[Resolved] Gravityforms user notification mail not translated
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the confirmation email content from a contact form, although translated in WPML settings, is not being received as translated. Solution: 1. Ensure that all steps in the WPML and Gravity Forms integration documentation are correctly followed. You can find the detailed steps here: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/ 2. Verify that the user's language preference in their profile matches the language of the email they should receive. This setting influences the language of the email content.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
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Background of the issue:
I am trying to send a confirmation email to users upon submitting a contact form on my site hidden link. The email content is supposed to be translated using WPML settings.
Symptoms:
The email content appears to be translated in the WPML settings, but the received email is not translated.
Questions:
Why is the email content not being translated despite being set in WPML?
Is there a specific setting in WPML or Gravity Forms that I might be missing?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thank you. I changed it to German and indeed received a translated mail. Turns out that the user language is linked to what language mail they receive.
Not sure if intended
