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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 5 replies, has 0 voices.

Last updated by Bobby 16 hours, 1 minute ago.

Assisted by: Bobby.

Author Posts
December 2, 2024 at 12:49 pm #16466040

nicolasL-34

Background of the issue:
I have a WooCommerce site with several hundred categories. The initial language is French, and the site is translated into English, Spanish, Portuguese, and German. We recently added descriptions to the categories in original language.

Symptoms:
The category descriptions are not automatically included in the translated category.

Questions:
Is there a way to automatically update all category translations to synchronize them with the original language?

December 2, 2024 at 6:55 pm #16468164

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

You can try these steps:

Go to WooCommerce → WooCommerce Multilingual & Multicurrency and enter the Status tab.

Click on the Troubleshooting link in the bottom right corner of the page.

On the Troubleshooting page, check the box next to one of the corresponding sync options and hit the Start button. (Run "Sync Product Categories")

Don’t leave the page until the synchronization finishes.

Let me know your results, please.

December 3, 2024 at 12:47 pm #16471767

nicolasL-34

Hello,
I tried this solution on a preprod at this address:
hidden link
I only left 3 categories all having a description, but when I go to the troubleshooting page, the option indicates 0 left(s) and therefore does not synchronize.

Capture d'écran 2024-12-03 134603.png
Capture d'écran 2024-12-03 134421.png
Capture d'écran 2024-12-03 134204.png
Capture d'écran 2024-12-03 133936.png
December 4, 2024 at 12:16 am #16473997

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

My apologies I misunderstood, this function is meant to synchronize a category between the product language, not the category descriptions.

If you are not looking to translate the category description please try the steps outlined here :
https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

let me know your results!

December 10, 2024 at 9:42 am #16496769

nicolasL-34

Hi,
Thanks for your response,
I followed the steps in this documentation when I initially translated my categories, but we have written many category descriptions since then and I do not understand how to automatically synchronize these texts in auto-translation.
I created a test product that I assigned to the different categories that I want to translate, and I launched the automatic translation of this product, but the descriptions of the categories were not updated. And when I want to modify the translations of this product I do not have the fields corresponding to the categories either, only the title of the product (see attachment)

Capture d'écran 2024-12-10 104037.png
December 11, 2024 at 6:28 pm #16505119

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.

(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/


You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby