[Resolved] I cannot create a Footer menu with a link to the privacy policy page

Hi there,

To make sure if WPML has anything to do with the issue please deactivate WPML Multilingual CMS and WPML Media plugins temporarily.

Check if the issue is there, if yes, then it is not related to WPML.

If the issue is gone when WPML is deactivated, please check for a possible plugin conflict:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

Hi there,

Thank you for following the steps.

The typical troubleshooting is:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > WPML > Support > Troubleshooting (link)".
- Click the buttons annotated in the screenshot below one by one and wait for each button process to finish:
https://wpml.org/wp-content/uploads/2020/10/7206941-buttons.png

But I am not sure if this will help in your case scenario. For now please kindly follow the second part which is WPML plugins without other third party ones.

If the issue still persists, please provide us with the login information of a copy/staging version of your website.

That way we can troubleshoot without affecting the live website.

If your website is under 1G we can give you the means to copy your website to our server.

Please make the next reply as private.

Thanks.

Hi Henrik,

Sorry that you have such an experience.

Yes, it will help if you give us a copy of the website for further investigation.

Here is how to do so:

https://wpml.org/faq/provide-supporters-copy-site/

Also, I'd appreciate it if you could give the login information by setting the next reply as private.

Hi there,

Our awesome second-tier support found a workaround.

Please follow the steps below:

- Add the code below to your theme's functions.php file:

add_filter( 'option_' . 'wp_page_for_privacy_policy', 'translate_privacy_policy_page');
function translate_privacy_policy_page($value){
if (apply_filters( 'wpml_element_has_translations', NULL, $value, 'page' )) {
	$value = apply_filters( 'wpml_object_id', $value, 'page', TRUE  );
}
return $value;
}

Then try to add the Privacy Policy page and it will work.

The issue is escalated to our developers and the workaround above is temporary till aa permanent fix is available.

Please inform us of the result.