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This topic contains 14 replies, has 2 voices.

Last updated by Minesh 10 months, 3 weeks ago.

Assisted by: Minesh.

Author Posts
December 31, 2023 at 7:07 pm #15139002

Atiq Rahman

Hi,

From few days to i’m getting high number of slow php issues on my server.

The name is — sitepress cms plugin.

Please help me to stop this slow query issue.

Thank you

January 2, 2024 at 6:41 am #15140200

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Welcome to the WPML support forum. I'll be glad to help you!

There are some measures that we can take in order to improve the performance of a website running with WPML.

Here is the general Doc that you should follow but I see you do not share debug information so I'm not sure about your site's current plugin stack you use currently.
=> https://wpml.org/faq/prevent-performance-issues-with-wpml/

Please try to follow the instructions given with the following Doc to make sure MySQL queries are optimized.
=> https://wpml.org/faq/how-to-optimize-mysql-queries/

You should also try to follow the following Doc that should help you to debug further and find what should possibly causing the issue.
- https://wpml.org/faq/how-to-debug-performance-problems/

I hope above information may help you, when you reply back, please share debug information that will help us to know your current site configurations:
- https://wpml.org/faq/provide-debug-information-faster-support/

January 2, 2024 at 7:18 am #15140302

Atiq Rahman

Hi,

here is some funtions which is making slow query below.

350 call_user_func_array() sitepress
341 call_user_func_array() sitepress
327 WPML\FP\{closure}() sitepress
300 get_terms_args_filter() sitepress

Give my proper solution to solve this issue.

it made my site very slow..
thank you

January 2, 2024 at 7:56 am #15140328

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

It depends on how much content you have as well.

I asked for debug information - can you please share that:
- https://wpml.org/faq/provide-debug-information-faster-support/

Also, can you please tell me on what page you see that number of requests? What page is slow actually?

January 2, 2024 at 8:04 am #15140335

Atiq Rahman

Here i provided

January 2, 2024 at 9:28 am #15142470

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Based on the debug information you shared with us, I see you are using number of third party plugins.

In order to minimize the cause of the issue as well as to ensure about possible conflict with theme/plugins you are using:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference when you disable all other third-party plugins?

In addition to that - where can I see the issue on what page you experience the slow query?

January 2, 2024 at 2:18 pm #15143751

Atiq Rahman

Mostly getting on ajax part from shop page like this link---/index.php?filter_brand=apple%2Cbissel%2Cgoogle%2Cphilips%2Csamsung&filter_color=black%2Ccosmic-grey%2Cgold%2Cmatte-mid...

January 3, 2024 at 8:52 am #15145511

Atiq Rahman

Also making duplicate query, snapshot attached

Screenshot 2024-01-03 at 12.50.16 PM.png
January 3, 2024 at 9:02 am #15145537

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please try the following troubleshooting steps and check if that help you to resolve your issue.

Before running any steps that are mentioned below:
*** Please create a backup of your website. (Database+website).***

1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)

2) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables

You can check more information for every cleanup option with the following Doc:
- https://wpml.org/documentation/support/wpml-troubleshooting-options/

Does that helps?

Also, have you tried the hints I shared with the following reply that should help you to boost the performance?
- https://wpml.org/forums/topic/slow-php-queries/#post-15140200

January 5, 2024 at 1:28 pm #15154707

Atiq Rahman

Already I have done this steps. Actually slow query start when page have widgets sidbar. Other pages is ok.

Snapshot attached.

Screenshot 2024-01-05 at 5.25.42 PM.png
January 9, 2024 at 8:14 am #15163229

Atiq Rahman

Any updates?

January 9, 2024 at 12:36 pm #15164386

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share the problem URL of the page where I can see the widget sidebar is added as well as admin access details.

For further investigation, I will require access details (wp-admin and FTP) to your site. Preferably to a test/staging site where the problem has been replicated if possible.

Before sharing access details:
***We always recommend to take full backup of your site (Files and Databse)***

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. Here is a screenshot of private reply where you should fill the private fields:
- hidden link

Please check the following link for details on privacy and security:
- https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

January 12, 2024 at 7:17 am #15177309

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share problem URL where I can see the page/post with widget that you claim used to have issue with.

January 12, 2024 at 7:25 am #15177312

Atiq Rahman

hidden link

January 12, 2024 at 8:21 am #15177595

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please first update ALL plugins from your plugins page to latest version:
- hidden link

Then I will start to investigate this further. I see you disable all the WPML plugin - right? You have issue with "WPML Multilingual CMS" when you activate it - correct?

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