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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs more than the 250,000 credits available with the Multilingual Agency plan for their website.
Solution:
We recommend purchasing extra credits as detailed in our documentation on Automatic Translation Pricing. Additionally, the client can use the prepaid credits and then switch to a pay-as-you-go membership subscription once those credits are depleted. WPML will notify the client when more credits are needed to continue with automatic translation.

Please note that this solution may not be applicable if it's outdated or not relevant to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have installed the latest versions of themes and plugins. If this solution does not apply to your situation, please open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 11 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author Posts
February 12, 2024 at 5:52 pm #15294376

miroslavN

Hello, is it possible to increase credits on top of the Multilingual Agency? We need more than 250k credits for our website. It offers max 180k. Thank you

February 12, 2024 at 8:40 pm #15294780

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

You can purchase extra credits as explained here (https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/) if you need more credits than the ones that you received.

Also, you can translate until you are using the prepaid credits and then, you can activate the pay-as-you-go membership subscription in case you prefer that instead of pre-paid credits. Because, when the credits are gone and used, WPML will let you know that you will need more credits to continue the automatic translation.

I hope that you will find all this information helpful.

Mihai Apetrei