I get this msg - The site has moved to a new location ...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The site has moved to a new location ... error is shown on a site indefinitely.

Solution:
Backup the site completely to prevent any issues first then:
1. Go to "WPML > Settings" and activate Classic Translation Editor
2. Search for the following three entries - otgs_wpml_tm_ate_cloned_site_lock
- WPML_TM_AMS
- WPML_SITE_ID:ate
(found in the wp_options table)
or run the following database query

select *
from wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'
OR option_name = 'otgs_wpml_tm_ate_cloned_site_lock'

3. Delete those entries after a database backup.
4. Go to "WPML > Settings" and re-enable ATE
5. Clear/Flush cache if there is any in the site and server.

Relevant Documentation:
https://wpml.org/forums/topic/i-am-getting-an-error-in-my-site/#post-14298591

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Tagged: ATE, Exception

This topic contains 4 replies, has 3 voices.

Last updated by Subash Chandra Poudel 1 year, 8 months ago.

Assisted by: Subash Chandra Poudel.

Author	Posts
August 31, 2023 at 4:48 am #14316763
mkt@uprtek	Tell us what you are trying to do? Get rid of an error msg "The site has moved to a new location" Is there any documentation that you are following? Yes, some same errors on your support Is there a similar example that we can see? No What is the link to your site? hidden link A) hidden link is a test site loaded from hidden link using Duplicator B) I already reregistered hidden link to correct wpml key C) I have checked wp-config.php - no "WP_HOME" and "WP_SITEURL" is hidden link If I click " indicate that this site should be at hidden link.", the problem will then show up on hidden link. Note - we've copied uprtek.com to uprdev.com many times, and we've never received this error - before we received another confusing message. Seems you've changed things, but it's still confusing. Sam
August 31, 2023 at 10:18 am #14319357
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your contact. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. Just take a look on this errata page, and kindly test one of the workarounds described there: https://wpml.org/errata/persistent-warning-this-site-has-moved-to-a-new-location/. Looking forward to your reply. Thank you. Kind regards, Mateus.
August 31, 2023 at 12:42 pm #14320643
mkt@uprtek	Hi, I already looked at your errata and in my original msg I said there is no WP_HOME in wp-config.php - also the WP_SITEURL is not dynamic. Sam
August 31, 2023 at 12:43 pm #14320645
mkt@uprtek	Also, in my original msg, I said I already reregistered the WPML license key.
September 1, 2023 at 11:54 am #14326337
Subash Chandra Poudel	Hi Sam, Can you please try the fix for a similar case linked next and see if it helps: https://wpml.org/forums/topic/i-am-getting-an-error-in-my-site/#post-14298591 If you need help applying that, I would need to take a closer look at your site. So would you please mind sharing temporary access (WP-Admin and FTP) to your site? IMPORTANT: Please take a complete backup of the site first to avoid data loss. Regards. Subash
September 2, 2023 at 1:55 am #14329261
mkt@uprtek	Hi Subash, it worked - thank you much! Sam (Nicole's colleague)