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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where manually translated content in Cornerstone was overwriting content on the secondary language.

Solution:
We advised the client to update all outdated plugins and themes, especially WPML-related plugins. To update WPML plugins, the client needed to:
1. Go to the 'Commercial' tab in the 'Add New' section of the 'Plugins' menu.
2. Unregister WPML from the site if the registration key didn't match.
3. Remove the actual site from their WPML account.
4. Register the site again with the correct key.
After updating the plugins, we asked the client to check if the issue persisted by creating a new test page. When the issue was still present, we requested authorization to run tests and eventually escalated the issue to our 2nd tier support team.

Our 2nd tier specialists provided a workaround, which can be found on the following errata page: https://wpml.org/errata/cornerstone-content-replaced-by-original-values-when-translating-pages-via-native-editor/.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 9 months ago.

Assisted by: Carlos Rojas.

Author Posts
February 22, 2024 at 8:56 am

timH-43

Manually translated content in Cornerstone overwrites content on secondary language

February 22, 2024 at 10:19 am
February 22, 2024 at 10:34 am #15332653

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I have escalated this ticket to our 2nd tier of support where our specialists will take a deeper look at the issue and will try to isolate its cause and find a solution.

I will get back to you as soon as I get an answer.

February 22, 2024 at 12:29 pm #15333483

timH-43

Is there any update on this

February 22, 2024 at 12:46 pm #15333579

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Not yet. I will get back to you as soon as I get information from our 2nd tier of support.

February 23, 2024 at 4:41 am #15336004

timH-43

any update on this

February 23, 2024 at 11:16 am #15337272

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

I will get back to you as soon as I get information from our 2nd tier of support.

February 27, 2024 at 9:49 am #15348164

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

Our 2nd tier specialists have released a workaround to solve this issue. Please follow the steps described in this errata page: https://wpml.org/errata/cornerstone-content-replaced-by-original-values-when-translating-pages-via-native-editor/