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40,587 Responses to “Pre-sales Questions”

  1. Hi there – I am looking for a site language switcher that doesn’t use flags, just the country two-letter codes (EN for english, DE for german). Is that possible with your product?
    many thanks

  2. Hello,
    I’m going to be migrating my site/store over to WordPress and using WooCommerce. They told me to use WPML for the site/store to be multi-language.

    The site/store will be in English and Portuguese at the moment. The challenge has to do with currency and the payment gateways. I’ll explain …

    For customers in Brazil, they not only need to see the site/store in Portuguese, but they need to see prices in Brazilian Reais AND use a Brazilian gateway which cannot be used by customers in any other country.

    The obvious solution would be to associate the Portuguese language version to Brazilian Reais and the Brazilian payment gateway. The problem is, many of my site visitors want to use the site in Portuguese even though they aren’t in Brazil and will need to use another payment gateway (PayPal), in USD.

    I’m thinking that perhaps an IP “sniff” could resolve this? Make currency/gateway choice based on location? But perhaps still offer a currency selector along with a language selector?

    I hope this made sense. Can WPML resolve this currency/checkout issue for me somehow?

    Thanks

    • WPML will certainly help you with the multi-currency setting of your site. You will be able to easy run a store and have different pricing in different currencies, at different languages.

      There is no simple way, which I know, to tell WooCommerce which payment gateway to use for different languages or IPs. If you add multiple checkout options, you can always include some bold text that says:
      “For use in Brazil:”
      “For use outside of Brazil:”

      I understand that it would be better to detect this automatically and offer just the ‘correct’ gateway.

      WooCommerce comes with an abundant filters and I’m sure that this can be achieved with a little bit of custom coding. We might be able to help with this development if that’s needed:
      http://custom.wp-types.com/

    • Thanks for the great support Amir,

      I clicked on the link to reply to your message, but I can’t tell here in this form if it’s going to show up in the right place. Hope so!

      Your solution for just offering multiple gateways and marking it clearly that one is for Brazil and the other for the rest of the world could work. Here’s another question for you and this one might be tricky with just one install of WooCommerce. I need to be able to control which products are offered by region. Well, just two “regions”. Brazil and the rest of the world. There are a couple of products I don’t offer in Brazil. Is there a way to achieve this? I know it can be done by language, but that won’t work in this case since for me it’s about region, not language. Can it be done?

      Also, can multiple currencies be controlled on the site independently of language? So the user can choose each one?

      Thanks,
      Scott

      • You can create products in any language. So, to have products for Brazil, you should create them in Portuguese language and not translate to English. And, the other way around too. You can create in English and not translate to Portuguese.

        If you display different languages per region, it will work fine. Otherwise, I don’t understand how you plan to distinguish between the products display per region.

        Same for currencies. Today, you can set different currencies (and pricing) for translations of products. Again, if you don’t use different languages, how will you distinguish between regions?

      • Hi Amir,
        Thanks for the reply. I’ll try to be clearer this time. The problem with attaching products to languages is that I know I have customers outside of Brazil who prefer to use Portuguese over English. So, if Product A is attached to English only and only available OUTSIDE of Brazil when someone outside of Brazil choses Portuguese they won’t see Product A, even though it’s available for their region. See what I mean? Any ideas?
        Would it make sense (and is it possible) to attach the products to a currency instead of a language? Or perhaps there’s a way to set up a “region selector” which would be independent of language? Perhaps this “region selector” could be disguised as a currency selector?
        Thanks,
        Scott

  3. Hi there! I currently have a site that is structurally in English (CMS, plugins, menus, etc) but posts are mostly in Greek (95% of posts are in Greek and the rest in English). So far, I have separated posts by language by adding “Greek” or “English” as tags.

    I am interested in buying WPML so that I can fully separate the Greek from the English posts and eventually to have one English post for each Greek one. How easy would it be at this point to do this, given that I have mixed-language content at the moment?

    Would I have to delete the English posts (exporting them first) and set the content as Greek and then translate into English, or is there a way to set content as Greek and then manually set the language for specific posts as English?

    Might sound complicated but I just don’t know what WPML will do to my site…

    Thank you!

    • You will need to manually go through the content and indicate what pages and posts are in which language. As you do this, you can also select what they translate. This way, the English and Greek would be linked together.

      The good news is that WPML keeps translations in different posts in the database. So, your existing content remains mostly unchanged. You will just need to tell WPML which language each item in.

      Does this help?

      • Yes that’s what I was looking for…

        However, I want to avoid actually having to go into each post and telling wpml what language it is in as I have over 300 posts. Could I do it “quick and dirty” by setting all posts as greek and then going into the very few english ones and changing them? Or can I simply select all greek posts, select greek as their language and then select all english posts and do the same?

        As far as I can tell, I will thus end up with an English version of my site, with a few English posts and a separate Greek version with the many Greek posts… is it as simple as this?

        I want to do things fast in order to concentrate on the actual translation of the posts… Thanks! Seems like a great product btw!

  4. Hi There,

    some questions: is the translations perfect or needs attention in terms of ensuring the translation quality?

    This allows use the same domains for all but in case my domain for different counties are different how can we use that. Imagining that my content is done originally in english or portuguese?

    This will provide the flags of all languages in the right top site f the page?

    Do the content takes how many minutes to be translated online? for example in your web page you have this working from english to portuguese or yo translated the content prior? Because the people always say that is better to translate than use software like that. please advice. Thanks and kind regards,
    ricardo
    please send me your answer to my email

    • WPML doesn’t translate content. It’s a tool that lets you write content in different languages in your site. We do offer optional translation, as a service, but that’s entirely up to you. If you want to translate yourself, you can do that and if you need help with professional translation, that’s available too.

      You can put different languages in different ‘folders’ or in different domains.

      Yes, WPML creates a language switcher, which you can add to your site. You can add it as a widget or by adding a single line of PHP to your theme. You can choose between different styles of language switchers and even create your custom one using WPML’s API.

  5. Second question: if when I change the language I wil have content in my videos in diferent language how can I change also the content? is possible to do that?
    thanks Ricardo

    • The only way I can think of is to create separate videos, one per language. Then, insert each of these videos to the content in that language. With WPML, translations are actually different posts (linked together), so each post can have other videos in it.

    • Yes, you can use Tamil language with WPML. You can use any of the pre-installed languages and always you can add your own languages. To do that, go to WPML->Languages and click on ‘edit languages’.

  6. Hello, I was wondering how the translator would work with another plugin that i have at the moment. Basically the other plugin lets me select multiple themes on one site. Default being my current theme and i can also choose which page or post i want to be on a different theme. Through videos on youtube i don’t see the translations being a separated page. How would i choose the theme of the translated pages? or will it automatically be the same theme as the page i chose?

    • If you are using a plugin that lets you run a different theme per page, you should be able to apply that as different themes per language. WPML uses separate posts/pages per language, so each page has its own settings.

    • Most themes work fine with WPML. Sometimes, there is a bit of configuration needed, to tell WPML what requires translation in the site. Our support staff is very experienced in this and will be happy to help you, whenever needed.

  7. Hi,

    When will the bug be fixed with the WooCommerce Catalog Visibility Options plugin? Cause I want to buy it asap when the bug is fixed.

    • Have you reported your issue to the WPML forum? The forum is better for properly describing an issue and follow up on it. Thanks!

  8. Hello, is there any trial version of your wordpress plugin? I’d like to try to see if it meets my requirement.

    Thanks

    • There is no ‘trial’ version, but we do offer 30-day money back guarantee. If you buy WPML and you are not 100% happy with it, tell us and we will refund your order. Doesn’t happy much 🙂

  9. Hi,

    I want to publish content in english as draft and translate with Icanlocanlize to Swedish (Published), and make whole my website look like swedish website. Is it possible? I dont need any langues switcher either.

    Can wpml handle this type of things?

    • Yes, sure. You can send draft content to translation. WPML can synchronize the ‘publish’ state between translations, so when you publish the English, the Swedish will be published too. Is this what you are looking for?

  10. Hi
    I’m running WPML 2.0.4.1 on WP 3.5.1
    i would like to buy and upgrade to last WPML version, my question is:
    if i upgrade will i loose all translation , and will this update create any problems on website, do you have any
    experiences regarding this situation
    I am not advance programer i do it as a hobby so i don’t want to make myself any problems regarding website
    Thank You in advance
    BR Marko

    • When you upgrade WPML, nothing should change in the site’s content, including translations. You don’t need to be a programmer to do this.

      However, since you are upgrading from a relatively old version, I strongly recommend that you back up your database before doing the upgrade. We do the same before we upgrade WordPress or any plugin (doesn’t matter which) on any of our sites.

  11. hi i am seling machines and would like to help the customer to navigate on my site but wen i use your program i must copy all machines to every language
    can i run only the menu in top and a few pages that i must translate
    then the rest still run on englich like now
    today i must copy all machine wen come a small change is to big job
    please take a look on my site to see if you have any ideas

    best regards
    per olesen

  12. Is this plugin technically a one post per language plugin? Let’s say, I have a seo plugin, is a translation then handled as an entirely new post, so I can use new seo metadata like post description?

    Thanks.

    • Exactly. Translations are stored in different posts. This way, translations also get their own custom fields and you can do independent SEO per language.

      • Thanks!

        Forgot to ask another thing: when I buy the blog variant and see I need the CMS variant, can I upgrade or do I have to take the tour over refund -> new buy?

  13. Hi

    This may sound a dumb question but does WPML do automatic ‘machine’ translation of site content? i.e. I don’t need to provide the translation (but I can if I need to).

    • Not dumb at all 🙂

      WPML doesn’t translate your content. It’s a tool that lets you translate yourself, or get help from translators. Generally speaking, machine translation for websites is a tricky issue. Mainly because Google bans it. If you want to use machine translation for your site, you can copy / paste text from Google translation, but WPML doesn’t interface to it automatically.

      BTW, there is no free machine translation API by Google anymore. They closed it down over a year ago. All machine translation API (which can be used for bulk translation) is a paid service nowadays.

  14. Hello there
    I have a dilema here !
    I have an Arabic language store website !!
    and I need to add english language to my customers !!
    so how can I manage to switch between look of the two language as the arabic version of the theme has been CSS’ed to get the RTL look .. and I want when I switch to english all the original CSS of that theme get restored to get the look of the LTR look.

    Thank You

    • What e-commerce plugin are you using for your site?

      WPML works well with WooCommerce, MarketPress and Jigoshop. For all these, we have ‘glue’ plugins that will let you run a multilingual e-commerce site.

      You will need to adapt your site’s CSS for both RTL and LTR display. You can have a loot at this older blog post for how we did it for our own site:
      http://wpml.org/2011/12/adding-rtl-support-for-theme/

  15. Hi Amir,

    This is the plugin i was looking for.
    I saw that WPML has a bowser detection. Does it mean that the visitor does not vene have to select the flag of his country?
    That is what I am looking for as well: to display the site in the language of the browser without having to select the country if not necessary.
    Please let me know how it works and if I understood it correctly.
    Thank you,
    Philippe

  16. Hi there, we have a client that is looking to put an international website together and we are interested in your plugin. Are you able to dynamically change the language with a query string? For example, could you go to abc.com/support?lang=fr for the french version of that page?

    Thanks in advance!

    • WPML will include the language in the URL of every content, so you don’t need to do this manually. However, if we need, you can always access WPML’s language constants and add to URLs yourself manually. This may be useful if you are creating logic that queries the database.

      To do this, you can use the constant ICL_LANGUAGE_CODE, explained here:
      http://wpml.org/documentation/support/wpml-coding-api/

  17. Hello, I’m actually “rebuilding” my website and want to do it with WordPress/Yin and Yang Theme (themeforest). I’d like to do it in 2 languages.
    It will be a portfolio online. I’ve seen a website using the same Theme with the “old” WordPress Multinlingual plugin. Do I have to buy the new one? Is this plugin well adapted
    or is there anything more “basic”.
    Thanks,
    Anne

    • I’m not sure what the ‘old’ plugin is. I suggest that you ask the theme author if Yin Yang is compatible with WPML. We have a very popular compatibility program, in which we work with theme authors and test compatibility together. If the theme author hasn’t tested it yet, we will be very happy to do this now.

    • Hello,

      I’d like to purchase WPML, but I’m a newbee in WordPress.
      I’ve already bought a Theme (Yin and Yang) which I want to customize and use as a multilingual portfolio website.

      What would be the best…
      1) Install and Customize the Yin and Yang Theme
      2) Upload all my contents
      3) Buy and install WPML
      4) Translate

      … Or do differently?

      Thanks and regards,

      Anne

  18. Hello, i am currently developing some premium themes to sell on theme forest. This plugin seems to be an interesting addition to my themes, it would definitely make them more attractive to possible buyers. Just wondering if you could clarify me on how the license for premium themes works, hat version do i need to buy to be able to distribute the plugin included on my themes, etc. Thank you very much!

    Paulo Natal

    • You should not distribute WPML with your themes. I suggest that you make the theme compatible with WPML. Here is a page that explains the basics:
      http://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/

      You can add a little link in the theme admin that tells people that the theme is designed for multilingual sites. If they want to have the site multilingual, they should buy WPML and install in the site. When you do that, use your affiliate link to WPML. This way, you give good service to your clients in Themeforest and you also get credited for every sale that comes through your theme.

      Does this make sense to you?

  19. Hello – we’re looking for a multi-language plugin for one of our client’s websites.

    To clarify, will switching the language on the homepage store that selection when browsing throughout the rest of the site?

    Thank you

    • Yes. WPML sets the language in the URL. When you switch the homepage language, you go to a different URL. For example, on our site, the Spanish homepage is:
      http://wpml.org/es/

      The Spanish homepage lists Spanish content and links to other Spanish pages. So, everything remains in that language. The only exception is if your site includes untranslated content. In that case, the visitor will go to that content in the default language and will stay in that language.

  20. Also – one more question…

    Our site would need two languages – english and spanish.

    it would need to use a custom xml webservice that we have developed to display boat listings. At present, the way we use this is by writing that webservice into the template page code and then creating a page in wordpress to assign that template to.

    When creating the spanish version of the boat listing page, as well as changing the content, could we assign it a different template so that it parsed the spanish version of the webservice instead?

    Thanks

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