All pages of french language can't be loaded.

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This topic contains 5 replies, has 3 voices.

Last updated by davidC-175 1 year, 9 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
April 13, 2023 at 12:04 pm #13464561
davidC-175	Hey there, we've got many language translations on site and everything works fine except one - the French language can't be loaded. It's getting stuck in infinite loading and ends with 502 Bad Gateway. Look here - hidden link All other languages work fine. There is nothing extra or special with FR.
April 13, 2023 at 2:58 pm #13466123
davidC-175	Hi, just an update. The problem persists even when all other plugins are down.
April 13, 2023 at 3:05 pm #13466159
Andreas	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. First of all please update your memory limit to 512 Please open and add the following code in your wp-config.php file, right after the database information lines of code. This file is located in your websites root folder. /** Memory Limit */ define('WP_MEMORY_LIMIT', '512M'); define( 'WP_MAX_MEMORY_LIMIT', '512M' ); Try again and see if this can solve your issue. If not then enable debug.log If there is a critical error, It should be also written in your debug log if enabled, please enable debug log and check with your hosting if needed what is the error message and share it with us. You can also enable WP_DEBUG_DISPLAY to display the message. https://wpml.org/documentation/support/debugging-wpml/ Let us know, thanks. Regards, Andreas
April 13, 2023 at 4:05 pm #13466683
davidC-175	Hi, I set both Memory Limits as described. Unfortunately, it didn't help. I tried also the debug.log, but nothing is even created as no response coming from the server. It's getting infinite waiting for the server response. So it doesn't have even a chance to write anything to the debug.log.
April 13, 2023 at 7:25 pm #13467767
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for the updates. I am assigned this ticket and 'll try my best to help you on the matter. Since you've tried with other plugins disabled already, can you try with another WordPress theme too (like 2021 or 2023)? And see if issue still happens? Additionally, can you also check if there's any firewall or security plugin/addon/feature enabled on your site or server, and, if it can be disabled temporarily to check for a possibility? Further, you can find ATE error logs in WPML -> Support page, please take a screenshot of few top rows and share with me. Regards.
April 14, 2023 at 3:04 pm #13474657
davidC-175	The theme screwed up. I should try it first. Sorry. My issue is resolved now. Thank you!