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39,401 Responses to “Pre-sales Questions”
Good day,
Is this plugin compatible with flatsome theme (i have not seen it under the theme compatibility section in your website and the theme says it is compatible with wpml)
Hello Yuliya,
I am afraid we do not offer discounts. You are welcome to buy a CMS subscription now for 79$ and in a few days upgrade to lifetime for the difference (116$). Note we will remove this offer in a few days. I suggest you do it at your earliest convenience.
Hello, Mercedes. It’s 4th of July soon. And I’m a refugee and making sites for dear life. We got terrible government who steels all the money given by the western system and Russia pulls us back. You’ve heard of war in Donbass?
Now, I’m starting to feel secure again, but still must care about best price. And for the main democracy holiday I’m asking you for a little help.
I’m working day and night and I buy on the borrowed money (which I was blessed to get from a happy investor). But you know investors require an outcome. So if there’s any slightest possibility to have this discount – my eyes and all the body will be eternally greatfull for a bit of extra rest.
God bless and thanks a lot
Our website developer we contracted with just notified us that the WPML plugin subscription used in our site was about to expire. It appears our web developer used their own WPML account to add the WPML plugin to our website. I would like to setup a new account under our company name and pay the $116 multilingual CMS upgrade fee. I see that the WPML plugin has an upgrade button but how do I create a new account, then switch accounts within the plugin and also get the lifetime upgrade for $116?
Hello Bill,
I am afraid you cannot do this from your developer account and have a new account created under your name at the same time. You will have to either ask your developer to fully transfer the account to you or sign up with a brand new account and pay for the full subscription (195$). Note we will remove the lifetime offer soon. I suggest you buy it at your earliest convenience.
You do the translation or you can use the WPML Translation Management plugin (part of the CMS package) to send your content to professional translation services that are integrated with WPML but for these you pay extra, each service has its own pricing.
I am building a Real Estate Website which I am almost done. My website is connected to IDX which means the content is updated daily (because every day there are new properties for sale). If I purchase WPML CMS do I need to manually translate every property that comes on the market every single day? Or will the “Advanced Translation Editor for WPML” do it automatically? Thank you!
Hello Dan,
if you want your properties to appear in other languages, then yes, you need to translate them manually. You can also use a WPML option to display some of your posts in the original language if the translation doesn’t exist. You can learn more about this feature in the video included in this post: https://wpml.org/2017/11/wpml-3-9-beta-makes-content-duplication-a-thing-of-the-past/
The Advanced Translation Editor for WPML allows you to translate automatically but you need to do some work manually, as explained in this video: https://youtu.be/kAaSEpjijhQ?t=78
Ciao, I’m writing from Italy, I should like to buy your medium solution (79dollar) I have a question: when I will install your plugin, the menu will be translated in italian?
Many Thanks.
Hello, yes, using WPML you can translate the menu as well. WPML has a features that creates the menu in other languages based on the pages you translated (and you can adjust it, if needed) but please note that WPML doesn’t translate your content automatically.
Hi again, sorry for being so vague.
What I actually meant by a gift card, was a prepaid visa/master card (a debit card, not connected to a bank account).
Can that be used to purchase from your site?
Hello,
what do you mean that you are unable to download any updates? Best would be to create a ticket in our support forum so that our supporters can have a look. You can also try to unregister your WPML site and register it again.
We tried to purchase the Multilingual CMS. However, on the checkout page the “Unable to process this payment, please try again or use alternative method” error message always occurred. We are using Mastercard Credit Card.
Turns out that you need to contact your credit card company or use another credit card or a different payment processor (PayPal). Also, you can try in another browser.
i want to know the license can be used for one website only or i can use for my 2 other websites also? i am planning to upgrade to lifetime membership, so please clarify.
The set of plugins available in the WPML lifetime subscription is the same as the one included in the Multilingual CMS. Currently you can use the both for unlimited number of websites but it will change in two days when we change our subscription model. Please read more in this blog post: https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/
So if you are interested in upgrading to the Lifetime, today and tomorrow is your last chance.
Hello Anastasia,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/.
Hello Bernie,
We have not completed testing Flatsome with WPML fully. We are on it and once the work has completed we will announce it in our Compatibility Blog https://wpml.org/category/compatibility/
Remember you are also welcome to try WPML for 30 days. If it does not suit your needs we will refund you.
Good evening,
I own the Multilingual CMS (for 79), and want to upgrade to the lifetime version.
I cannot find however how to do this.
Can you help me ?
Thanks
Hello Wouter,
Please log in to your account and you will see a link to do it for the difference. Note this offer will be available until Wednesday only.
Hi,
At the moment i have a Multilingual CMS subscription which expires on 2018-09-15. Until when can i use the option to upgrade it for the lifetime subscription? I know you will be removing this option soon..
Thanks
I am using wpml with job monster theme. I use German and French languages. If I create a job in any of languages it will be available in both languages. If I apply for a particular language in either language and swithch to other still apply option is there means same job can be applied 2 times. How could i disble this. I need only one application for a job by a user and while switching to other language it must be showing status as already applied. How could i do this??
Hi, is there a change in the support policy for the unlimited website plugin purchase?
we are looking at buying the plugin for a single website and would like to have unlimited support and updates for the website, which was possible earlier.
Also, wanted to know if there is no update or support to the plugin after a year, does it affects the functionality of the plugin and website,
Hello Raj,
if you are interested in using WPML for unlimited number of site, you will need the WPML Agency subscription ($159).
After a year, if you don’t renew your subscription you can still use the plugins that you downloaded and/or installed but you will lose access to future updates and our support forum.
Good day,
Is this plugin compatible with flatsome theme (i have not seen it under the theme compatibility section in your website and the theme says it is compatible with wpml)
Hello,
We have not finished testing it. When we do we will announce it here https://wpml.org/blog/.
Kind regards,
Hi,
My WPML subscription ended and now I cannot find or access any WPML options in the backend. Is this normal? I’m so angry/confused with this.
As I want to uninstall it I need to do so completly by going to “WPML -> Support -> Troubleshooting” and choosing the option “Reset”.
Please, help me.
Thanks in advance!
This should not happen, your subscription shouldn’t affect in any way the functionality of the plugin.
I will write to you to get this resolved.
good day,
I have products as instance that have the description :
Pink Panther shirt for men
If i use WPML and decide to translate my website to french as instance, will the Pink Panther translate? (Or not since it starts in capital letter?)
Hello,
Thanks for your interest. WPML does not make automatic translations in itself. WPML allows you to choose what content to translate, so if you translate these words will depend on you https://wpml.org/documentation/translating-your-contents/.
On the other hand, we do have the option to use the Advanced Translation Editor, which includes automatic translations. More info here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/.
Hope this helps!
Hey, could you please give a discount on a lifetime version?
Hello Yuliya,
I am afraid we do not offer discounts. You are welcome to buy a CMS subscription now for 79$ and in a few days upgrade to lifetime for the difference (116$). Note we will remove this offer in a few days. I suggest you do it at your earliest convenience.
Kind regards,
Hello, Mercedes. It’s 4th of July soon. And I’m a refugee and making sites for dear life. We got terrible government who steels all the money given by the western system and Russia pulls us back. You’ve heard of war in Donbass?
Now, I’m starting to feel secure again, but still must care about best price. And for the main democracy holiday I’m asking you for a little help.
I’m working day and night and I buy on the borrowed money (which I was blessed to get from a happy investor). But you know investors require an outcome. So if there’s any slightest possibility to have this discount – my eyes and all the body will be eternally greatfull for a bit of extra rest.
God bless and thanks a lot
Hello Yuliya,
I am afraid we do not have any discounts, like I mentioned before.
Our website developer we contracted with just notified us that the WPML plugin subscription used in our site was about to expire. It appears our web developer used their own WPML account to add the WPML plugin to our website. I would like to setup a new account under our company name and pay the $116 multilingual CMS upgrade fee. I see that the WPML plugin has an upgrade button but how do I create a new account, then switch accounts within the plugin and also get the lifetime upgrade for $116?
Thx
Bill ONeil
Hello Bill,
I am afraid you cannot do this from your developer account and have a new account created under your name at the same time. You will have to either ask your developer to fully transfer the account to you or sign up with a brand new account and pay for the full subscription (195$). Note we will remove the lifetime offer soon. I suggest you buy it at your earliest convenience.
Kind regards,
Does WPML provide automatic translation for the whole website or do we need to do the translation?
You do the translation or you can use the WPML Translation Management plugin (part of the CMS package) to send your content to professional translation services that are integrated with WPML but for these you pay extra, each service has its own pricing.
I am building a Real Estate Website which I am almost done. My website is connected to IDX which means the content is updated daily (because every day there are new properties for sale). If I purchase WPML CMS do I need to manually translate every property that comes on the market every single day? Or will the “Advanced Translation Editor for WPML” do it automatically? Thank you!
Hello Dan,
if you want your properties to appear in other languages, then yes, you need to translate them manually. You can also use a WPML option to display some of your posts in the original language if the translation doesn’t exist. You can learn more about this feature in the video included in this post: https://wpml.org/2017/11/wpml-3-9-beta-makes-content-duplication-a-thing-of-the-past/
The Advanced Translation Editor for WPML allows you to translate automatically but you need to do some work manually, as explained in this video:
https://youtu.be/kAaSEpjijhQ?t=78
Ciao, I’m writing from Italy, I should like to buy your medium solution (79dollar) I have a question: when I will install your plugin, the menu will be translated in italian?
Many Thanks.
Hello, yes, using WPML you can translate the menu as well. WPML has a features that creates the menu in other languages based on the pages you translated (and you can adjust it, if needed) but please note that WPML doesn’t translate your content automatically.
Do you have any solution for the issue https://wpml.org/forums/topic/remove-trailing-slash-from-root-urls/
We are facing the same issue with our site where we are not able to remove slash from language root pages
For all the pages we have removed the slash using permalinks and for language root pages the slash at the end are creating redirect loops
Hello,
let me check with it with our supporters. I will keep you posted.
Hello, can you confirm that if i buy a lifetime account means, support and updates for lifetime. No additional costs for lifetime
Sam
Yes, but please note that we are about to remove this type of subscription https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/
Hy Agnes, Ohh i just upgraded now !!
Hi,
Can i purchase WPML using a gift card?
Hello, what sort of gift card are we talking about? Please explain.
Hi again, sorry for being so vague.
What I actually meant by a gift card, was a prepaid visa/master card (a debit card, not connected to a bank account).
Can that be used to purchase from your site?
Yes, it should work too but better if you check it by yourself.
“Our basic Blog package includes more than the features you’ll find in any free alternative and gives you reliable support and guaranteed updates.”
I have the basic blog package but is unable to download any updates. I was not aware that there was a time limit on the updates??
Hello,
what do you mean that you are unable to download any updates? Best would be to create a ticket in our support forum so that our supporters can have a look. You can also try to unregister your WPML site and register it again.
Hello,
We tried to purchase the Multilingual CMS. However, on the checkout page the “Unable to process this payment, please try again or use alternative method” error message always occurred. We are using Mastercard Credit Card.
Looking forward to your response.
Thank you.
Hello,
I will ask the person responsible for this area to have a look. In the meantime you can try again. We will keep you posted.
Turns out that you need to contact your credit card company or use another credit card or a different payment processor (PayPal). Also, you can try in another browser.
hi,
i want to know the license can be used for one website only or i can use for my 2 other websites also? i am planning to upgrade to lifetime membership, so please clarify.
thanks
Yes, but this is how it works now. We are about to change our subscription model, please read more here:
https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/
Hi,
I cannot see the agency option in my renewal as of now.
So if I renew my membership with lifetime WPML CMS with USD 116 then how I can use this license in my other websites?
The set of plugins available in the WPML lifetime subscription is the same as the one included in the Multilingual CMS. Currently you can use the both for unlimited number of websites but it will change in two days when we change our subscription model. Please read more in this blog post: https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/
So if you are interested in upgrading to the Lifetime, today and tomorrow is your last chance.
Hello, as I understand there is/was an opportunity for free WPML version for NGOs/charities? Is it still available?
Thank you so much in advance!
Hello Anastasia,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/.
Hope this helps!
Kind regards,
hello.
Currently i have SEO yoast installed in English.
Can your plugin translate the SEO in Spanish?
Yes, WPML is compatible with SEO Yoast and we also use it here, on our wpml.org site
Хорошего дня.
i was looking to translate pages and woocommerce products on the flatsome theme that uses the UX builder
1 – will this be compatible with the ux builder?
2 – would the blog with woocom option work or would I need to get the cms with woocom addon?
Hello Bernie,
We have not completed testing Flatsome with WPML fully. We are on it and once the work has completed we will announce it in our Compatibility Blog https://wpml.org/category/compatibility/
Remember you are also welcome to try WPML for 30 days. If it does not suit your needs we will refund you.
Kind regards,
Good evening,
I own the Multilingual CMS (for 79), and want to upgrade to the lifetime version.
I cannot find however how to do this.
Can you help me ?
Thanks
Hello Wouter,
Please log in to your account and you will see a link to do it for the difference. Note this offer will be available until Wednesday only.
Best,
Hi all,
as the license renewal didn’t work, I accidently purchased the renewal twice.
Therefore I would like to ask for a refund for one of those orders:
2434344 June 26, 2018
2272594 June 5, 2018
Cheers,
Joerg
Hello,
please send us your oder number through this form
https://wpml.org/home/contact-us/
and we will sort it our for you.
Hi,
At the moment i have a Multilingual CMS subscription which expires on 2018-09-15. Until when can i use the option to upgrade it for the lifetime subscription? I know you will be removing this option soon..
Thanks
Hello Miroslav,
Today is the last day to upgrade to lifetime. Log in to your account and you will see a link to do it.
Kind regards,
I am using wpml with job monster theme. I use German and French languages. If I create a job in any of languages it will be available in both languages. If I apply for a particular language in either language and swithch to other still apply option is there means same job can be applied 2 times. How could i disble this. I need only one application for a job by a user and while switching to other language it must be showing status as already applied. How could i do this??
Hello,
please ask your question in our support forum https://wpml.org/forums/forum/english-support/
We provide technical help only through our support forum. Here, I’m answering pre-sale questions here.
Hi, is there a change in the support policy for the unlimited website plugin purchase?
we are looking at buying the plugin for a single website and would like to have unlimited support and updates for the website, which was possible earlier.
Also, wanted to know if there is no update or support to the plugin after a year, does it affects the functionality of the plugin and website,
Thanks,
Raj Doshi
Hello Raj,
if you are interested in using WPML for unlimited number of site, you will need the WPML Agency subscription ($159).
After a year, if you don’t renew your subscription you can still use the plugins that you downloaded and/or installed but you will lose access to future updates and our support forum.