Background of the issue:
I have a site created with Bricks Builder and several custom post types created with Jetengine. I am trying to translate these custom post types using WPML. Translation works correctly for pages and two custom post types, but for one custom post type called NGO, the saving process is stuck at 100% and does not save the status. I have tried both translation editors and even rolled back to a slightly older version of WPML, but I could not succeed.
Symptoms:
The translation for the custom post type NGO is stuck at 100% and does not save the status.
Questions:
Why is the translation for the NGO custom post type not saving?
How can I resolve the issue of the translation being stuck at 100%?
1.- I double-checked your site on our translation servers and it was blocked. I unblocked it and now you should be able to translate the content correctly.
2.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`
I checked it but it is still stuck on 100 percent and not saving. I'm translating the pages manually so there should be nothing to do with the translation servers I guess. I mention that I deleted cache in the browser too before trying the save.
The memory limit is 512 so that should not be an issue.
Could you share a screenshot of the manual translation? Or could you share a link to a video showing step by step how to reproduce the issue on the site?
Here's a screenshot. There really is no use creating a video about it... I tried with the advanced and the classic editor too though I prefer the classic editor. The only way I'm able to create the translations if I changed the language on top in the wp status bar and edit the translation directly but that's not the best way...
I can add you temporary admin credentials of you want to take a better look...
1.- I have set your next message private so you can securely share the access credentials to the site. I want to take a closer look at the issue and the site configuration.
Please confirm you created a full site backup that you can use to restore the site if necessary.
2.- Also, I kindly ask you to share a URL of the content where the issue can be seen.
The cause of the issue is a JS Error with Ajax. To isolate the cause of the issue we need to run some tests. Could you create a staging site with a copy of the production site so we can run further testing without affecting the live site?
I have left the site in a minimal setup with only the Bricks child theme, WPML plugins, and Jet Engine plugin, and the issue disappeared, which means that the cause of the issue is another functionality. I recommend activating the rest of the plugins, one by one, until the issue reappears and you find the culprit.
Unfortunately it's not working for me... I can save only if it's not 100%, at the moment I reach 100%, save is not finishing. I tried different browsers too. If I create new posts, translate seems to work correctly. If the status is already 100%, updating the translation also seems to work. Isn't there a possibility to set the 100% in the database?
1.- Following the steps I described, could you tell me what plugin you activated before the issue happened again?
2.- If the issue doesn't happen in newly created CPT, then the cause if the issue can be that the entry in the database for that particular CPT is corrupted, that's why it works with the new ones.
Hi,
First I activated every plugin one by one and saved the same post you saved but I realized that when a post was successfully saved at 100% once there would be no problems with it. After that, I tried other posts, not translated yet, but I could not save them so I deactivated all plugins except those needed but could not succeed with saving.
