in advance
Hello Matthias,
yes, it’s possible. Please check these two pages to see what exactly you can do with WPML and BuddyPress:
https://wpml.org/2016/12/buddypress-multilingual-1-5-5/
https://wpml.org/documentation/related-projects/buddypress-multilingual/
Hello, I’ve placed on order yesterday and payed it through paypal but it’s not added to my account and can’t download the plugin, can you please assist?
Hello Tim,
Can you please send me the invoice ID or the payment receipt here? https://wpml.org/home/contact-us/contact-form/
Thanks,
Hi,
I am trying to make my website a multilingual site..
Which module or versions would be suitable for me ,(Multilingual Blog) or (Multilingual CMS)?
I am not a developer, I am using one of those ready made themes, purchased from themeforest.
Thank you
Hello Shehab,
Thanks for your interest. To translate the theme string you will need the CMS version, which includes the String Translation module https://wpml.org/documentation/getting-started-guide/theme-localization/.
Write back if you need any further help.
Kind regards,
Hello,
on the license type overview it states “Websites – Unlimited” – What does this mean? Will i be able to use one license for multiple WordPress installations?
Thanks
Hello David,
Yes, you can use WPML on as many sites as you want with one subscription.
Best,