I have updated some content on two pages, then translated the texts in the ATE and now I see that in the front end, on the translated pages (French and English), there are texts that have reverted to the original language (Spanish) even though they are translated. One of them corresponds to the entirety of the Table of Contents of Rank Math, and the other is a separate H4 that doesn't appear in the ATE to be translated.
The contents are edited on the page in Spanish (the main language) and then translated into French and English using the ATE.
I cleared all the Cache and the problem persists.
I need your assistance, please, to fix this quickly.
These are the concerned pages: hidden link hidden link
Thank you.
I don't know if it's related, but every now and then I get this message that I'm attaching, when publishing the page. And other times a message about an unexpected JSON response.
Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Please deactivate all of your caching plugins, edit the page in the default language, make a minor edit to the untranslated strings, and update the page.
After that, please update the translation and check if the strings will be translated correctly on the front end.
I've added the following XML code to WPML-> Settings-> Custom XML tab to register the block.
Hi,
Thank you for your assistance.
I followed the steps you indicated.
But when I saved the original page, a message appeared: Saving failed (attached image). Why ?
Now the texts have appeared in the ATE (OK) but they are not translated in the front end.
Following these steps, please check if the issue persists in a minimal environment.
1- Deactivate all the plugins except WPML CMS, String Translation, Rankmath, and WPML SEO.
2- Switch to a WordPress default theme like Twenty Twenty-one.
If the issue is gone, activate them one by one to see which one is causing an interaction issue.
❌ Please backup your database before performing the above test ❌
If you face the saving issue again, please deactivate WPML and try to save the post again.
Hi,
After doing what you ask me to do? will the site look like it does now? I feel that I run the risk that the site will be upside down for some time. Every time WPML stops working I will have to do all this ????
I am not an expert and you are asking me to disassemble the site, which took me a lot of time to build, and I haven't finished yet, and put it back together again. So I ask, will everything go back to the way it was before?
If not, how do I restore the current configuration? Isn't there another way to fix this thing that is not working? you put the burden of the solution on me, while it is WPML that stopped working properly.
I contact technical support to help me solve the malfunction and I am asked to disassemble everything and reassemble it again? don't you have diagnostic tools to avoid the user from having to do what you ask me to do?
Thanks for your help. Cordially yours. D
Hello,
ok I will do as you say.
I have the following question:
Once all the plugins have been deactivated, if the problem disappears, does this mean that the frontend will show the translated texts.
So if I start activating the plugins, how will I see which one is causing an interaction issue, since the texts will already be translated?
Thanks for your assistance.
Best regards. D
If the translation worked correctly after deactivating the plugin and theme, we will need to activate them one by one. After each activation, we will update the page in the default language and its translation to check which activation caused the issue.
Hi,
I'm trying to run the migration as you told me but this message appears.
"We are unable to contact the source site. Due to this the migration cannot be completed."
What could be blocking access?
Regards
Hi again,
I have removed the security rules from the server and now the message I get when I start the migration is like this:
"Site hidden link is redirecting to ."
Sorry,
I removed all the security rules and I could make the migration. It is done and the site online. Thank you!
Is it you or me who does the tests?
Best regars. D
Hi Osama,
thank you.
But the problem is still there. 🙁
I the main site, I deleted the block in the ES version. I saved it and this message appeared: Updating failed. The response is not a valid JSON response. What does that mean?
In the front end the block dissapeared in all languajes.
I translated the block in the ATE in EN. It appeared already translated.
In the ATE for the FR version the text of the block doesn't appear.
And in the page in all languajes the block still shows in spanish. Non translated. hidden link hidden link
I need to please make this work. I have been unable to move forward for over a week now because of this issue.
